Forced to accept all cookies
The app is forcing users to accept all cookies. The managing cookies function doesn’t work.
Cannot change cookie permissions
The app asks users for the their privacy preferences in the May 2024 update. However, all cookie categories--strictly necessary, performance, and functional--cannot be changed from the "always active" default.
Probably the worst app on my phone
Terrible user interface, constant crashing, awful experience downloading pictures, it seems like the app locks my password every couple of weeks making me change it, and overall terrible performance. For how much parents pay monthly with the majority of the money not going to the wonderful teachers you would think the app would be world class so parents can still feel connected to their kids. I may be biased because I am a product manager in the tech space, but I am sure other parents have similar pain points.
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It’s fine enough
It’s funny how these reviews are so belligerent with one star. I’m sorry but, that’s just mean spirited.
there’s not a massive return on investment building an app for a preschool, so if you want the app to be an actual five star app why don’t you go away and spend some time and money yourself and build a better app and offer it to the school rather than writing mean spirited one star reviews when I think it works perfectly fine? 🤦🏻♂️
And I speak from experience I’m in technology.
This app is good enough and the company is great to deal with.
If your child is attending the schools use the app, it’s perfectly fine
there’s not a massive return on investment building an app for a preschool, so if you want the app to be an actual five star app why don’t you go away and spend some time and money yourself and build a better app and offer it to the school rather than writing mean spirited one star reviews when I think it works perfectly fine? 🤦🏻♂️
And I speak from experience I’m in technology.
This app is good enough and the company is great to deal with.
If your child is attending the schools use the app, it’s perfectly fine
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Nightmare
This app constantly logs me out and doesn’t let me log back in unless I delete and redownload. I have the latest version as of March 2024. When you just have quick small moments at work to check in on your baby this is a nightmare. Sometimes I literally just call the daycare to ask for updates which I’m sure makes them super happy. This level of bad is really not normal. I didn’t know an app could be this bad. I have had other daycare apps before with no issues. Brightweel is fantastic if you need to look for a place to hire your people….
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Buggy and Frustrating
I am finally breaking down and writing my first review ever for an app because of my frustrations. This app has been extremely subpar for what it is supposed to do. It is supposed to keep parents aware of what is happening to their children throughout the day. I barely get updates anymore because apparently even for the teachers it’s difficult to input some data now and see what they have selected so half the time I'm wondering if the information is even correct! It logs me out frequently and then when I try to log in again it says incorrect credentials when I know they’re correct. I also should not have to log out and log back in to get updates. This is insanely frustrating and I sincerely hope this gets fixed soon.
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Extremely glitchy still
- I can’t figure out what causes log-outs; seem to be random for all I can tell
- Still receive push notifications when logged out
- Sometimes when try to sign in, the “loading” indicator (line animating above sign in button) moves and then stops - seeming to indicate success but nothing happens. Force close app doesn’t help. Have to completely delete and re download the app from the App Store.
We really like Bright Horizons for our child and the care she is given there - so I guess a positive is that the cost we pay is going towards that and clearly not towards app development. Silver lining?
- Still receive push notifications when logged out
- Sometimes when try to sign in, the “loading” indicator (line animating above sign in button) moves and then stops - seeming to indicate success but nothing happens. Force close app doesn’t help. Have to completely delete and re download the app from the App Store.
We really like Bright Horizons for our child and the care she is given there - so I guess a positive is that the cost we pay is going towards that and clearly not towards app development. Silver lining?
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Unusable
This was my child’s first day and I was unable to check in my child or set an ETA. Also unable to see any of the notes I entered for him in the morning so I had to rewrite it all and submit it twice to make edits. Very disappointing that basic functionality needed to attend Bright Horizons does not work.
Edit: after removing and reinstalling app seems to be functional again
Edit: after removing and reinstalling app seems to be functional again
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Horrible introduction to BH
My kid just had their first day and I already hate this trash app. It wouldn’t let me check in or set my arrival ETA — I had to delete the app and re-download it for it to finally work on day 2. Also I wanted to be conscientious and tell the center about a single vacation day we have coming up so they could plan better, but the app automatically set 10 days of vacation after
I used the atrocious date picker and submitted. And now I can’t even delete the extra days.
What an awful way to introduce new families to the Bright Horizons brand. I understand the app is different from the centers, but it really makes me nervous about the parent company and how they invest in infrastructure and experiences.
I used the atrocious date picker and submitted. And now I can’t even delete the extra days.
What an awful way to introduce new families to the Bright Horizons brand. I understand the app is different from the centers, but it really makes me nervous about the parent company and how they invest in infrastructure and experiences.
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App and support are terrible
The calendar that the classroom uses used to open and now does not, instead I have to scroll through a list of entries and I have no idea what day it belongs to.
The weekly update page shows a list of links but drops you at the oldest so you have to scroll and scroll to find this weeks.
I wasn’t able to see any pictures that were posted of my kid so I logged out of the app and now can’t get back in.
Hiring a QA person or replacing the one you have would be ideal. This app and all of the updates that are pushed are clearly not user tested.
The weekly update page shows a list of links but drops you at the oldest so you have to scroll and scroll to find this weeks.
I wasn’t able to see any pictures that were posted of my kid so I logged out of the app and now can’t get back in.
Hiring a QA person or replacing the one you have would be ideal. This app and all of the updates that are pushed are clearly not user tested.
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