Freshsales User Reviews

Freshsales

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Business

Productivity

Top reviews

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Impossible to use

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Mojorisin1973

4 years ago

Easy to use, easy to customize

Was looking for a strong alternative to Salesforce and found it within Freshworks. It is easy use, easy to customize, and it doesn’t break the bank. They’ve done a great job to make it robust, but in a way that doesn’t require me to have an advanced certificate to administer. Highly recommend for anyone looking for the new generation of CRM.

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Swails

4 years ago

Response from developer

Hi Swails, we are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@freshsales.io! Have a wonderful day!

Push notifications for SMS

It’s critically important to be able to receive a push notification when an SMS message is received. Otherwise, we can’t be responsive.

McGamer Man

4 years ago

Response from developer

Hi McGamer Man. Push notification for SMS is under development and will be available in future releases.

Horrible Experience with people that don’t care

This company is horrible. They lied to us to get us to switch and then we pay 400.00 to get started only to find out that it doesn’t do what we need it to. We paid for 5 users and we had 1 user building it out for 6 days and hit a dead end and we spent weeks trying to get them to refund us and they never would. We never entered 1 contact in the software. We never integrated it with anything. We never gave our team members the logins. We only just begun to setup. As far as we are concerned these guys are thieves and they don’t deserve to get an positive reviews. We will never recommend them to anyone. We will emphatically discourage anyone we meet to never deal with these people. We build our companies around doing the right thing. And these people do not have that same type of moral compass.

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Craig817

4 years ago

Crashes on iPhone 8

Just started crashing on iPhone 8. I open the app and it crashes immediately.

Guarapiranga

4 years ago

Response from developer

Hi Guarapiranga. Sorry about the inconvenience. If you are using the 3.1 version of the app, try updating to the latest version. In case the issue still persists, kindly send a note to support@freshsales.io.

It’s improving

I find this app to be handy for referencing data while on appointments and also entering some data immediately after appointments.

@FreshWorks - PLEASE allow me to change the alert tone on my iPhone rather than using the default iPhone alert tone. Or, add a number of alert tone options in your app and let us pick from that. Thanks!

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JB-M5

5 years ago

Can’t even log in

The keyboard doesn’t even let you switch to portrait mode. Can’t access 75% of the keyboard. Trying to click on to use Google account, and the button doesn’t even work.

Mobile app is useless.

revieweratomik

5 years ago

Response from developer

Hi Revieweratomik, sorry for the inconvenience. Please write to us at support@freshsales.io with the details.

Need business card reader

First off leads should actually be contacts and contacts should be named leads.... so crazy that it’s that way.
When will Freshsales add the business card reader .. it’s a must in the sales world so crazy that this still hasn’t been updated to have that feature.

Luvonlycie

5 years ago

Response from developer

Hi Luvonlycie, please try the rename modules feature for your issue.

So many bugs!!

I purchased this software because I was able to utilize it on my computer and through this app on my phone.

Unfortunately, the app is sooo glitchy!! I’ve given it a few weeks, because we all know new software is always touch and go, but the fact that I can’t scroll down to finish reading an email without the email jumping up and down is ridiculous. I just wanna read my emails!! Please!!

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LVA KID 2011

5 years ago

Response from developer

Hi LVA KID 2011, In our latest update (Version 2.6), we've fixed the email jumping bug, and we've made a few other enhancements too. Can you give the app another shot?