This App is the WORST!!!
It’s awful!! After 30 seconds I knew the app wasn’t for me. It’s too gym focused and doesn’t let you specify specific types of equipment you might have at home, when planning workouts.
But they’d already taken a big chunk of my money. And there’s no in-app Help or Contact info. Online they just point you Facebook or Instagram, neither of which I use, plus those are mostly platforms for them to publish ads and promotions, not to provide customer support.
In terms of customer support, they are cloaked. I have no idea how to contact these people about getting a refund. Maybe I will go onto those platforms after all to complain until something happens.
Zero stars for non-existent customer support. I mean totally non existent. If you trip on a rock while walking down the street, the rock gives better customer support than these guys.
Zero stars for not being configurable for home workouts with different equipment setups, and for failing to make this limitation clear in their on-boarding flow. As soon as I saw that, I knew the app wasn’t for me, but by then it was too late. An expensive 30 seconds, and no way out.
Response from developer
We’re truly sorry to hear about your experience with the subscription process and the app's limitations for home workouts. Your feedback about customer support is important to us, and we appreciate you sharing your thoughts. We want you to feel heard, and we’ll take your comments into account as we strive to improve.
Great APP but there’s still room for improvement
Things we need:
More exercises
Website, so you could quickly create workout
Phone and Apple Watch full connection when in workout
Better adding of exercise (when searching and ticking the exercise, you can’t search for another one)
Response from developer
We appreciate your long-term support and valuable feedback on areas to enhance. Your input is essential in helping us improve the app experience for all users.
Overall great app, but messes up health data
However, I occasionally forget to safe the session after the last set is completed and if I come back the next day and hit Save then, it messes up all my health data, resetting my calories for the day (and any day in between workouts).
Also, if a workout is saved in the watch, but the iPhone app is not opened right away, but later that day or the next day, the workout minutes are updated to include the time between the workout and when the app was opened. For example I worked out last night and recorded the workout on my Watch, just opened the app now to plan my workout for today and now my Apple Health data shows that I have 855 workout minutes today (yesterday's workout minutes remain untouched though).
Please fix these issues, as it really makes me reconsider and I started looking at other apps, but none seem to have a good a watch app as Gymlife.
Response from developer
We appreciate your detailed feedback and understand the frustration with the health data issues. We're sorry for any inconvenience caused. Your insights are crucial for our improvement.
Membership not working
Response from developer
Hi johnell, We are sorry for the problems you encountered. Please contact our support at support@gymlifeapp.com. We will do our best to assist you.
I would like you to look
Response from developer
We appreciate your feedback and are glad you enjoy the app; we'll definitely consider adding new exercises in the future! 🌟
Complete Scam
Response from developer
We're truly sorry for the frustrating experience with the billing issue. Your feedback is important to us. Please reach out through the app for further assistance.
Perfect but…
Response from developer
We appreciate your feedback about the calendar widget, thank you!
Lacks expected function to record reps and weight
Response from developer
We understand the frustration with tracking reps and weight. Your feedback is crucial for enhancing our app experience. For immediate assistance, please reach out through our in-app support.
Ok we get it, you want us to subscribe
Shame considering it used to be a good app.
Response from developer
We hear you about the constant subscription prompts. We understand your frustration as a previous user. Your feedback is valuable in helping us improve the app experience.
Best Gym App I’ve Tried So Far
Only two complains that make it not as user friendly for me…
1. You can’t superset with cardio exercises and I don’t understand why. Surely I’m not the only person who sometimes supersets with jumping rope, sprints, etc.
2. When looking at my workout “summary” (a list of the exercises in my current workout) the first exercise in every superset is missing which means I have to pause and exit the workout just to look at what’s up next.
Response from developer
We appreciate your detailed feedback and we're glad you find the app easy to use and with a good interface; we'll take into consideration your suggestions regarding supersetting with cardio exercises and the missing exercise in superset summaries.
