myOptimum User Reviews

PrePay Technologies Ltd

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Crap

This app just flat out doesn’t work. Every time I have tried to set it up it says your user name and password are wrong, despite the same login working on the website.

Baxter Wolfe

6 years ago

Response from developer

I'm sorry to hear you’re having issues with the app. Please call us on 0203 130 4913 Mon-Fri 8-7 and we’d be happy to assist with it!

Shame

The app worked fine and now for someone reason it won’t let me add money to the card after the last update. What a waste

Shanshan24

6 years ago

Response from developer

I’m sorry to hear you’re having issues with the app. Please call us on 0203 130 4913 Mon-Fri 8-7 and we’d be happy to assist with it!

Horrible Interface

The app has worked alright for me despite been a little sluggish at times. My issue with the app is that I cannot stand the interface. All the fonts and text sizes are totally different than that of the standard iOS interface and whats more it has a dark background which I also find rather annoying. I would like to see an interface thats consistent with iOS interface.... in other words the same font, same text sizes and same white background.

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Sligrayne

6 years ago

If you need to reinstall it won’t work again.

If you need to reinstall the app it won’t work again. Can’t login again. The continue button on the login screen remains disabled. Developers: please do not reply with a message to say “ring customer support”. You know that will cost me money! Just get on and fix the issue described!!

Lord Yoda

7 years ago

Will not open.

Used to be great. Now fails to open every single time making it almost useless. It was fine until a recent update. Sort it out! Great card ruined by app.

Stalwart 263

7 years ago

Customer Service Can't Fix It

Spinning wheel. Will not load. Don't say contact customer service. They can't fix the app. You the developer should fix it. People who want this great card may be put off by an app that doesn't work.

The666thknight

7 years ago

Garbage

It used to work, all be it very slow, but haven't been able to get as far as the Log on screen for 6 months+
Currently not fit for purpose.

Capt MKH

8 years ago

Response from developer

We're sorry to hear you're having issues with the APP please call our CS team for assistance on 0203 130 4913 or email us at customerservice@360money.com and we'll try help resolve these issues.

I cannot open it after last update ?!!!

It was working OK but immediately after last update I cannot open it - just spinning wheel. Reinstalled, many times testart and ... no change. Guys please can you correct it. Thank you.

Peterakus

8 years ago

Response from developer

We're sorry to hear you're having issues with the APP please call our CS team for assistance on 0203 130 4913 or email us at customerservice@360money.com and we'll try help resolve these issues.

Won't open!

Worked great until I did the latest update now won't load just gives the loading wheel but doesn't do anything. Needs sorted asap!

Talkalot45

8 years ago

Response from developer

We're sorry to hear you're having issues with the APP please call our CS team for assistance on 0203 130 4913 or email us at customerservice@360money.com and we'll try help resolve these issues.

Broken on latest release

Worked fine for last year. Updated to latest version, now just sits there with a spinning wheel. Try and get some people who test your app updates next time.

Mattyduk

8 years ago

Response from developer

We're sorry to hear you're having issues with the APP please call our CS team for assistance on 0203 130 4913 or email us at customerservice@360money.com and we'll try help resolve these issues.