Leave a Review AlayaCare
Terrible login screen now. Why change it?!
Can no longer login using saved passwords thanks to the new update. We don’t have enough time as it is to get everything done without adding another time waster! Thanks heaps 😒Jo-Anne4444
Developer Response
Hi, we apologize for the inconvenience caused by the new update. We understand the importance of efficient login processes in your busy schedule. Our team is working on improving the login experience to ensure it's as easy as possible for you while providing the protection you need. We appreciate your feedback and patience as we work to enhance the app's functionality.Not great
Not liking the new update, you have to keep logging in every time, prefer the older version as it recognizes Face ID, takes too much time.sistabbb
Developer Response
Hi, we're sorry to hear this was your experience. We want to assure you that Face ID functionality is still available in the app. To re-enable it, please go to the main menu > Settings > Face ID. This should restore the biometric login feature you preferred in the older version, saving you time and making the login process more convenient. We appreciate your feedback and are continuously working to improve the app based on user experiences like yours.Login too long and logs you out so quick
The new login screen takes way too long and glitches often. Logs me out completely very quickly when with clients and wastes valuable timebmc137
Developer Response
Hi, we apologize for the inconvenience caused by the new login screen and the frequent logouts you've been experiencing. We understand how valuable your time is, especially when you're with clients. We've resolved the frequent logout issue in our latest update. If you continue to experience this problem, please don't hesitate to reach out to us at mobile.feedback@alayacare.coml, and our team will assist you promptly.Infuriatingly Unreliable
It's nice to have all the client information in one place but there are constant issues with signing in, clocking in/out, and location tracking which are the main functions of the app.user8473668574
Developer Response
Hi, we appreciate your positive feedback about having all client information in one place. We're sorry to hear about the issues you're experiencing with signing in, clocking in/out, and location tracking. We understand these are core functions of the app, and our team is focused on updating these workflows and improving overall performance. Thank you for your patience as we work on these improvements.Constantly crashes
There’s nothing worse than losing your patient notes after putting a lot of thought and effort into them, crashes when you try to sign a note or just because. I’ve had to re-enter notes up to four times and constantly save which kicks me out of the forms. This app needs serious fixing.Rczas
Developer Response
Hi, we sincerely apologize for the frustration you're experiencing with losing notes and app crashes. Our team is actively working on these issues to improve app stability and prevent data loss. We understand how important your notes are and we're working hard to ensure a better, more reliable experience for you. We appreciate your patience as we improve the app for you.Notifications
Need this app to send a notification to clock out when forgotten.lunarchick
Developer Response
Hi, thank you for sharing the feedback with us, this is currently being evaluated by our team. If you have any additional feedback on how we can improve the app to provide a better experience for you, please email them to mobile.feedback@alayacare.com and our team will be happy to look into them for you.Losing notes/assessment
I use the ioS app on my cell and haven't had too many problems until lately. I've been noticing the app has problems identifying my location even when I'm standing right beside the patient! About a month ago the app would sign me out after not making an entry within a certain as yet undetermined amount of time, and to get back to my notes I would have to reboot my phone and sign on again. I don't know how my notes didn't get lost that way but rebooting allowed me to sign on again and pick up my notes where I last left off. Thank goodness. The worst has happened since the latest update 3 weeks ago. I've lost all my notes and assessments one day at 3pm and just last week at 6:30 pm and that was after correctly saving each entry. I work 12 hour shifts so now I've resorted to paper notes again because I can't lose all my data at 10.5 hours into my 12 hr shift. So I deleted the app and reuploaded it again in hopes that will take care of the problem. I will see what happens next shift I work.Show lessMacgirl1978
Developer Response
Hi, thank you for your detailed review and we're sorry to hear about the issues you're experiencing with the app. Our team is constantly working on improving the app to support our user's core workflows, and we take your review very seriously. Your feedback regarding location and losing notes has been passed on to our team. If you could share more details with us, please email them to mobile.feedback@alayacare.com and our team will be happy to help you troubleshoot your issues further.Logs out too quickly
There are many things that need to be improved with this app. The main two that get to me are that the client name should appear at the top of every page to ensure correct spelling in forms and it logs out far too quickly. Frustrating when we’re in a hurry and need to clock in/out.Geebanger0
Developer Response
Hi, thank you for bringing this to our attention, we're sorry to hear this was your experience. We are actively working on improvements on the client name as well as log-in and log-out enhancements that will reduce the times you're logged out from the app, which will address those issues for you. We appreciate your patience in the meantime.No Face ID login
When I first started using this it allows me to use Face ID to login, now I have to use my password every time and wish Face ID was still availableSamFlynn17
Developer Response
Hi, as part of our July release, there is a new and improved biometrics and login experience.Worst experience so far
I just started working for the company using this platform about a month ago. Since I have started using it I’ve had nothing but issues. When I go to clock out and put all of my care notes in it will put the notes in and say I’ve clocked out, but it leaves me clocked in for hours. I’ve double checked many times. It also doesn’t always clock me in either. So my client and I will get assaulted with phone calls asking if I’m even there. Which I am. Often times when I go to clock in it says server error. I have a new client, and now I have no access to their information that I need to know. I also can’t see their address. So I have to call in to figure it out. I was also scheduled 40 hours a week with a new client, but the system had a glitch, nothing was saved, and someone else got the client. Now I’m down to 20 hours a week. I can’t pay my bills off of 20 hours a week. The scheduling employee told me about the issue. I can’t believe with the poor reviews that the company would even use this app especially when handling sensitive information, and the fact that dozens of employees need this information to be 100# accurate and correct at all times. and We need to be able to be able to review client info for safety and care for our clients. Needs a lot of work!Show lessGaglyanne
Developer Response
Hi, thank you for the detailed feedback and we're sorry this was your experience. We strive to provide a great app for you and this is not the experience we want you to have. If you could share more details with us, please email them to mobile.feedback@alayacare.com and our team will be happy to help you troubleshoot your issues further.
