Disappointment
I have been one of the earliest adopter of Vcita since 2014 and everything seemed promising. With time the company grew up, problems with security and privacy arose, customer support quality declined and pricing has skyrocketed.
As a business owner my delivery on promises made to customers are #1 priority. I have been loyal client for 10 years now and all I get is price increase every year and total silence when report issues.
The mobile app is glitchy and has poor performance, the web portal has many log in issues as well across devices.
I am using the basics as Mini CRM but considering finding another solution. Just wish there was an accountability and fulfillment of clients promises made. This is not the way to go VCITA!Kirilicus
Unbearably slow
I absolutely hate using this app but have no choice given it’s the software we use for work. The app runs like it was developed in 2008 and never updated since. I have to force quit the app every time I want to reopen it otherwise nothing will load. Start up time is sometimes over 20 seconds before anything displaces on the screen and the interface is extremely laggy when it’s actually running. The whole thing needs to be fixed. Just awful.Cole rocks
Extremely glitchy
Vcita is probably the most glitchy “professional” software I have ever used. I spend more time tracking down bugs than any other software I have ever used in my 23 year career. It’s if they do it on purpose to make you frustrated. Support is responsive 75 percent of time which is pretty decent the problem is the sheet number if glitches never allows you to use the product with at least 3 open tickets with support. Very disappointing.Alan261237
Best CRM for any business of any size
Ive been a Vcita CRM user for the past 5 yrs and I can’t even describe how much easier it has made the backend of my business. All my clients pay thru the CRM, so no more cashapp and Venmo. All of my important docs are stored in my CRM. I can send estimates with E-sign feature through my CRM. All clients get receipts for all of their payments through my CRM. My clients contact me through my CRM, so no more texting, FB messenger and iG DMs. I can even market to all my clients with the Marketing feature. This CRM will literally do everything that you need it to do.
And btw they offer partnership opportunities where if you have a business like I do (marketing agency) you can white-label the software and resell it to your own clients!Don Henry Brown
A must have for small businesses
I have been using it since 2019 and I am pretty satisfied with it. The app has a few glitches but they keep improving the platform.Firefueled
Vcita is great!
Fantastic service for small businesses!
I’ve been with Vcita for 6 years and haven’t considered using any other company. Vcita has everything needed to run a successful small business. A+!Todd in Raleigh
Slow and glitchy
The app is very slow and unresponsive. I often times have to close out of the app to get back to the dashboard because the “back” buttons don’t respond half the time. Very very annoying when you need to make quick changes to a schedule or accept payments.Bananagram man
A Great app to help your business grow
5 StarsMike Ford Personal Trainging
Owner of Operation
I have been using vcita for my business for about 5 years now . I wouldn’t trade it for any tool for setting up appointments, to creating invoices. I highly recommend vcita . It’s help me operate my business smoothly daily !
Aldina philpotDina4989
Owner.
Clients are very happy to use thislook mitherfycker
