Everything I’ve been wanting for years
So cool that they made an actually useful app.
I’m talking buying tickets right from the schedule, knowing which train is “nearby” / you’re probably on, live tracking your train and still being able to see ETAs after train has departed (used to be such a rigmarole). Relatively recent updates just make this app so much more than a digital ticket holder.
Seriously shoutout to the developers and MTA for making this a really stellar / usable app. Thanks.
I’m talking buying tickets right from the schedule, knowing which train is “nearby” / you’re probably on, live tracking your train and still being able to see ETAs after train has departed (used to be such a rigmarole). Relatively recent updates just make this app so much more than a digital ticket holder.
Seriously shoutout to the developers and MTA for making this a really stellar / usable app. Thanks.
Show less
Has to be one of the best commuter apps out there.
Admittedly when I first realized I had to download an app for my daily commute (you can still use paper tickets if you want) I was skeptical at best. So used to buggy budget apps that crash, are slow, poorly thought out etc. It’s honestly amazing. Super reliable, incredibly quick and easy Apple Pay integration for getting all types of tickets including monthly passes. Really accurate tracking of trains and route planning. Hats off to the app creators, I’m not sure I recall ever taking the time to write a review, positive or negative!
Show less
No complaints
The MTA has gone through multiple apps through the years and this is their best one by far. This is the only official MTA app that is actually easy to use, and it makes traveling so much easier and less stressful. I’ve recommended the app to some of my non-transit- and tech-savvy friends and family and everyone has been able to navigate easily and seamlessly. Hopefully we’ll see an app of this quality for the rest of the MTA network soon!
Show less
Trips
When showing NOW, it doesn’t allow you to scroll up to see all available trains without changing to DEPART AT to an earlier time to see the train you are on and the departure and arrival times…I shouldn’t have to click “GO” ahead of time for the trip I am planning to take and have it annoyingly follow the whole trip just to keep track or have to change the Depart Time from NOW to see trips within the last hour. Even right now it is showing only one train ahead of mine and that isn’t even the train I needed it’s the one two before.
Show less
Ileana conductor needs to realise that she is not a drill sergeant
Ileana obnoxious and rude we heard her on the speaker. She then came and beat the door in the bathroom. When I was trying to use the toilet and activate Ticket with her attitude. I just gave her another 20 bucks and told her to get away and then somehow I’m being rude and obnoxious and ridiculously out of touch with the normal customer service that MTA has had for 20 years. I will not be riding this and more. I’ll take an Uber and go into the city she is pathetic as someone who is in Washington DC more than Connecticut. We have a MetroCard that we use. We have actual people who assist us not people with attitudes just because she’s union doesn’t mean she should be speaking to the people the way that she did.
Show less
Serviceable enough, Apple Watch support needed
I am a daily Metro North rider, and regular LIRR rider, so it is great to have everything in one app. That being said, there are a few needed improvements. They could do better with showing faster connections at Grand Central of transfers between systems. Live Alerts is a nice feature, but currently doesn’t function at all for Monthly tickets. Most importantly, they really need to add Apple Watch supports, especially for Monthly Pass holders. It allows easier access for collection to activated tickets, and would let riders who purchased a ticket to have backup access if their phone battery dies.
Show less
Incredible improvement on simplicity and functionality
This feels like a modern app - simple and good features. It’s a dramatic improvement over the multiple apps the MTA has had previously. Searching and buying tickets is easy with a couple clicks (on this should have been simple before). The thing I just noticed and love is showing where you are on route - everything from departure train track to status along route to adjustments in ETA. Way to go MTA.
Show less
Stress smasher
Takes the stress out of arriving at the train station and seeing lines waiting in front of those machines where somnambulists stare helplessly at their screen , their minds shorting out at the simplest of button driven choices, credit cards swiping and failing, forgetting they meant offpeak and starting over, while your train arrives on track 3 and you face a choice of maybe getting the ticket in time or just bailing and paying more for it on the train. Instead imagine a world where you float effortlessly, about 3 inches above ground gently driven by an imaginary summer breeze, and then just moments before boarding, you activate a ticket which flourishes quietly like lover’s gentle whisper.
Show less
Easy
Extremely easy and convenient to use.
Great app, occasional wrong track
Train Time is great for listing departure tracks at Grand Central, but can be inaccurate at stations farther out.
At Southeast, NY, commonly, Grand-Central-bound trains depart from Track 2 and Wassaic-bound depart from Track 1. Fairly often, Metro-North’s operations people reverse these tracks, causing inexperienced Wassaic passengers to get on an electrically-powered train on Track 1 - listed as Wassaic on the Southeast departure screens and on Train Time as Track 1, both of which are wrong.
An experienced commuter like me knows that only Diesel trains can travel north of Southeast.
This is not a software bug. It is an operations error not to update the Southeast screens and Train Time when the tracks are reversed. I commute through Southeast only about once a week, and I have seen non-posted track changes like this occur twice in the same month.
At Southeast, NY, commonly, Grand-Central-bound trains depart from Track 2 and Wassaic-bound depart from Track 1. Fairly often, Metro-North’s operations people reverse these tracks, causing inexperienced Wassaic passengers to get on an electrically-powered train on Track 1 - listed as Wassaic on the Southeast departure screens and on Train Time as Track 1, both of which are wrong.
An experienced commuter like me knows that only Diesel trains can travel north of Southeast.
This is not a software bug. It is an operations error not to update the Southeast screens and Train Time when the tracks are reversed. I commute through Southeast only about once a week, and I have seen non-posted track changes like this occur twice in the same month.
Show less
