Leave a Review Givingli
This app is amazing!!!
I know you might be scrolling through these reviews and second-guessing whether to install it or not but let me tell you.. THIS APP IS AMAZING!! The fact that they have a 2-week free trial so you can test it if you want premium and most apps like these only give you 3 days!! The cards are nice and very relatable and so is the customer service!! It's the fact I don't have to call anyone for my concerns! I can promise you I'm not a bot writing this for the company you should get this app. A bonus is if you forget your friend's birthday and you already made the card, it sends it for you!! You should get this app it's the best app ever!!Show lessAlieseya
There should be a change to the disclaimer about processing times
I'm writing this review well out of the time frame specified within the app. I had no issue with my recipient receiving the Givingli cash. (Which should be noted, is simply a means to purchase another gift card- not a Visa gift card itself.) But my recipient has been waiting over 5 days! 120 hours which is 96 hours AFTER the initial 24 hour period. It's misleading and disheartening. I wish I didn't utilize the platform, especially with $300+ sitting in limbo. This is not a great representation of your product or integrity. There's no reason this should take this long and there's no reason why within those 5 days I should have less than 2 replies from support with no solution. Extremely disappointed in my experience and at present, I can't recommend this application.Show lessCherubbie
Developer Response
Hi there, we are so sorry to hear about your experience. We strive to ensure all our gifts are processed in 24 hrs. Please contact our support at help@givingli.com and we will work together to come up with a solution to set this right!It Could Be Better If…..
I love the concept because I always forget to shop until last minute. However, here are the things for the developers to address;
1) send the recipient a TEXT MESSAGE that they have a gift from ________. Some of my recipients are not too “tech/phone/email” savvy and didn’t even know they received the gift until I mentioned it to them a few weeks later. Two gifts that I sent in 2022 still haven’t been opened!!
2) It would be best if they could get that text and a link to their gift (although you would have to put some type of safeguards in there so that they don’t think it’s a scam)
3) I would work a little more on the ease of finding info in our profiles to see not just WHO we sent to, but WHAT the gift was, WHAT TIME it’s scheduled for , or if it was sent already and WHAT TIME AND DAY did the recipients open it.
I guess what I’m saying is that the follow up on each gift needs a bit of work.
Also, you need to put SOMEWHERE in the app, a CONTACT email for help and support. I looked everywhere and couldn’t find it, which is why I’m actually writing a review.Show lessPolerbear5
Developer Response
Hi there! Thanks so much for your feedback, I'm sending this over to our team. We truly appreciate you taking the time to share your experiences and ideas to make Givingli better! Our support can be found on our website, as well as in the app under settings, we are happy to support you with any gift issues there! ☺️