👋🏻🥹
Response from developer
Hi there, Thank you for bringing this to our attention. So we can learn more about your experience, and assist you, we would appreciate connecting with you. If you would like to send us your contact details here, we can contact you at a time that suits you. We hope you will be open to connecting with us. If not, please contact us at any time at help@prezzee.com. Our Customer Care team is available 24/7. Best wishes, Team Prezzee.
Free “Gift” cards??? and never receiving Gift cards that I never receive.
Somehow that just does not seem right.
Sure I’m happy to pay the full $100 for the gift card, even when the merchant advertised it as a free gift for new members.
But I’m not particularly being charged $50 for an item that I never received…
Response from developer
Hi Peter - we apologize for the inconvenience. We would like to discuss your concern and provide assistance. Please reach us at help@prezzee.com Thank you
Poor
Looking forward to using up my balance and deleting for good. If receive another voucher for Prezzee I won’t be redeeming.
Response from developer
Hi there, we are sorry to hear you had difficulties redeeming your gift card. If you haven't already, please send an email to help@prezzee.com with the order number or the eGift link so we can further assist you from there and make sure you have the smooth experience we wish all customers to have with our eGift cards. We look forward to hearing from you, Team Prezzee.
Painful to use
Response from developer
Hi Su, Thank you for bringing this to our attention. We genuinely appreciate your feedback and want to ensure we address your concerns to improve your experience. To learn more about your experience and provide personalized assistance, we'd love to connect with you. If you're comfortable, please share your contact details here, and we'll reach out at a time that suits you best. Your insights are crucial to us, and we value the opportunity to make things right. If you prefer not to share your details here, you can always reach us at help@prezzee.com. Our dedicated Customer Care team is available 24/7 to assist you. Best wishes, Team Prezzee
Easy and convenient.
Gift Card On Prezzee
So, anyone planning to download, please be aware of this issue or use it as soon as possible. I'm deleting the app and have advised all my friends to stop using Prezzee. Additionally, I've requested them not to send me a Prezzee gift card in the future.
Response from developer
Hi, thank you for bringing this to our attention and we would love to take a look at the issue so we can resolve this for you. Please reach out to our customer support team at help@prezzee.com.au.
Rubbish
Response from developer
We are sorry to know that you had an issue with our 2FA code. We would like to know more about it and resolve it for you. Please reach out to us at help@prezzee.com. Kind Regards, Team Prezzee.
Worked perfectly fine at Target via Afterpay
Response from developer
Thank you for the review! We are pleased that you enjoyed the app and our online shopping platform. If you need any help, we are 24/7, let us know! Best wishes, Team Prezzee
Not reliable Service : Sometime it works other time
It is so funny that these guys are in selling gift card business and you can’t buy when there is a gifting occasion. Don’t rely on this app for you have limited options.
I am technology person and somehow I know that the network API is nothing to do with Security, perhaps they hide all failures as security issue.
See the response sent by them
“
Thank you for contacting Prezzee.
Unfortunately your order was unsuccessful due to our online payment security monitoring. The payment for your order was not processed and you have not been charged.
We take fraud prevention seriously at Prezzee, and sometimes good customers get caught up in these measures.
You're welcome to create a new order and try again, however we cannot guarantee a successful outcome for your subsequent order.
We apologise for any inconvenience this has caused.
If you have any questions or require more information, please contact us by replying to this email.
“
After this response I tried 3 times , different days, still not working . Guys, fix your bugs and make your bug worth time of a customer.
Response from developer
Hello there, Thank you for providing us with your feedback, and we sincerely apologize for any inconvenience this may have caused. To assist you further, could you please share the reference number associated with your feedback? This will allow us to investigate the matter thoroughly. Your feedback is important to us, and we are committed to resolving this issue to your satisfaction. Thank you for giving us the opportunity to address your concerns. Looking forward to your reply.
Best App for Gift Cards
Response from developer
Hi Cindy, thanks for choosing Prezzee. We love to hear from our customers and are delighted you love our Prezzee app and you find us so easy to use. Best wishes, Team Prezzee.
