Leave a Review Planoly
Don’t subscribe via apps
The free version worked so well so I went ahead to pay for the subscription only to be disappointed. I paid for 3 months of subscription via iphone apps but every time I log into Planoly it couldn’t recognize my subscription. Contacted customer service and they just said it will take 24 hours. Then after 24 hours I contacted again and that’s when customer advice me of purchasing via Planoly directly. I asked about my paid subscription via my iPhone and never heard back. Really disappointed consider it was one of the best ones I’ve used. Will try other apps instead. Can’t afford to keep paying for something that won’t work.Show lessDeb_in_tw
Great but Definite Room for Improvement
I do love this app in theory. However, there are several ways that it could improve. All of which I have submitted to their Helpdesk and none of which have I ever received a response to.
I love their hashtag tool, but I wish they had the same option for tagging or at least remembered tags. I work in the wedding industry and have to tag at least 10 other vendors for each post. It would be so helpful!!
Also, the drag and drop is just infuriating. I e talked to social media experts with similar feelings. The drag is super slow and pops random things out of place so you start from scratch constantly. I recommended that they have a “bank” of photos on the right with your planned feed on the left. That way you can drag and drop or double click in and out of each box leaving the rest of the grid intact. Rather than slowly dragging a photo down which pops everything else out of place.
The two changes would really make it stand out above the rest.Show lesskorygarv
Developer Response
Hey there! Thank you so much for providing your feedback to us. We love hearing how we can improve for our users! If you have any additional comments or questions, please feel free to send them over to our support team from https://pages.planoly.com/cs/contact. We are always happy to help❤️Unable to connect IG
unable to connect IG to Planoly now. When I log in it gives me an error code with a bunch of codes. Doesnt workSnabi1
Doesn’t always work; inconsistent support
Update: I appreciate that Planoly is always adding new features. Being able to crop images in-app now is a game changer. As others have mentioned, I’d like the option of being able to use the app horizontally with my iPad Pro/ magic keyboard combo. Also been having some buggy issues recently; images aren’t auto posting as scheduled and now I’m unable to access my metrics in the app. Hopefully these things can be resolved soon, I’m a paying user and customer support isn’t the best in normal times, and it’s frustrating to be paying money for an app that isn’t always able to do what I pay it to do. But it’s still the best IG planner I’ve tried.
There’s a lot I love about this app; it makes planning my feed so much easier I pay for the pro account and spend $8.99 a month. But often posting images in the 4:5 aspect ratio is not allowed, regardless of whatever app I use to try to use the correct ratio. I’ve reached out to customer support numerous times but have never gotten a satisfactory solution. Sometimes I can upload and auto post images in the 4:5 aspect ratio, sometimes I can’t, good luck figuring out when the app is going to allow it. It’s very frustrating, and with the less-than-helpful support, I don’t know how long I’ll continue paying for an app I can’t always use as described. User beware: when the app is good, it’s very very good, but when it is bad it’s only helpful at best.Show lessLisa Andresen
Developer Response
If we can improve your experience any further, feel free to shoot us an email at support@planoly.com, we're always happy to help!Super glitchy on iPhone 11
TerribleWonched. Kristen
Awesome - time saver, appealing to the eye
Found some presets that are working for me. And once I had established what subscription would work best for me I took the plunge: it’s been my beet decision. I feel like I am so on top of my social media game it’s unreal!
Compared to other planner apps I’ve looked into this is by far the best looking and easy to navigate. The colour scheme of planoly is easy on the eye and I haven’t even played with all that it has to offer;
I hope Planoly can help me boost my business and my following, as well as helping make sure I capture the best content and put it out to the world!
The trial didn’t give me what I actually wanted to test which was auto posting and running two insta accounts from it. But customer services gave me the answers I needed to help me make the decision to subscribe!Show lessLilmissSAB
App not working
I’ve had this app since Dec of last year and for the most part it has been fine. I like how you can see your scheduled & unscheduled posts. It’s great being able to plan ahead and move images around and creat hashtag groups. Definitely saves on time. What has been frustrating for me is that there are several instances where I have tried sharing a post with let’s say more than 5 images and it will bomb out on Pinterest on me and not let me post. Super annoying after you have tagged 20 people and have set everything up. To get around this, I would have to post without adding all the tags, location etc. and add them all back in after my post was shared. Most recently what has really annoyed me is that I changed my IG name slightly and now I am getting a re-authenticate message, which is not letting me re-authenticate. I can’t do it by my IG info or Facebook. I have reached out and have received no response. I am paid in full through Dec of this year and would like to get this fixed. I do not want to have to “unlink” my entire account and re-add all photos and prep work because of a slight name adjustment. There has to be a better way. If not, I would like a refund for my remaining months as I am not getting the service that I have paid for.Show lessAlccookie
Developer Response
Hey! We are sorry to hear you are experiencing issues within your account. Please reach out to our support team through https://pages.planoly.com/cs/contact - we will be there to help get these issues sorted😄customer service - HORRIBLE.
i have had Planoly for a good 6-8 months... i LOVED the platform + the visual aspect of planning. it made my life as a SMM seamless! THEN, i went to add 7 more IG accounts into my account (i had 3) AND the Planoly experience DECREASED. i could NOT get my accounts authenticated. i emailed more than 30 times, sent facebook messages, and COUNTLESS screenshots trying to “resolve the issue”. SADLY, their customer service is limited to email support ONLY. after ONE week of nonstop emails, i am canceling my services with Planoly. their empathy towards the situation, the ineffective customer service options, and the unwillingness to go above and beyond to assist was ridiculous. AND, when trying to leave a comment on a Facebook post regarding the issue, they DELETED it. for someone in the social media world AND a platform in the social media world i am EXTREMELY disappointed. while the platform is good the customer service is LACKING. the amount of wasted time i have spent working to resolve these issues is sickening. AND, when switching my accounts that i couldn’t get to “work” with Planoly i had NO issues with Later.
sincerely,
an extremely disappoint social media manager and marketing consultant.Show lessalysmarwill
Constant issues and slow replies
I had continuous issue a few years ago and it always took days for the support team to get back to me. The fact that I kept facing issues are the reason I stopped using Planoly a few years ago, but obviously I didn’t learn my lesson because I stupidly signed up again and now have issues all over again.
It just randomly changes me back to a free account every few days (in the middle of a payment cycle so I loose days just waiting for their support team to reply to me!). When I try to restore my subscription it says it can’t validate it with my iTunes accounts.Show lessReeree.
Love This App
I just started using Planoly this week and love it. I used the free version for the first day but wanted the analytics since I have an Etsy shop. It’s easy to post, you have an option to post when you want or select a time from the grid, and I love having both Instagram and Pinterest rolled up in one price!
I have used Tailwind App for a year and find it difficult to post from the current version. Tailwind App also charges for Pinterest and Instagram separately.
I am very excited to use this app because it is so much better than Tailwind. I was excited when setting up the account that it asked what level of social media user I was: Beginner, Advanced or Expert. Well for me, I fall under the beginner, so the app walks me thru things!! Love this feature!
I’m a member of Mastermind for Marketing by Morgan Nield. Great Program and I have posted in our Facebook Group this review to encourage people to change to this app and get away from Tailwind! Great work to those who created this app!!!Show lessPickled plus
