Freshsales User Reviews

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Top reviews

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Very easy to use

I recently had the opportunity to use FreshSales, and I must say, it's one of the most user-friendly CRMs I've encountered. From the intuitive interface to the seamless integration with other tools, FreshSales truly simplifies customer relationship management.

raccomandino

6 months ago

No quick options to turn off notifications

Harmsup_lou

8 months ago

Most features don’t work. Waste of time.

This app is not user-friendly. Can’t delete emails. I can’t even actually find my email on my phone app. It’s not easy to navigate and a lot of the functionality is not there. I’m really not sure how this app can be useful for this platform.

Apeybloom1

a year ago

not very compatible

unable to add multiple phone numbers in the phone icon. Unable to select all and delete all tasks at once. Must go through one at a time and sometimes there are hundreds. This is ridiculous.

cat93520

2 years ago

Response from developer

Hi, We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at crm-support@freshworks.com so we can look into this for you. Thank you.

Not good

Microsoft programs are not good. Not impressed with fresh sales. Anything else would be better. Sales Force is much better

cms729

2 years ago

Response from developer

Hi, We sincerely apologize for the troubles you've had with the app. Please write to crm-support@freshworks.com with the exact issue along with screenshots so we can look into this. Thank you.

not very compatible

unable to add multiple phone numbers in the phone icon. Unable to select all and delete all tasks at once. Must go through one at a time and sometimes there are hundreds. This is ridiculous.

cat93520

2 years ago

FreshSales - Good - But issues with Reporting

Web based UI and App work well. Easy to configure with support of docs and chat. Biggest downside I’m experiencing is with the Reporting through the Analytics capabilities. Bottom line - there is an issue with the accuracy of report graphs and underlying tables. I’ve had multiple instances where totals are incorrect and groupings for bar charts simply ignore the content of the Group By field and will group as “- -“ or (no data) in the field. I have to open a support ticket.

Each time the first “go to” reply to a support request for this issue is “Please wait 45 minutes after updating a record to run the report as it takes time for the data to sync with Analytics.” I then have to explain that it has been days, weeks, or months since the records in question were updated and the data is still wrong. They will then open a ticket and a few days later that report will be correct with the explanation that they did “something” on the “backend”. I never get input on the root cause - just that it’s fixed…until it’s not.

Very frustrating that I can’t count on the accuracy of reports - that’s kind of the point of Sales Management via a CRM.

This smacks of a serious infrastructure implementation issue that needs to be addressed.

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ChrisD-Canton

2 years ago

Response from developer

Hi ChrisD-Canton. Sorry for the inconvenience and thanks for reaching out. Can you please write an email to crm-support@freshworks.com? We will connect and address your concerns leading to a satisfactory resolution.

Bad

Not made for our type of sales

SickofGovt

3 years ago

Response from developer

Hi, sorry for the inconvenience caused. Please write to us at crm-support@freshworks.com with your exact requirement so that we can check this.

It often crashes

Deleted couple of times and reinstalled. Still problem persists. Frustrating

Bornfree17

3 years ago

Calls don’t always work.

We pair this with Freshcaller. I like the idea of things, especially when needing to work “on the go” and from my cellphone. When I make calls through the app, a lot of times people say they can’t hear me and get frustrated and hang up.

JC-123

4 years ago

Response from developer

Hi JC-123. Sorry for the inconvenience and thanks for reaching out. Can you please write an email to crm-support@freshworks.com describing the issues you're facing? We will connect and address your concerns leading to a satisfactory resolution.