bunq User Reviews

bunq B.V.

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Bunq holding funds hostage !

They keep telling me daily that they will return funds that were sent to me for a sale of a personal item. They asked me for support document which I supplied, still did not get credited and every day they tell me a different lie. I told them to return the funds to the Sender, because now I’m getting sued from the buyer accusing me of stealing his money, which I’ve never received in my account and they won’t return the funds. Beware of the people, now no one answers anymore from the chat support. Don’t trust them with your funds.

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Natibull

a month ago

Response from developer

Hey! Our support team would be happy to look into the situation and help you further with it. Please contact us via the in-app support center or send us an email at support@bunq.com from the email address that is linked to your bunq account 📩 We'll take a look right away 🌈

Not reliable

Okay as a second account but it’s not reliable as primary — and customer support treat their bugs as if they are acceptable. Asking for patience when key features don’t work — but several weeks later and they still remain broken. They are distracted and bloated — and cannot be trusted with your money

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zackyoung

2 months ago

Response from developer

Hey Zack! To ensure your smooth experience, our developers need to test everything before they can release a bug fix. While implementation of a fix for some bugs could take more time, we treat each report with utmost care as it's always been our priority to give you the best banking experience 🙏 Once a fix has been released, we'll notify you immediately 📲

So glad I found this bank!

Easy to use, fast and efficient. Like the features and ability to have multiple accounts within your one account.

Lilywp1

3 months ago

4 years on and no issues

I have been using Bunq for more than 4 years now and the features are great, the paperless solutions is fantastic and i didn’t have any glitches whatsoever. So i am glad that i have chosen Bunq.

Rope121

4 months ago

this is not free banking.

Be aware all accounts are paid for and are expensive. The UX is designed to get you to sign up for the top account and closing your account it’s designed to trip you up, so follow carefully. This isn’t the practice of a serious financial company at all is it, it’s tech bros playing at being a bank.

MusicMonkey

6 months ago

Response from developer

Hey! Thanks for your feedback! We value the freedom to choose a plan based on your needs. We currently offer 5 unique plans, each with their own benefits: https://www.bunq.com/benefits ⚡️ We also welcome your suggestions regarding pricing on Together: together.bunq.com/t/ideas 💡 Can you please contact us on rating@bunq.com from the email address that is connected to your bunq account? This way we can help you through our dedicated in-app support.

Wheel of disgrace

The new wheel of fortune setup is such a giant leap backwards…

From spinning once or twice a day, you now enter an online casino with basically zero chance of winning anything while wasting so much time.

Marcel4545

6 months ago

Response from developer

Hi there Marcel! Your feedback about the Wheel of Fortune is very valuable to us. Our Wheel of Fortune is designed for fun, rewarding the community without any risks. It's free and optional, aiming to add excitement while ensuring fairness. If you have any queries or need assistance, feel free to contact our support team via our in-app support center or through e-mail at support@bunq.com. We're here to address your concerns swiftly 🙌 Thanks for being part of our engaging experience 🎉

Bad experience switching to the free plan

Long story short I had to close my account because of how inconvenient it was to switch to the free plan. I got charged for a paid plan even though I requested it to be changed to the free plan BEFORE the renewal and I already paid for the current month.

I have been on a paid plan for a year. Recently I spent all my balance and got it to 0. I then tried to switch to the free plan and expected to not have to pay since I already got charged for the current month. To my surprise the app showed me that the plan will change next month after another payment is made. Indeed, I got charged for another month. Why, Bunq?

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mikatuo

7 months ago

Response from developer

Hey! We'd like to advise that if you don't change your plan after your Trial period ends, it will remain on Easy Green by default. You can change your plan anytime: https://together.bunq.com/d/3317 If you believe there was a mistake with your invoice, please contact us: https://www.bunq.com/link /support We'll be happy to help 🌈

Account closed

Please I sent a friend money to help me secure an apartment, unfortunately he said that the account has been closed and the money I sent to him is the account, 7,322 euros, today makes it 32 days I sent the money, according to him he said the money will be reversed back to me, but I don’t believe he, how can I found out if the money In question has been withdrawn or still in the close account thanks

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Tonado2015

8 months ago

Response from developer

Hey! We'd love to help you further and clarify any concerns that you have regarding the app. If you already have a bunq account, please contact us via the in-app support center: https://www.bunq.com/link/support and if you don’t have one yet - send us an email to support@bunq.com 📩 We'll be happy to assist 🌈

Bunq review

A friend of mine is with you guys and has nothing, but good things to say unfortunately for me I reside in the uk, would you guys ever consider making it accessible for us?

dogmdmf

10 months ago

Response from developer

Hey there! Thank you for your interest! While we are currently active in a number of countries of the European Economic Area (which you can check here: https://together.bunq.com/d/1015 📚) , we are always expanding our services. Keep an eye out for updates regarding our future markets 🚀

How could no one have thought of that?

Every new update, I keep on hoping that finally the global search bar has been returned and the incredible stupid Finn AI has been removed. By removing the search bar, you have removed the one thing that makes a mobile banking app a better option in the first place: the removed need to go through bank files manually to search for transactions. Digital banking started like this: the digitalization of payment records. And you guys have removed it. Extremely sad. Extremely stupid customer support. Stupid decisions like this will be bunq’s ultimate downfall.

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Diced Potato

10 months ago

Response from developer

Hey there! Thank you for taking the time to share your feedback with us. We always aim to improve our UI to provide you with easier way to organize and manage your account, but we do understand it can be confusing to find a feature that has been moved or redesigned. That’s why we always try to keep our knowledge base: https://together.bunq.com/ up to date and well explained, so you can find step-by-step instructions with just a few clicks 📚 If you need further help, our Support team would be happy to assist you via: https://www.bunq.com/link/support or at support@bunq.com 📩 If you’d like to suggest any improvement to the app to make your experience better, please do not hesitate to share it on our Together platform: together.bunq.com/t/ideas 💡We're always open to feedback, as it helps us grow and improve our services for you 🚀