Terrible service
Response from developer
Hi there, We're genuinely sorry to hear about your experience. To assist you better, please share the order number associated with your purchase or ticket number if you have already reached out to us. Please know that we are always here to help, 24/7. You can send your reply to the email address: help@prezzee.com. Best wishes, Team Prezzee.
Be Cautious and Aware if Cancelling Transactions
Response from developer
Hi there - we're sorry to hear you've had some challenges using Prezzee. If you reached out with your query, could you please provide the Ticket Number so we can address it for you? If you'd be able to share some details with us we will get in touch and hopefully resolve your issues. Many thanks. Team Prezzee.
Offering Stores & Products Then Taking Them Away
Come on Prezzee, we need consistency with products and stores!!!!!
If you are going to take away something, at least have a similar product from the same category listed and available at all times.
Response from developer
Hello there, Thank you for reaching out, and we sincerely apologize for any inconvenience you've experienced. Your feedback is important to us, and we want to address your concerns. We understand the frustration caused by the temporary removal of certain brands from our platform. Our decision to turn off certain brands is driven by the ongoing issues with the respective merchants that affect the functionality of their gift cards. We aim to avoid any large impact on our users and ensure a seamless experience. Regarding the Bitcard, we're currently facing an ongoing issue and are actively working with the brand to resolve it. We appreciate your patience as we strive to bring the Bitcard back onto the platform as soon as possible. We hear your concerns about consistency with products and stores, and we want to assure you that we're continuously working to improve our offerings. Your feedback is valuable, and it helps us enhance our services to better meet your needs. If you have any specific requests or if there's anything else we can assist you with, please feel free to reach out to help@prezzee.com. We appreciate your understanding and look forward to serving you better in the future.
Crap App
Response from developer
Hi Benny - we're sorry to hear you've had some challenges using Prezzee. If you reached out with your query, could you please provide the Ticket Number so we can address it for you? If you'd be able to share some details with us we will get in touch and hopefully resolve your issues. Many thanks. Team Prezzee
Clunky
Perfect Gift
Response from developer
Hi, we are glad that you are satisfied with our service. Thank you so much for your feedback. Best wishes, Team Prezzee.
Barcode Too Small
Overall painful, as it takes ages to make the payment using a Prezzee -- around 3 minutes versus it should be maybe just a few seconds. It's very awkward and makes using Prezzee undesirable. The previous time I used a Prezzee it took even longer because they had to call a supervisor to explain why the small barcode won't work. This is not really an experience that I want to repeat or give to anyone else.
Response from developer
HI Fred, We appreciate your feedback, we will look into this so we can provide much better experience. Thank you
👋🏻🥹
Response from developer
Hi there, Thank you for bringing this to our attention. So we can learn more about your experience, and assist you, we would appreciate connecting with you. If you would like to send us your contact details here, we can contact you at a time that suits you. We hope you will be open to connecting with us. If not, please contact us at any time at help@prezzee.com. Our Customer Care team is available 24/7. Best wishes, Team Prezzee.
Free “Gift” cards??? and never receiving Gift cards that I never receive.
Somehow that just does not seem right.
Sure I’m happy to pay the full $100 for the gift card, even when the merchant advertised it as a free gift for new members.
But I’m not particularly being charged $50 for an item that I never received…
Response from developer
Hi Peter - we apologize for the inconvenience. We would like to discuss your concern and provide assistance. Please reach us at help@prezzee.com Thank you
Poor
Looking forward to using up my balance and deleting for good. If receive another voucher for Prezzee I won’t be redeeming.
Response from developer
Hi there, we are sorry to hear you had difficulties redeeming your gift card. If you haven't already, please send an email to help@prezzee.com with the order number or the eGift link so we can further assist you from there and make sure you have the smooth experience we wish all customers to have with our eGift cards. We look forward to hearing from you, Team Prezzee.
