Leave a Review YI Home
Awful
Only been using this camera for 7 months, when I started it was pretty slim on what you could do with it now it’s pointless having unless you want to pay a subscription, now I don’t get notifications if someone is in front of the camera nor does it save it so I can see who it was. I love when company’s do this thinking they are bigger than what they are…. Give it 5 years this company will be bust. Why would I pay for basic features? Would much rather pay the extra for a ring camera then this awful service. Please if you are thinking about buying one of these cameras DONT! just look at these reviews of customer’s opinions, they clearly don’t take notice of them just money grabbers….bye bye yi hello ring :) ads now run this app and by the time you’ve got to your camera through all the ads the person is gone to pretty pointlessShow lessGeorge290800
Rip off
Didn’t realize when I bought these cameras that you’d have to pay a monthly fee for EACH CAMERA!!!!Olimya Reviews
DO NOT BUY
The app for their cameras is AWFUL. You are forced to see ads every time you open the app to view the cameras you paid for! They also send ads as notifications to your phone. And if you want to use an SD card instead of their expensive cloud plan there is a red EXPIRED label on your cam videos that never goes away.
This camera was decent 6 years ago before they implemented all these awful changes. It’s not worth it now.
Invest in something better. They don’t even care about all their negative reviews about all these issues.Show lessKimberly Noir
Absurdly obstructive ads
With one of the new updates you now can’t event react to notifications about movement detected without going through the the very intrusive advertisement screen. It is even worse because the link letting you view pathetic 6 seconds of recording so small that it might take several taps to work. And after seeing a recording you’ll be nagged again with a push to buy cloud storage.
The best user experience ever.Show lessKlimhawk
"Free Trial" is not really free!!
I've been using the free version since I bought the camera, and was considering getting the subscription. I do like the camera overall and figured i'd try the free trial for the base plan to see if I wanted to use it - it is NOT free. You get 7 days "free" but it automatically signs you up for auto-renew once the 7 days are over and they give you NO easy way to cancel the subscription so it doesn't charge you after the trial period. It prompts you to log in to the website to cancel the plan, then you have to either call or email. If you call, it's hard to reach a real person and you end up having to email anyways. Then you have to say you want to cancel three times before you ever get real help (which I still haven't gotten any real help.) They sent me instructions to cancel through paypal, but since I hadn't technically been charged yet, I can't cancel it on my own as it isn't showing up in my auto subscriptions yet. So i'm supposed to wait to get charged $40 to cancel? No thanks. What a bad business practice.
They need to make cancelling subscriptions way easier like other apps do, otherwise it's just unethical.Show lessSabesey
Nothing but crashes
This app crashes on launch - even on the latest version; what good is functionality when app never works? Are these developers ignoring feedback?Deep_Blue
Watchful Eye
We have a few of these cams in rentals that are far away. We set up thermometers and other devices so we can see that all the utilities are functioning such as temperature in the winter if the heat stops, we can get there before pipes freeze. Also check for flooding and storms. These have been very reliable over several years. Occaisionally a quick power flux will send. Static signal to the cameras and they will need resetting, but a complete power failure does not interfere with operation as they start back up fine. The indoor cams we have cannot be used to look outside as they will overexpose and not correct, so we added outdoor versions and they have worked fine both indoors and outdoors day and night. We have 4 brands of remote cameras and these have been the most reliable and also very easy to set and reset. All brands seem vulnerable to those short power flux static corruption, not just these. A UPS seems the only solution at this time.Show lessCryptobyte
Developer Response
It is delightful to hear such positive words and it’s always a pleasure to serve our users.YI Home Review
Honestly I never needed a camera until I got my dog. I’ve only ever owned 2 but in comparison of the two, I found that the YI HOME security camera is a lot more smoother working than the other camera. The sound is clear, the video is clear, and I never have a problem hearing the other side of the camera whether it be my roommate speaking through the camera or me trying to calm my dog down a bit and hearing his barks in between. The mic to hearing switch is very smooth and easy to work with. I appreciate being able to turn on and off my camera through the app itself and that I can customize certain details to my preference like the name for the camera being used, what activities I want to notify me. And one of my favorite features being a slide through the timeline of events to see what had occurred in case you weren’t looking at the camera.Show lessanonnymous2008
Tracks location and is not trustworthy
Sends data to China and cannot be trusted.JoeHillbilly92
Borderline Scam
The camera and service itself are just ok, but there is no customer service department. It may be 1 guy at most that occasionally checks his email. They have a phone number that plays music for 2 minutes then hangs up on you. I have called countless times throughout there there posted customer service hours for 2 weeks and never, NOT EVEN ONCE, had anyone ever answered. They automatically sign you up for auto renewal and you are unable to turn it off yourself. When you go to cancel subscription it prompts you to reach out to customer service to cancel and even makes you click “I understand.” Joke is that you can’t reach customer service. No one answers the phone, the bot just tells you no one is there then pushes you to email, and with email they just keep sending the same one over without solution. At this point I am still on auto renewal….i have received the same 3 emails about how to cancel my subscription, I told them that the app says it has to be done from there end, I get an email back saying that they cannot change their Apple subscriptions, I send an email back with screenshots and (for the millionth time) begging them to just cancel my subscription……no response. I have had to disconnect my payment method to avoid their auto renewal. After this is current one is up, I will no longer be a customer.Show lessDissatisfied8484737
