So far paying for test drive.
, let's get right into it. Sometimes the app exits itself and you are like I didn't do that. It would be great if there was a field where customers could input an email. Customers change phone numbers like crazy so it's very important to have their emails. Let's talk about deposits when a customer pays you on the app. It takes two business days for your money to deposit then the next thing you know deposit was failed even though the banking account and routing number is the same and correct another after the two days it says deposit was failed so the money returns back to your account so I went ahead and processed the payment for instant bank deposit. Well guess what it went through and the money was in the account that feels like The Cut app charge my customer to 2.75% and then charge me more money to deposit in my account when it should be deposited for free after two days. I just start using this app like a month ago. I would like to use it more but if we have problems, I might have to go to Square. Come on support team. Come on the app Cut let’s do better.
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Response from developer
Thanks you for your review and for being a part of theCut community! We appreciate your feedback! Feel free to reach out to us in app! We'd be happy to provide additional information on our FREE and Paid Instant Deposit as well as our full deposit process as we have some new features available! We'd be happy to explain further!
The best
Service exceptionnel,Chris est super.
Place tres bien recomendé!!
Place tres bien recomendé!!
Poor Communication . Slow glitching
App is decent but very slow & lags behind. I always have to update the app. It glitches then log you out of your account. I have had multiple clients come to their service expecting a “Voucher”for a free service . It Does NOT SHOW ME, ON MY END THAT MY CLIENTS HAVE A VOUCHER ON THEIR SERVICE. It just SHOWS UP AS REGULAR SERVICE WITH SERVICE PRICE THAT IS DUE , BUT MY CLIENTS SHOW A VOUCHER ON THEIR PHONE AND NOT MINES WHICH IS UNACCEPTABLE. I even turned off the option to receive vouchers after accumulating so many haircuts and it still keep giving out free vouchers like What app just hands out vouchers and have people expecting their getting free services. EXTREME POOR COMMUNICATION WITH THE APP CUSTOMER SERVICE.
They are really slow at responding to questions like payment transactions and overall slow to respond they take up to 4-5 business days before you get a respond .
Really need to fix this issue. I might just go back to booksy.
They are really slow at responding to questions like payment transactions and overall slow to respond they take up to 4-5 business days before you get a respond .
Really need to fix this issue. I might just go back to booksy.
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An App that’s finally a “Cut” above the rest!
Began using the “The Cut” App after my longtime barber passed away and I needed to find another professional that I could trust to do the job. My Frat brother recommend I use this app. I did and found another outstanding Professional Barber. There are a couple things the app itself could approve on but the majority of the App’s features are on point and extremely easy to navigate. Love the ability to place old photos of one’s haircut for the professional to see as well as bring in other photos so that the professional is able to determine if that is something they can do before the appointment. All in all, I would give “The Cut” App a 9/10 rating!!
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Response from developer
We're grateful for your support and feedback! Thanks a million for your review. And if you ever have any questions or feedback, please don't hesitate to reach out to us at support@thecut.co. We're always here to help.
Lovely dayysssss
The atmosphere is wonderful it smells great the owners are very pleasant and respectful. I love that we can also have great conversations on various topics. It feels like I’m walking into a family home and getting my hair retwisted I love it that’s why I keep going back!
They are very professional they make you clean your hands when you enter check your temp put on a mask for everyone’s safety.
Very prompt when you enter there’s always oils burning off some sort for a nice aroma. Listen just book with them see for yourself Okay! They are for actual caring and maintenance of your hair not just getting your money so there’s love in it.
Listen Hoodchef and Chef Val supports and stands by A Prepared Place Natural Haircare and Wellness Studio
They are very professional they make you clean your hands when you enter check your temp put on a mask for everyone’s safety.
Very prompt when you enter there’s always oils burning off some sort for a nice aroma. Listen just book with them see for yourself Okay! They are for actual caring and maintenance of your hair not just getting your money so there’s love in it.
Listen Hoodchef and Chef Val supports and stands by A Prepared Place Natural Haircare and Wellness Studio
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I feel as if the app is getting outdated
I’ve been using the cut app for a while now… and to be quite honest with you I’m a bit upset with how things have been going…. The app has been out for years so I would figure they would put more thought into the developing side of the app. I also never see any ads marketing towards the clients Themselves… I barely see any ads marketed towards barbers… I’ve been thinking a lot about it and I believe it’s time for me to move on to another booking app as I feel the cut has not improved… there are plenty of things that can be changed and fixed and it’s been years since I’ve had these issues but nothing has changed… I also don’t agree with the way their algorithm works… if you don’t accept mobile pay they put your account to be the last showed.. which I figured it would be different I figured it would be based on the amount of reviews people have.. I’ve also come to find out my account doesn’t really get promoted on their app how it use to and that’s quite upsetting… they need to do a better job with developing their app and promoting this app to clients instead of promoting to the barbers… how are people suppose to use the app to book their appointments when they’re not targeting these people… sure we as barbers do it, but if we’re paying I feel there needs to be more ads so more people can use it! Also make two separate apps Like other booking apps !
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Response from developer
Thanks so much for the support and for being a part of theCut community! We value all feedback and suggestions. We are constantly working to improve the app for both Barbers and Clients. The Suggested filter does rotate from time to time with barber profiles. Clients can always search using the Distance filter to find barbers closest to them. If you have any other questions or suggestions, please reach out to us at support@thecut.co
Review
Excellent app 👍🏻
Easy to use and never any glitches
5 stars, never had an issue with the app, very user friendly
Clients having trouble downloading the app and booking
I want to give this app 5 stars! I really like the platform. My favorite part is that clients who use TheCut app can search barbers in a specific city or area and I’ve gotten a lot of my clientele from just that! I also like the fact that I can post my work for people to see and judge if they want to come to me or not! That’s dope!
However, too many of clients are having issues with either downloading the app and/or being able to book after downloading it. It freezes and won’t let them book for some reason. Not sure what that’s all about but I’ve lost a couple clients due to that issue so please please PLEASE! FIX IT!
Also, the app glitches really bad when I’m trying to upload photos of cuts. It will only let me scroll so far back into pictures and then a lot of the times the app will crash and kick me out!
However, too many of clients are having issues with either downloading the app and/or being able to book after downloading it. It freezes and won’t let them book for some reason. Not sure what that’s all about but I’ve lost a couple clients due to that issue so please please PLEASE! FIX IT!
Also, the app glitches really bad when I’m trying to upload photos of cuts. It will only let me scroll so far back into pictures and then a lot of the times the app will crash and kick me out!
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Response from developer
Hi, thanks for being a part of theCut community. Can you please reach out to us directly at support@thecut.co so we can look into this issue further for you? Or please advise your clients to reach out to us directly so we can take a look at their accounts!
I love this app but it needs some changes.
I think theCut has got to be one of the best booking tools out there for barbers. I love it. But I will say 2 things could be changed and I believe it would make it much better. First I would like to be able to edit the appointment without deleting it. I notice people book for the wrong time and I can’t edit it. I have to tell them to book again and cancel the first one for them. I want to be able to edit existing appointments for my clients. Also when I’m on the calendar looking at a specific day and I want to add an appointment for that day, I think when you tap the “+” symbol and tap add appointment it should already be trying to set one for the day you were looking at. I have booked so many appointments for today or the day it is when I’m doing it when I meant to book for the next day or following week. I’m used to booksy working this way with the appointment edits and the day you’re looking at is the day you automatically are booking by default. I think theCut needs to change this because it just makes sense and I know would be greatly appreciated. But overall it’s a great app.
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