MTA TrainTime User Reviews

MTA TrainTime
MTA TrainTime
MTA/New York City Transit

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  • An amazing app… from the government

    Well folks.. I never thought I would see the day that a government agency, the MTA no less, put out a genuinely useful, thoughtful, bug free and intuitive app. I’m honestly shocked every time I open it. Finding trips is easy, buying tickets is easy, it will show you the trains location on the map, and your location on the platform, and the crowding on each car, you get useful and timely notifications about track changes and delays. Really couldn’t ask for more. Whatever team developed this app, please have them do all of your software MTA (specifically the dumpster fire that is MyMTA, woof) 🙏
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  • Does the trick

    Looks a little dated and clunky (doesn’t everything in New York?) but seems to be reliable and hasn’t let me down yet!
  • Surprisingly, a really good app!

    MTA’s apps have been kind of all over the place. One app for train schedules and one for buying tickets. Both looked completely different from each other. It was a bit of a mess. The new combined app is really nice. Train schedules are easy to understand and have a lot of useful info without being confusing. Buying tickets is easy and, I didn’t expect this, so is getting a refund! My one gripe is that you can no longer swipe when you need to show multiple tickets to the conductor. Having to tap those tiny left and right buttons is tricky when you’re facing your phone away from you.
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  • USA app, not ideal for UK

    Offers lots of stations in the USA. If there is a way of localising it to the UK I couldn’t find it. Should not be on UK App Store.
  • Astoundingly well-designed! Is this a transit app?!

    This can’t be a public transport app. It’s too well-designed. It’s like competent programmers were hired who had a wishlist of design ideas that they wanted to implement from using the MNR and LIRR, and then they actually got to implement it. I feel like user feedback may have also been not only sought out in the testing phases, but also *gasp* implemented.

    From matching up potential tickets to the train time all in one place to carriage occupancy estimates to showing you any schedule info you might not need (including for the train you’re on, which many apps seem to forget you might need for your post-train journey!), this app has it all. This is a fine example of excellent UX Design, and I wish I had some improvement suggestions, but nope! Keep up the great work.
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  • Much better than previous versions!

    This app has come a long way since it’s incarnation. The ability to view schedules and buy tickets in the same app is a great upgrade. My other favorite feature is the ability to see which cars are less crowded. It doesn’t always seem to work unfortunately (maybe not all trains have the technology installed yet) but it is useful when trying to figure out what car might have seats.
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  • Great but could be better

    I have not one reason to deter you from using this app. I am a student who visits his family every weekend and find it very useful in planning both spending my money and spending time with my family. Although, that dosent mean this app is perfect. This app could be taken to the next level by allowing a quicker and more accessible way to by the tickets, when activating or purchasing the tickets on the train you rarely are allowed service and the experience is slower.
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  • Good but locked out of certain things

    This app is way better than previous MTA apps. However, I have an old email address associated with my account and there doesn’t seem to be anyway to change the email associated with my account. I’ve hunted online for a fix, but I haven’t found any explanation.
  • The Best Municipal App of All Time

    The MTA proved that you can go in-house without sacrificing quality. This app is a stunner. It boasts an attractive, very intuitive UI and it’s packed with features. Its developers are clearly rail *fans,* not just employees— they load up easter eggs and always anticipate service changes and respond well to interruptions. My favorite feature might be the car capacity monitor— it saved my life during peak COVID. This app makes me look forward to riding the LIRR!
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  • Happy user!

    I’ve been using this app for a couple months and it is so easy to use and it’s always accurate (sometimes even more accurate than the arrival clock on the platform!). I love how I can bookmark/save trips. The Tickets section is really easy to use and it’s great to have all my purchased tickets right there and ready to be activated. My only piece of feedback is that I would be great to get more info on the tickets types and when they expire. It’s probably in a FAQ but if there was a little info icon next to the ticket types to just clarify the terms that would be really helpful. I highly recommend this app!
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