bunq User Reviews

bunq B.V.

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Bunq is the best banking app I’ve found

Love Bunq. They have everything you need with a focus on sustainability. Their customer service has also been helpful with any issues. Highly recommended!

Aligned Creative BV

2 years ago

Best bank

I can never go back to a traditional bank anymore. It’s way ahead and much more efficient.

They do weird things with the app design sometimes. And there’s an overly annoying push to all the tree things, I appreciate it but don’t fill my bank app with it it’s a bank and that should be the main focus first and foremost, but now most of the banking features are in one tab and there’s a whole bunch of other stuff I don’t care about or use that take up 70% of the app. You can easily ignore them but I wish they went back to focusing on being a great bank and to better.

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Adrenakq

2 years ago

Response from developer

Thank you for your review. We'd like to hear more about your experience with us 🙌 If you'd like to suggest a feature or an improvement to the app, please write to us at together.bunq.com/t/ideas. If you have any questions or concerns, our support team is always available at https://www.bunq.com/link/support or through e-mail at support@bunq.com

Good for everyday usage, but useless, when you need customer support

Using Bunq for 1 year. It works good and covers most of my day-to-day needs. When I needed something more advanced, like sending money abroad, Bunq turned out to be useless, and I had to use Revolut instead

Teriana_Shvch

2 years ago

Great but bumpy start

Great bank and app. However, over the years things have changed. Some not for the good. But that’s the dynamic nature of the platform.

Matsna

2 years ago

Response from developer

Thank you for your 5-star review 🌈 Because of our users’ feedback we are able to continuously improve our app to provide you with the best experience out there! 🚀 If you have any suggestions on how we can make your experience even better, please feel free to share them at: together.bunq.com/t/ideas 💡

Good. But getting less good over time.

I feel like every update removes a little bit more of everything I actually like about Bunq. Most recently, they severely nerfed the budgeting feature. I guess it was too much effort to keep it working, so they just axed it.

jcderr

2 years ago

Superb professional bank

I’ve banked with Bunq for two years and they do the simple things well. Great customer service and reliable with transactions and processing

Jemima2013

2 years ago

Response from developer

Thank you for the 5-star review and positive feedback! We’re really happy to hear that you’ve had a great experience with us 🌈

Latest Version (21.8) Crashing to Home Screen

Whenever I tap on an account that has been shared with me, the app crashes to the Home Screen. Everything was working great until now. But now it seems like I’m locked out of shared accounts until a fix is released. How can something do simple be broken so easily? 😤

swanksteak

2 years ago

Response from developer

Thank you for the five-star review 🌟 We’ve fixed the crashing issue with our newest app version - please update your app and let us know if you face any additional issues by contacting us via: www.bunq.com/link/support or sending an e-mail to: support@bunq.com 📩 We apologise for any inconvenience caused 🙏

Discrimination in application process?

Applied for account today. Submitted my (EU) passport and scanned my face. The only information they had was name surname dob, gender and nationality. I got rejected because there was “activity that violated t&Cs”. There was no activity because they never gave me access to the account. Blocked me from contacting support and said that the decision is final.

I thought neo banks are meant to be customer centric. This one certainly isn’t - selectively rejecting customers with zero reason and zero help. If this is what you call great service, I don’t want it.

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phothing

2 years ago

Response from developer

We are really sorry to hear about your experience. Safety is the top priority at bunq. For this reason, we designed state-of-the-art technology to ensure that every new registration at bunq is carefully reviewed to verify every detail and offer a smooth and secured sign-up. After a careful review done by our relevant team we can determine whether your account fits our acceptance policy, so we can verify it. You can learn more about our requirements here: https://together.bunq.com/d/1015 📚 You can check all of the countries from which you're allowed to open an account there as well ✅ This doesn’t mean that your concerns have been dismissed – they are highly important to us. If you have any additional questions, please allow us to help you by reaching out via: https://www.bunq.com/link/support or e-mailin us at support@bunq.com 🙏

Horrible and nasty bank. Do not use!

I downloaded the app. And started the process to open an account. It took so long to open an account, several months, I had given up on it. The account was opened without my knowledge, they didn’t inform me in any way that is had been opened. They then charged me a monthly fee.
They now refuse to close my account until the
monthly fee has been paid.
They are disgusting and I hate them, worst service ever!!!!!! It should be illegal!

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xo.xo.Jo

2 years ago

Response from developer

Thank you for your review 🌈 We are sorry to hear that you have had this experience. Please, contact our support team through the in-app support center: https://www.bunq.com/link/support or send us an e-mail at support@bunq.com We would like to see exactly what happened by taking a closer look into your case, and we would also like to help you close the account👋

INCREDIBLE

In all my life I have not come across a banking alternative like Bunq. Credit cards? International bank accounts? Currency conversion? Bunq has it all. I wish I started using them earlier on. Amazing platform

ShortBlackBamendaBoy