Philips Sonicare User Reviews

Philips Sonicare

Philips Consumer Lifestyle, B.V.

Lifestyle

Health & Fitness

Reviews Summary

Positive highlights

🔍

This app hasTracks brushing technique and time per area

🔍

This app hasIndicates areas that need reinforcement

🧠

This app hasProvides guidance and feedback to improve brushing

🧠

This app hasEncourages consistent oral hygiene routine

🧹

This app hasLeaves teeth feeling cleaner than before

🧳

This app hasSleek and compact charging case for travel

Negative highlights

🔒

This app hasRequires permission to use personal data for marketing

🔍

This app hasInaccurate in tracking where brushing is occurring

🔍

This app hasDoesn't track flossing, mouthwash, and tongue brushing

🔍

This app hasInconsistent in recording brushing sessions

🔍

This app hasDifficulty in updating brush head information

🔍

This app hasFrequent app crashes and connectivity issues

🔍

This app hasLack of customization options and user control

🕰️

This app hasDoesn't allow pausing or extending brushing time

Top reviews

Most RecentHighest RatedLowest Rated

Pretty good

I love this app, but I wish I didn’t have to sync my toothbrush every time I opened the app. It would be great if it would let you edit your brushing routines too.

Drawtodo

22 days ago

Response from developer

Thank you for letting us know about your experience with the app; we appreciate the feedback. If you have any additional questions, please contact us on our website.

Logging me out loses all my data and make the app worse than useless

If you app is going to randomly log me out because I dared to use my tooth brush once without having the app open it is just infuriating and make me realise what a bad idea it is to trust you with this data. With reliable record keeping this app is pointless.

MarcusAboss

2 months ago

Response from developer

Hi there, we're sorry to hear that you were logged out of the Sonicare app. We advise you to log back in if you haven't already and we will make sure to take note of your feedback. If you face any other issues or if you have any questions, please contact us on our website. We'll be happy to help!

Bluetooth issue

Doesn’t work anymore with a discontinued model

Needingair

2 months ago

Response from developer

Thanks for reporting that you are having an issue connecting your toothbrush handle to the app. To help resolve this, please contact us on our website or on Facebook (@Philips) or Twitter (@PhilipsCare). Please have your HX number (located at the bottom of the toothbrush handle) and your phone model available.

Poor customer service

My toothbrush stopped connecting to the app, agents were not helpful. The connection issue was not resolved and the agent disconnected. I spent more time giving my product information/model number than I did getting help.

Ellusive

2 months ago

Response from developer

Hi, thank you for sharing your experience. We’re sorry to hear that you’ve been having connectivity issues. We’d recommend reinstalling the app, and trying to reconnect it. Should this not help, please feel free to reach out to us on Facebook (@Philips) or X (@PhilipsCare), for further assistance.

Sonicare warranty

I love this toothbrush, too bad they don’t last a year though. The part you put the toothbrush on all the sudden becomes loose. The toothbrush is no good when this happens. It is my 3rd in a row diamond clean. It is a good thing for the London drugs warranty, otherwise that 300 dollars I spend on the toothbrush would be a waste.

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Supraguy1!

2 months ago

Response from developer

Thank you for letting us know about your experience with your Sonicare; we appreciate the feedback. If you have any additional questions, please contact us on our website.

What About the Watch?

This app seems pretty straightforward and it was easy to connect my brush. But where is the AppleWatch integration. There is no way I’m going to have my phone with me every time I brush my teeth.

Billyinot

2 months ago

Response from developer

Thank you for letting us know about your experience with the app; we appreciate the feedback. If you have any additional questions, please contact us on our website.

Update: Loses connectivity regularly - FIXED

Original review: My toothbrush loses Bluetooth connectivity regularly which is quite annoying as it was one of the cool features that printed me to get this model. I have no idea why it is so challenged when Bluetooth connectivity has become akin to a table stakes feature on every device with a chip and a plug. There has to be an update that will stabilize this other than asking me to forget and re pair my toothbrush every time this happens. UPDATE: Tech support responded to my original review above. They suggested deleting and reloading the app. Skeptically I did this and it appears to have worked. I’ve been waiting on this update for some time to pass thinking this may be a short term fix leading to cycles of delete-reinstall-delete-reinstall but this didn’t happen. It’s been stable and connecting since I did this. Hopefully not jinxing it with this review update but wanted to share for people having similar issue. Uninstall completely and redownload.

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Traingamer

3 months ago

Response from developer

Hi, thank you for taking the time to share your experience with us. We're sorry to hear about the connectivity issues you've been having. Have you tried reinstalling the app? This should usually resolve it, but should it not; please feel free to reach out to us on Facebook (@Philips) or X (@PhilipsCare), and we'll get back to you as soon as possible.

Improve app

Very limited, need to add toung cleaning

Nicknames123456789abc

4 months ago

Response from developer

Hello, thanks for sharing your feedback. It's unfortunate to hear that you're unhappy with the app - we will make sure to take note of your comments. If you have any questions or if you face any issues with the app, please contact us on our website. We'll be happy to help.

Great when it works, but it never works

I’ve been using this for a while now it’s always been buggy, but I was always hoping that it would improve with updates overtime which it hasn’t. I’m only continue to use it because I paid so much for a device that uses this application but honestly, it doesn’t work very disappointed.

Jumbotron99

4 months ago

Response from developer

Hi, thanks for taking the time to share your feedback with us. We're sorry to hear that you haven't been satisfied with is. We appreciate your feedback, and if there's anything that we can assist you with, please reach out to us on Facebook (@Philips) or X (@PhilipsCare), and we will have a look into it with you.

Love it

Love this tooth brush I love how much more clean my teeth are and how much more my gums are healthier now that I’ve been using this tooth brush and different brush heads for it. I can’t recommend this tooth brush enough it’s highly worth the purchase and worth the cost.

Betty feltersnatch

5 months ago

Response from developer

Hi Betty, thanks for taking the time to share your positive experience with us! That's great to hear. We recommend downloading the Sonicare app if you haven't already, to enhance your brushing experience even more. If you have any questions or concerns, please feel free to let us know.