Leave a Review theCut
So far paying for test drive.
, let's get right into it. Sometimes the app exits itself and you are like I didn't do that. It would be great if there was a field where customers could input an email. Customers change phone numbers like crazy so it's very important to have their emails. Let's talk about deposits when a customer pays you on the app. It takes two business days for your money to deposit then the next thing you know deposit was failed even though the banking account and routing number is the same and correct another after the two days it says deposit was failed so the money returns back to your account so I went ahead and processed the payment for instant bank deposit. Well guess what it went through and the money was in the account that feels like The Cut app charge my customer to 2.75% and then charge me more money to deposit in my account when it should be deposited for free after two days. I just start using this app like a month ago. I would like to use it more but if we have problems, I might have to go to Square. Come on support team. Come on the app Cut let’s do better.Show lessDru the Barber
Developer Response
Thanks you for your review and for being a part of theCut community! We appreciate your feedback! Feel free to reach out to us in app! We'd be happy to provide additional information on our FREE and Paid Instant Deposit as well as our full deposit process as we have some new features available! We'd be happy to explain further!Poor Communication . Slow glitching
App is decent but very slow & lags behind. I always have to update the app. It glitches then log you out of your account. I have had multiple clients come to their service expecting a “Voucher”for a free service . It Does NOT SHOW ME, ON MY END THAT MY CLIENTS HAVE A VOUCHER ON THEIR SERVICE. It just SHOWS UP AS REGULAR SERVICE WITH SERVICE PRICE THAT IS DUE , BUT MY CLIENTS SHOW A VOUCHER ON THEIR PHONE AND NOT MINES WHICH IS UNACCEPTABLE. I even turned off the option to receive vouchers after accumulating so many haircuts and it still keep giving out free vouchers like What app just hands out vouchers and have people expecting their getting free services. EXTREME POOR COMMUNICATION WITH THE APP CUSTOMER SERVICE.
They are really slow at responding to questions like payment transactions and overall slow to respond they take up to 4-5 business days before you get a respond .
Really need to fix this issue. I might just go back to booksy.Show lessTKdaBarber
An App that’s finally a “Cut” above the rest!
Began using the “The Cut” App after my longtime barber passed away and I needed to find another professional that I could trust to do the job. My Frat brother recommend I use this app. I did and found another outstanding Professional Barber. There are a couple things the app itself could approve on but the majority of the App’s features are on point and extremely easy to navigate. Love the ability to place old photos of one’s haircut for the professional to see as well as bring in other photos so that the professional is able to determine if that is something they can do before the appointment. All in all, I would give “The Cut” App a 9/10 rating!!Show lessLordbyran
Developer Response
We're grateful for your support and feedback! Thanks a million for your review. And if you ever have any questions or feedback, please don't hesitate to reach out to us at support@thecut.co. We're always here to help.