bunq User Reviews

bunq B.V.

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How could no one have thought of that?

Cool. You guys hopped on the AI trend. Nothing wrong with that. UNLESS that AI happens to replace a key functionality of the Bunq app. You guys completely annihilated the global search bar. There is no way anymore to do a global search through all of your accounts, contacts, etc. It was the one feature I just so happened to use everyday. If you want to implement an AI, OK, but for the love of God, don’t have it replace a very important functionality in the app. How this got through an entire team of developers AND an entire marketing team is just truly beyond me.

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Diced Potato

a year ago

Response from developer

Hey Diced 👋 Thank you for sharing your feedback. We're always looking for new ways to improve your banking experience, that's why It's super important for us to learn what you like and what you need. If you'd like to suggest any improvement to the app, please do no hesitate to share it on our Together platform: together.bunq.com/t/ideas 💡 We're always open to feedback, as it helps us grow and improve our services for you 🚀

Fraudulent Bank

Never you try to use Bunq bank for transactions. They will not deliver your money and when you contact customer support. They keep taking front and back for ever till you might foregone the money. My friend transfer €2,000 to her cousin in UK since 28th November till date Bunq refuse to deliver the money.

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Becareful of Bunq

a year ago

Payment dispute

I have been waiting almost 3 months now for a payment dispute to be resolved. The customer service team respond quickly but appear unwilling to inject any impetuous into actually solving my case. I keep being told it will be quickly however 3 months suggest otherwise. I chose bunq for their environmental credentials however there failure to resolve what is a very simple case leaves me know choice but to look at other banks

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bradvanstone

a year ago

Response from developer

Hi there, Brad 👋 Thanks for taking the time to bring this to our attention. We always aim to offer the best support to all of our amazing users, and we are gutted when we don’t meet your expectations. I have checked in on your situation and I assure you that your concerns have not been dismissed. Our team is still working to resolve your situation and will update you as soon as possible. We are eager to resolve this for you! 🚀 Thanks a lot for sharing your feedback with us! It's super valuable as we work on making our services better and our internal procedures smoother, all for an awesome bunqer experience. We're on a mission to keep leveling up and making you as happy as can be. So, keep the feedback coming – you're helping us improve day by day! 🌈

Hard to open an account

They take around a week to review simple proof of address (rental contract) and in the end they asked me to send proof of address again! In the meantime I opened a normal bank account.

AccidentOrDesign

a year ago

Response from developer

Hey there 👋 Thank you for your review. Our aim is to make life easy and provide you with a smooth experience from the beginning. Furthermore, our support team knows how important it is to receive a prompt response, and we will always aim to provide you with the best solution in a timely manner. If you have an urgent inquiry, you can always follow the steps here: https://together.bunq.com/d/44000 to use our SOS support option, and we’ll get back to you in 10 minutes ✅

Worst experience

Due to some bug you can't change the language, so I have it automatically installed in Russian. But the translation of the app is so poor I barely understand the meaning of any button! Of cause their promise to register the account in 5 minutes is false too: I've just got my account frozen instead and can't even delete it.
Suggestion to developer: just delete this misunderstanding from the app store

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Pavel.cz*

a year ago

Response from developer

Hey there Pavel 👋 Thank you for letting us know about this issue. It's our main goal to provide you with a smooth experience, and we'd like the opportunity to investigate your feedback further. We kindly ask you to reach out to our support team via the in-app support center: https://www.bunq.com/link/support or by sending an e-mail to support@bunq.com with some more details about the issue you're experiencing! 🙏 We will then take a closer look & make sure our dedicated team finds a fix as fast as possible ⚒️ If you wish to close your account, you can freeze it via the app following the steps mentioned here 👉 https://together.bunq.com/d/18035 🙌 We really appreciate your feedback because it truly helps us identify how we can improve our services and how we can improve our internal procedures to offer a better experience to all bunqers. As we grow as a company, we strive to reach the greatest level of customer satisfaction, and your feedback plays a key role in helping us get better day after day 🌈

Confusing app and missing “order a card” button

I got my bunq account about two months ago (despite a warning from a friend that their customer service is terrible). The UX is really confusing (it wasn’t clear if I’d opened an account or not until like a day later). And I thought/assumed in opening an account they’d send me a card, and when I went to the “Help” forum it said that you could expect it to take 3+ weeks to get your card, so I assumed that I would get the card information then. I’m part because it said “to check on a card (or whatever), go to ‘Cards’” and when I did there was no card there but also no option to order one. Well here I am two months later with no card, so I go back into bunq and somehow manage to click on some button that takes me to an “order a card” option (that definitely wasn’t on that screen before), so I guess now I’m going to have to wait another 3 weeks to get my bank card??
And let’s be real: there are still a substantial amount of fees for international transfers (I mean really, there may be countries where you can live on $500 a month but the Netherlands is DEFINITELY not one of them, at least not in Amsterdam. I mean that amount is a gimmick, not a deal.)
…but seriously, get better UX (and/or tutorials and/or nurturing sequences).

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RebelCon85

2 years ago

Response from developer

Thank you for taking the time to share your feedback with us. We always aim to improve our UI/UX to provide you with an easier way to organize and manage your account, but in case you struggle to find a certain feature, we always keep our knowledge base: https://together.bunq.com/ up to date and well explained, so you can find step-by-step instructions with just a few clicks 📚 You can check the listed steps how to order a card here 👉 https://together.bunq.com/d/2936 💳 You should receive your card in the mail within 10 business days, and you can also check the estimated delivery date directly from the app: Home - Tap on Cards - Select the ordered card - Check its status and the expected delivery date ✅ If you need further help, our support team is always available via: https://www.bunq.com/link/support or at support@bunq.com 📩 Of course, we're always looking for ways to improve, and are always open to feedback. If you have any suggestions on how we can make your experience better, please share them at: together.bunq.com/t/ideas 💡 Your feedback helps us grow and it's kindly appreciated 🚀

Misleading

“Open your account in 5 minutes!” - an hour later, your app is full of glitches, your customer support unavailable and eventually, after wasting an hour trying to register, the app delivers a message “we can’t open your account in 5 minutes”.
WHY OFFER IN THE FIRST PLACE?! Worse than the worst UK banks. 0 stars for time wasting.

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Abm167892

2 years ago

Response from developer

Thank you for your review. Please know that safety is the top priority at bunq. For this reason, we designed state-of-the-art technology to ensure that every new registration at bunq is carefully reviewed to verify every detail and offer a smooth and secured sign-up. After a careful review done by our relevant team we can determine whether your account fits our acceptance policy, so we can verify it. You can learn more about our requirements here: https://together.bunq.com/d/1015 📚 We also always aim to offer the best support to all of our amazing users, and we are gutted when we don’t meet your expectations. The feedback you've shared with us is kindly appreciated, as it will allow us to improve our services to provide you with the best experience! If you have any doubts about the decision, please allow us to help you further by reaching out via: https://www.bunq.com/link/support or e-mailing us at support@bunq.com 🙏

This Fintech is a Fraud

We open a Business Account and after going through the verification period Bunq charge the fees and received the first two deposits, after a month a a third deposit was made to pay the payroll of our business and Bunq decided to freeze the account. We request Bunq to return our money and they intentionally erase the chat where they said the the funds will be returned in 2 days max. The money hasn’t been returned to us. This is considered Fraud in any jurisdiction. We are filling a complain to the Dutch Central Bank and iníciate legal actions.

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Meriyol

2 years ago

Response from developer

Thank you for your review. We appreciate you bringing this matter to our attention. Please know that as a bank, we're legally required to protect our users’ accounts and the integrity of our banking system. To make sure everything stays safe, we pay close attention to how our customers use their accounts. Whenever we recognize suspicious activity that goes against our Terms and Conditions, we take immediate action. This helps keep your account safe, and protects your data. Please be assured that we’ll never intentionally freeze or close an account without a good and fair reason. You can learn more about the process we conduct as well as all the possible reasons we would block someone's account in our article here: https://together.bunq.com/d/26054 If none of them apply to you, please reach out to our support team by sending an email to support@bunq.com and we'll do our best to address all of your concerns and clarify everything in terms of your closed account and remaining funds 🙏

Bunq Experience

I’ve been using Bunq since I arrived in Europe and it’s been the best banking experience ever. I particularly like the immediate deposits availability 7 days a week and the global bank withdrawal without charge. Everything is done online for your convenience.

ziah00

2 years ago

Response from developer

Thank you for taking the time to share your great experience with us and the community, it’s greatly appreciated! We’re happy that we make life easy for you 🌈

Cannot open account

App refuses to let me open an account. I have provided all of my documents, numerous times, and the “5 minute set up” advertised has now taken over a week. There is no way to speak to a customer service representative live, so help is drawn out over days and across multiple service reps - each giving me a different explanation of what more is needed or what’s taking so long to verify my identity. Perhaps my experience is an outlier, but they should work to improve their customer onboarding and customer service experience regardless.

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spotifypls

2 years ago

Response from developer

Thank you for your review. It’s our priority to keep our 5-minute promise to you. In some cases, we need additional details to complete this process, more information about that you can find here: https://together.bunq.com/d/51084 📚 Since it seems like your verification is still pending, please make sure to reach out to our support team: www.bunq.com/link/support or via e-mail to support@bunq.com 🙌 We know how important it is to receive a prompt response and we always aim to provide you with the best solution in a timely manner. If you have an urgent inquiry, you can always follow the steps here: https://together.bunq.com/d/44000 to use our SOS support option and we’ll get back to you in 10 minutes ✅ This way, our support guides can ensure that your account is up and running and you can start enjoying our amazing features right away! 🌈