No Functionality
I recently signed up for a podcast on patreon. I normally listen to podcasts on stitcher as it’s a simple easy experience. But this one won’t show up for me On stitcher, so I have to go through the patreon app. Unfortunately the person I’ve subscribed to has 400 podcasts and the one I’m trying to listen to is one of the first. I can get to it by searching for it on a web browser. But when I try to play it through a web browser (on the official site!) the podcast literally stops every 30 seconds. However I also can’t get it to open in the app. I can find no search function for specific episodes in the app. No list function. No favorite function that would show me even the ones I favorite on this app. The only way I can tell to get to this podcast in this app is literally to scroll through a feed of 400 podcasts which only load 10 at a time. Am I missing something or is this seriously how this app functions? It doesn’t function at all? I can’t believe how much time I’ve already wasted just trying to get a podcast I payed for already to play. Definitely no functionality allowing me to message the creator either. I can’t believe this is supposed to be the official app of a platform supposedly about helping creators easily connect with their audiences.
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Excellent platform, average app
This is an excellent platform for supporting content creators.
The app itself however, is very basic and missing a lot of features compared to website. Interface and performance is good on phones but terrible on tablet.
On tablet images often fail to load and are blurry (compared to website) when they do. Possibly a bug but navigation jumps around the feed when going in and out of a post.
The app itself however, is very basic and missing a lot of features compared to website. Interface and performance is good on phones but terrible on tablet.
On tablet images often fail to load and are blurry (compared to website) when they do. Possibly a bug but navigation jumps around the feed when going in and out of a post.
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Why is this app rated so highly? Use the website...
I seriously don’t understand why this app is rated so highly. It’s pretty terrible from both a usability aspect as well design and maybe even coding.
It never correctly shows you how many creators/artists you’re supporting. It’s high near impossible to change your tier level or cancel. It’s very confusing. There are parts of the app that clearly kick you out the website, which is fine, but sometimes you’re literally entering in the same information in the app just to be sent to a webpage with blanks! Looking for someone in particular? Good luck with that, since the search function isn’t good at finding people. One of the nice things about the app, is that you can actually download certain files. They remain inside the app to prevent you pirating out to the rest of the internet, which I completely understand. However, every time they change app, or change the website too I think, all your downloads disappear. Good luck finding them again!
At least they’re slowly fixing app, bug by bug, to their credit. The app finally handles playing videos well. Turning your phone to horizontal and back during videos caused problems, but no longer. Still, the app is really not ready and seems like it’s stuck in beta testing. You’re better off just going to the Patreon website.
It never correctly shows you how many creators/artists you’re supporting. It’s high near impossible to change your tier level or cancel. It’s very confusing. There are parts of the app that clearly kick you out the website, which is fine, but sometimes you’re literally entering in the same information in the app just to be sent to a webpage with blanks! Looking for someone in particular? Good luck with that, since the search function isn’t good at finding people. One of the nice things about the app, is that you can actually download certain files. They remain inside the app to prevent you pirating out to the rest of the internet, which I completely understand. However, every time they change app, or change the website too I think, all your downloads disappear. Good luck finding them again!
At least they’re slowly fixing app, bug by bug, to their credit. The app finally handles playing videos well. Turning your phone to horizontal and back during videos caused problems, but no longer. Still, the app is really not ready and seems like it’s stuck in beta testing. You’re better off just going to the Patreon website.
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Addictive to Crime Junkies Podcast
After discovering this podcast several months ago and binging everything I could I finally decided today to join Patron. I loved these podcasts from the first episodes and converted a lot of my friends into crime junkie enthusiasts. I can’t (although I’ve tried) listening to other podcasts on murder but no one tells a story better than Ashley and Britt. I want to thank you guys for the abundance of information you have given all of us and the entertainment you’ve provided me with during all hours of my life from morning till night. I hope one day to meet you both at a meet and greet and hear first hand what sparked this all for the both of you. The void I was missing in my life was filled from this podcast <3 love you guys !
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The app is garbage.
Search functionality is terrible(and nonexistent when trying to search through a creator’s feed). Playback functionality is terrible, downloading content fails constantly, and even when “successful” refuse to play. No native video player, and mediocre/awful integration of Vimeo. I want to keep supporting my creators but this app makes it nearly impossible to justify spending money on content I may or may not be able to access. I’ve been using this platform for several years and still no significant improvements. Very disappointing.
Update: I’m literally trying to subscribe to a creator but I can’t. I can’t find it in the app, I can find it on a browser, but the browser won’t allow me to sign in, it also won’t allow me to address my sign in problems(like a ‘Forgot your Password?’-type solution). There is literally no way for me to support the creator I care about or access their content. This is an absurd failure in every level of your system. Please pass this on to your developers and chief executives. How can you grow without supporting the end-user patrons? How do you even continue to exist when a patron can’t support a new creator? Fix this.
Update: I’m literally trying to subscribe to a creator but I can’t. I can’t find it in the app, I can find it on a browser, but the browser won’t allow me to sign in, it also won’t allow me to address my sign in problems(like a ‘Forgot your Password?’-type solution). There is literally no way for me to support the creator I care about or access their content. This is an absurd failure in every level of your system. Please pass this on to your developers and chief executives. How can you grow without supporting the end-user patrons? How do you even continue to exist when a patron can’t support a new creator? Fix this.
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Needs more work, please
I really love the idea of finding and patronizing through Patreon creators that are doing great work out there. No problem there.
What I would like to see is more flexibility with the app. For instance searching a creators posts. Some of the creators that I follow make many posts and refer back to other posts. I have not found a way in the app to search those. Also many of my the creators do video or audio. The app does not let you leave the page or even turn off the screen(for putting in your pocket). It also doesn’t save your place on the vid/audio file if you mistakenly turn off your phone or hit a button while holding it in your hand trying to listen. It might do a bunch of stuff but for me if it doesn’t do these things then it doesn’t really work how I need it to work. Thanks
What I would like to see is more flexibility with the app. For instance searching a creators posts. Some of the creators that I follow make many posts and refer back to other posts. I have not found a way in the app to search those. Also many of my the creators do video or audio. The app does not let you leave the page or even turn off the screen(for putting in your pocket). It also doesn’t save your place on the vid/audio file if you mistakenly turn off your phone or hit a button while holding it in your hand trying to listen. It might do a bunch of stuff but for me if it doesn’t do these things then it doesn’t really work how I need it to work. Thanks
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Terrible Customer Support
I love the app, and I love subscribing to/reading from my favorite contributors, but that’s the only reason I continue to use this app. On a scale of 0-10 worst-best, the support team receives a solid 0.
The support I received, upon being locked out of adding/editing my payment method(which then restricted my usage), was absolutely terrible. Every reply I received had nothing to do with what I asked, and not once was a question answered. Information was provided that I did not need or request, and my issue was never addressed, as I stated it. I ended up having to DELETE/DEACTIVATE my ENTIRE account because I was locked out of billing, unable to change my card to pay for services, and couldn’t get support from Patreon- an unfortunately ineffective and inefficient way to operate/support locked out members.
Though, based on my prior support interactions, I don’t expect an intelligent response (from Patreon) related to anything I’ve written, I hope this is read and perhaps looked at by a human being that operates beyond a script.
The support I received, upon being locked out of adding/editing my payment method(which then restricted my usage), was absolutely terrible. Every reply I received had nothing to do with what I asked, and not once was a question answered. Information was provided that I did not need or request, and my issue was never addressed, as I stated it. I ended up having to DELETE/DEACTIVATE my ENTIRE account because I was locked out of billing, unable to change my card to pay for services, and couldn’t get support from Patreon- an unfortunately ineffective and inefficient way to operate/support locked out members.
Though, based on my prior support interactions, I don’t expect an intelligent response (from Patreon) related to anything I’ve written, I hope this is read and perhaps looked at by a human being that operates beyond a script.
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Review
Make it more easy to scroll content creators content on the app, have a setting where they can make like playlists etc so easier to navigate but besides that it’s good
Disappointed
I’ve been hearing so much about patreon so I finally caved and downloaded it so I could subscribe to my favorite podcast. I pay x amount of money a month for this subscription, but due to the glitches of the app the episodes almost never load. It doesn’t matter if i’m connected to wifi or using my data, the app is just so wonky and slow. It’s frustrating because there’s no where else I can get this content, so I rely on patreon to work. Even more, i’m paying for this monthly so I want to be able to access it without waiting 10+ minutes for an episode to load. Even more so, this affects the content creators directly because of the app’s low functionality. Hopefully this gets fixed in the future, however I’ve updated the app several time with no avail.
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Podcasts never load
When I try to listen to a podcast some episodes always fail to download or just load infinitely, better to just use the mobile website the app is busted
