Unable to login
Suddenly unable to login. No response from support. Useless
Horrible. Rarely stable.
After 5 to 6 years of using this app, it is just pure garbage. They try to dress it up to make it look pretty but functionally it does not work. It constantly crashes. Does not matter what Internet sorts you were on. I am always on the latest version of the app and always have problems. Disappointing.
Show less
Clunky & Minimal Features
There’s too many places and pieces to it. It’s hard to find what you’re looking for, and I’m an app developer so I’m experienced in these spaces. The one way messaging is terrible. Only the staff can message the parent, but the parent has to call or email the center to get a message to the teacher. It’s also a bummer that I can’t save a picture of my child if it has another child in it. I screenshot and crop them all, but the resolution is bad. Centers have tons of other children in there, it’s bound to happen a lot. Plus, there’s no linked payment system, that’s a whole other website system. Another negative is the check-in process, you can’t check-in your child yourself, the teacher does, and you can’t tell in the app who checks your child in/out. I can imagine that’s a problem for separated parents or extended family situations. Plus I had to download another app to even buzz myself into the building.
Bright Wheel is far superior. The payment system and child tracking is all in the same app, no extra websites or extra apps. It’s so easy to use and understand. Most importantly, you can actually COMMUNICATE with the person you leave your child with, instead of feeling like you’re blocked from them.
Bright Wheel is far superior. The payment system and child tracking is all in the same app, no extra websites or extra apps. It’s so easy to use and understand. Most importantly, you can actually COMMUNICATE with the person you leave your child with, instead of feeling like you’re blocked from them.
Show less
Glitchy app
The concept is very good. I like the idea of getting live updates and being able to see my child’s progress and photos throughout the day. In reality I’ll get push notifications that don’t appear in the app, photos that I can only see sometimes and the app frequently glitches and just shuts down. They need better app programmers. It’s frustrating and disappointing.
Show less
Slow since the latest update (June 2024)
Trying to submit an arrival report (fluids, naps, arrival, marking absence) takes forever now. When clicking on anything off the main page, the app often times out or takes 30-60 seconds to load each screen or field. Opened an IT ticket and they were unhelpful, closing my ticket because “the process works now” albeit slow. Wish we had a better support team!
Show less
Log in Not Working
Title explains it
Terrible
Doesn’t even allow me to use my log in information. Serious updates needed.
Very limited capabilities
It’s a one-way communication app. The teachers and staff can post pictures and messages, but there’s nothing the parents can do, but call the center to talk to them or leave a message.
Unable to log in - “no timeline for resolution”
Unable to log into the app, therefore I’m not getting any updates or notifications about what my children are doing or how they are handling this major change in their routine (first day of daycare). The My Bright Day helpdesk said they are aware of the issue but there is no timeline for resolution. Not very impressive and not a good look for Bright Horizons.
Show less
Very buggy!
List of contacts no longer shows up and haven’t been able to select the contact persons phone number for months now. It’s not the worst app but the number of bugs and no one to contact makes it frustrating.
