Leave a Review Autel Robotics Starlink
NEVER GOING TO BUY ANYTHING FROM THEM AGAIN
My autel drone got dead battery, and can’t buy anymore because they stop making them, a 700 dlls paperweight, and no support from autel….Condrack
Incredibly Disappointed with Autel on this one
The app is unusable on iOS 13 (most likely beyond) Autels customer support is a major reason why I purchased the drone to begin with. However, as the drone is discontinued autel has given up with supporting the x-star. If by chance you are reading this autel, I understand that updating this app will not bring any profit but since you have shown me that you do not support discontinued models, my next drone will be a DJIShow lessoschnippering
My name is Tony
I’ve had this thing for three weeks now haven’t flown it yet but I love it and I haven’t even flew it yet.I’ve been watching videos and studying on it everybody seems to love it but I’m about to fly right now. I will be back with an updateworm843
APP UPDATE ISSUE
I have problem with IOS 13, the camera does not connect and has few bugs that needs to be fixed ASAP otherwise this is going to be bad on Autel CompanyJohnsk220
Availability
Have product tested and pseudo ready before you announce it at CES made same mistake multiple times with you - shame on meajsjsnshsg
Please help your Loyal customers
Will you guys please help us out an fix the app an make it work with newer iOS 13 it’s not right that we spend a lot of money just to not be able to get the full capabilities it offers I know you guys can find the time to if that’s the case have a system that buys your own drones back do to these issues. Please help tho cause I do not want to get rid of your drones at all I love your team an your products can’t wait till the evo 2 is finally shipping please do the right thing autel please. Keep flying stay safeShow lesspicbull724
Updates
If the app reminded you that there was a update I would give it more stars and teach you how to do it if that happens then 5 stars.WhiteSmoke01
Best customer service ever!!!
I had an issue with my drone I called them and hung up before anybody answered thinking it’s just gonna be a waste of time. Within 2 minutes I get a call from them and they assisted me with my issue . Never had such great customer service, for that I’m a loyal customer.dub u D
Please fix for iOS 13
Love video is laggy. I’m receiving one frame per every fix seconds or so. I tested the app on an iPhone running iOS 12 and it’s fine. Please fix!1st to Write
Shoulda gone with DJI.
As MANY other reviewers have noted - the app developers have dropped off the planet.
After updating my iPhone - live view on the app is basically dead. It’s like trying to get a live picture from the Mars rover. I get maybe 1 frame per minute. Tech support seemed to have no idea this was an issue. I smell a rat.
I bought this drone, and now I have a pretty little case full of shiny stuff I can’t use. I guess I need an old iPhone to run the app, because they have CLEARLY not put a roadmap together to update their app.
No doubt I’ll get the typical copy and paste ‘Thanks for your feedback. We have fixed this.’ under this review.Show lessDrew McMichaelson
