Prezzee eGift cards User Reviews

PREZZEE PTY LIMITED

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Bad card

Why have something on the card that is not in increments of £5 (krispy creme) as this means you can’t spend all your voucher and you can’t top it up to use the money left. This company basically takes your change even though in a shop you would get your change. Won’t be using again and have made our company aware not to use this in the future as the person they give it to might not get full use of it.

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Dav78id

7 months ago

Response from developer

HI David, We apologize for the inconvenience. We understand your concern and we would like to suggest that you can try to find other retailers/brands that has 5 Pounds denomination. We have lots of brands that you can choose from. If you need further assistance on this matter please do not hesitate to reach us at help@prezzee.com Thank you.

So Far So Bad

Purchased an Afterpay gift card, can’t use it and the “Support” team seems to have the exact same troubleshooting steps as myself. Conversation with support kept going in circles with no resolution given, no timeline of a resolution, and my questions were not really answered either. I only gave it 2 stars because my wife was able to get a gift card and use it successfully, but a success rate of 50% is unacceptable (so far) when it should legitimately be 100%.

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Sir D Hill

8 months ago

Response from developer

Hi Mr. Hill, Our team is actively investigating the issue and working to resolve it with the merchant. We will provide you with an update as soon as we receive further information from them.Rest assured, our team is available 24/7 and we're dedicated to resolving this issue for you. Please feel free to send your reply to the email address: help@prezzee.com. Best wishes, Team Prezzee

Don't buy!

my son sent me $300 which I could choose anything I wanted which I thought was great. I used one at cheesecake factory for $50. I used one at PF Chang for $50. I used one at Primark for $50. I had $150 left which I had chosen Capital Grill for $100 and $50 at bonefish Grilleto my shocking horror, the $150 had gone my wallet was empty. I had nothing there so my suggestion is don’t buy from this place too much aggravation
I suggest you never buy from this place it’s amazing how they won’t let you change your nickname. Every nickname I’ve chosen has been taken what a surprise!!!

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Goodman, 32

8 months ago

Response from developer

Hi, we understand that the purpose of a gift card is to provide a seamless and enjoyable experience, and I apologize that this was not the case for you. We are actively investigating the issue to identify the root cause and implement measures to ensure that our gift card system functions flawlessly moving forward. Please reach us out at help@prezzee.com so we can assist you further and check what went wrong. Best wishes, Team Prezzee.

Declined credit cards

My credit is outstanding and I am never declined. I tried for 30 minutes to use an American Express as well as a visa and it would not work. There is definitely something wrong with your site and I always have problems. Why don’t you fix it

So dissatisfied. Mixx a joke

9 months ago

Response from developer

Hi, there - we're sorry to hear you've had some challenges using Prezzee. If you reached out with your query, could you please provide the Ticket Number so we can address it for you? If you'd be able to share some details with us we will get in touch and hopefully resolve your issues. Many thanks. Team Prezzee

Very nice

I just started using this app. I like it very much Instead of having my e-gift cards all in my folders. I can have them all in one place and use them as I need them. Definitely would recommend to friends and family

bea9800

10 months ago

Response from developer

Hi, thank you for your feedback! We are glad that you are satisfied with the services we offer. Best wishes, Team Prezzee.

Disappointed

The first time I used Prezzee was great! However the greatness has slid down the totem pole and is now more than halfway on a very slippery slide.
The last time I was sending a gift card & now being the receiver of the gift card my account password is defunct. I ask to send another & it says look in inbox so no it isn’t in inbox nor spam box.
The concept of using Prezzee is great the actual usage is very flawed. So disappointing- especially when I am the receiver.

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ED-Bb

10 months ago

Response from developer

Hi there, We're genuinely sorry to hear about your experience. To assist you better, please share the order number associated with your purchase or ticket number if you have already reached out to us. Please know that we are always here to help, 24/7. You can send your reply to the email address: help@prezzee.com. Best wishes, Team Prezzee.

GREAT APP GREAT COMPANY

found this via clearpay which has always been ok so i thought id try and WOW a really good idea swapping cards if needed brilliant great promos and offer codes ill be using them again defo

veranusjay

10 months ago

Response from developer

Thank you so much for the positive feedback! We're thrilled that you found us through Clearpay and had a great experience with our service. It's fantastic to know that you appreciate the convenience of swapping cards. Our team is here to support you 24/7, contact us anytime.

Very nice

I just started using this app. I like it very much . Instead of having my e-gift cards all in my folders. I can have them all in one place and use them as I need them. Definitely would recommend to friends and family

bea9800

10 months ago

Response from developer

Hi, thank you for your feedback! We are glad that you are satisfied with the services we offer. Best wishes, Team Prezzee.

Scam alert horrible customer service

Worst customer care! Purchased two different gift cards. First one doesn’t allow me to swap out like supposed to from any of the many options except one. Second gift card I purchased to use immediately for a trip I was going on. Couldn’t even access it or the site to use it. Couldn’t get any help that day and didn’t get a response till a day later after I didn’t need that card anymore. Asked if I could swap it they were insensitive, rude, and felt like I was speaking to a robot. I feel scammed. Be very careful using this app because what you get you can’t swap like it says and you can’t get help for days.

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Card scammers

10 months ago

Response from developer

Hi - we are sorry for the experience. We would like to help you on your concern. We can't locate your ticket as we can't see your name in here. Please reach us at help@prezzee.com so we can provide assistance.

Can’t use the card

Buyer beware. Never do business with a company that doesn’t stand behind their business. I bought a gift card for Royal Caribbean not knowing it was only good for the reservation. I wanted to use it on the ship while cruising. Not an option and now this crap company won’t swap it for another gift card. Don’t do business with either company.

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Behind Android version