Leave a Review AlayaCare
Delayed Clock Out + Inconvienent Log In and Out
Can you please fix the lag during clock out? I have gotten in trouble multiple times because of the lag. How many times do we have to press clock out before we’ve officially clocked out?
Also your log in is very inconvenient. I’ve had to put in my password multiple times during a shift. I hope you can fix this.Show lesseeeeeeeeeeco
Not working
All of a sudden the app force closes every time I log in, so I can’t utilize it at all. I’ve updated to the latest version- any suggestions?Closing2024
Developer Response
Hi, We have released 2.52.1, please update to this version - and we apologize for any inconvenience.Lots of issues.
App doesn’t open. Constantly crashes. I have to keep deleting it and re-downloading it to access the app.Teenagedirtb4g
Developer Response
Hi, we sincerely apologize for the frustration you're experiencing and have corrected the issue. Our team is actively working to improve app stability. We're working hard to ensure a better, more reliable experience for you. Please update to our most recent version.Crashes
It keeps crashing all the time on my iPhone 14 Pro. I click to open it and it doesn’t budge I restart my phone and try again, yet nothing. I have to uninstall and reinstall the app to get it to work. It’s very annoying!! It does this virtually all the time. #FixThisIssueDuhSage
Developer Response
Hi, we're sorry you're having this experience. The team has resolved this issue, and improve the overall functionality and performance of the app. We appreciate your feedback and patience as we work on these enhancements. Please update to our most recent version.App logs you out in less than one hour
I use AlayaCare on an iOS phone. The sessions I provide are 55 minutes plus note time.
Without fail, I have to login again at the end of my hour. Which gets my actual time of service off in the official legal record.
I find the app does not self update even though I have it selected to do so. It is the only app I allow to do so. I find this frustrating and if I didn’t like my clients, I would quit the agency over this.
Please think of the length of an average shift, and don’t have the app logging people out in the middle of their work.Show lessFolkie Girl
Developer Response
Hi, we apologize for the inconvenience you've been experiencing. We understand how valuable your time is, especially when you're with clients. We've resolved the frequent logout issue in our latest update. If you continue to experience this problem, please don't hesitate to reach out to us at mobile.feedback@alayacare.com, and our team will assist you promptly.Apple Watch
This app would be fantastic if it was compatible with Apple Watches!Britney_elle
Developer Response
Hi, thanks for leaving us a great review! Thank you for the suggestion, we will pass it on to our product team!Not Good
Everytime I log in and need to send a message I have to completely close and reopen the app, cannot send a message otherwise. I also cannot sign in with Face ID anymore and have to use my password. This app honestly isn’t worth it and there are better ones out there for employers to use.imthatputa
Developer Response
Hi, we're sorry you're experiencing these issues. To enable Face ID, please go to settings within the app and enable the toggle. This will re-register your biometrics. Regarding the messaging problem, we're investigating this issue. We appreciate your feedback and are continuously working to improve the app's performance and user experience.Login issues
After update, can not login. Keep telling me to check ID and pw which of course I did.Luciaaanaaa
Fave ID
After my last update the Face ID isn’t on option on the login screen anymore. Very frustrating and time consuming having to enter password each time.FacecID
Developer Response
Hi, we're sorry to hear this was your experience. We want to assure you that Face ID functionality is still available in the app. To re-enable it, please go to the main menu > Settings > Face ID. This should restore the biometric login feature you preferred in the older version, saving you time and making the login process more convenient. We appreciate your feedback and are continuously working to improve the app based on user experiences like yours.Runhappy
The app times out far to quickly, making it inconvenient and not user friendly. Very irritating to have to go through the process of logging in regularly.Runhappy65
Developer Response
Hi, we're sorry to hear about the frequent timeouts you're experiencing. We understand how frustrating this can be. Our team is actively working on adjusting the timeout settings to provide a more convenient and user-friendly experience. We appreciate your patience and feedback as we work to improve this aspect of the app.
