App has been crashing the past 3 weeks, now its down
Nothing but issues with this app! it takes forever to login , transfers sometimes don’t go through . since the last change to the app It has been nothing but a constant pain. What a waste of time. not to mention this credit unions debit card chips break all the time and they still haven’t figured out how to go to contactless cards like everyone else !ChloeCurie
New version is better
The updated app is much more elegant and responsive than the previous version. Yes, there are additional steps to get your account going, but those are security measures put in place to protect your account. Everything seems to be working fine, and it’s just as good as other banking apps.Melodoozy
Can I trust this app?
I have been using this app for years. Today it asked me to update my password. Ok like all apps they have me to create another password with special characters and it can’t contain my aunt’s second pets name etc. No, not at all. I had to provide social security number and date of birth. I have never been impressed by the online security of any US bank, but this is the worst I’ve seen in regards to exposing my privacy.
I still give three stars. The app is quite ok. I just don’t understand why I need to provide so much personal information.RWGskier
App is trash
They updated the app and it’s impossible for me to log in. They want so much personal information and the way it has to be input is so specific but with little guidance. So ridiculous. I am done with this credit union. They’re trash.mplares
Ruined a perfectly good app
So some knucklehead decided to revamp the app… used to work perfectly fine, but not now. Mobile isn’t the same as iPad, and desktop/web version is even worse.SeattleCitizen
Zelle on the PremierOne app isn’t great
I open the PremierOne app and go to transfer money using Zelle. It opens and I leave the app to check my texts, for example, to make sure how much I want to send. When I open up the PremierOne app again, Zelle says “user locked” and I have to restart any progress I had on Zelle again.
If the functionality can’t be improved, please allow us to use Zelle through their app. Their app says that we can’t use theirs because we can “use” Zelle through our bank app.christineb16
Not the prettiest but works
Not the prettiest but it’s easy to transfer set up Zelle and reoccurring payments. It’s not my main bank but the app works really well the only thing I can’t figure out is why the Credit score notifications never disappear from the bottom of the app. I mark them all as read but I always have 3 notifications waiting.Cheese fondu
Update All PremierOneCU apps please!
Hello!
Considering this is a bank app I would think you would have more updates to work out the kinks and to have better security. I logged into my account to download the Card Companion app that is advertised on your site and no sooner than I logged in the app crashes and closes out, 3 times. The app also says the last update was 1 year ago and before that 2 years. So with that being said how else am I going to control my cards and have the ability to turn them off and on at any time? If the credit union is closed and this Card Companion app is not working, what is the next safest option to secure your money?
Please advise and thank you in advance!1974shug
App and Website Connection Issues
Slowest app on the planet. Website is just as bad. Not the credit union’s fault but developers’. It takes forever to load app and login only for it to tell you your login credentials are incorrect even if they’re right. Use the same credentials on their website and it works. Both app and website are RIDICULOUSLY slow to load and doing a simple transfer is easy but takes forever because of how slow it is.KatzMD
Worst app for banking
Constant crashes and resets, learn to hire somebody who can properly set up your appsRicky Bobby's
