Leave a Review MTA TrainTime
Shockingly great
Traveling with the app now and it has loads of useful features: a minute by minute accurate train delay clock - showing for each station, updating as the train makes up time (or doesn’t), an easy to follow route guide that unbolds the stations you stop at in precise real-time, accurate track locations. And including a wallet, easy to activate your ticket and show to conductors. Truly a magnificent transit app. Well done!Show lessA Kitsune
Device blocked
My device is blocked from purchasing tickets via MTA App.
I submitted a request for refund for $61 for tickets to east Hampton. The train that I was on to east Hampton was canceled - the engine failed and it had to go back to original station. I sent an email asking for you guys to refund this trip as it was canceled. You never answered my email and therefore, never refunded me. I called my bank to cancel this charge. I had to take a $300 dollar Uber from the original train station to east Hampton. MY TRAIN RIDE BACK TO PENN STATION - THE TRAIN’S ENGINE FAILED TOO. How does both trains’ engines fail within 48 hours? please unblock my device ASAP so I can continue to purchase tickets. This is ridiculous.Show lessannoyedmtarider
Love the app, but miss a feature from the old app
I love the app. It has everything I need all in one place, but I wish you could add the old “send notification when” feature. It was useful to not have to open up the app or walk into Penn station to find what track the train was posted on and just being notified on my Apple Watch.
That being said, an Apple Watch app would be cool to see tooShow lessStefanoD410
Shockingly good app
We have been trained to expect bad transit apps. But this one is absolutely fantastic. The tracking information updates very frequently, and it even tells you which cars on the train are most full! The purchase system is really fast, too.S.Menon
Exceptional transit app from MTA
I’m thrilled to say this app does it all! The latest redesign is so functional and easy to use. On a recent LIRR trip the app guided me through an easy transfer at Jamaica, helped me select a car to sit in and was a one stop shop for my ticket. Great job! This is a great use of our tax dollars. Very grateful as it’s not easy to pull off.Show lessPamster12
I’m a new traveler
I’m a new resident for Fleetwood I enjoy the the silence and peace in the early week days to work and coming back home the staff are very helpful when it comes to get the tickets and help others to get to their destiny , the only thing I don’t like is that I see some passengers using big scoters and take almos 3 or 4 seats at same time and they put theis bough legs in the seats like if they where paying for 4 seats is not fear for other travelers as well . Also I see how some people don’t pay for their ticket they hide in the bathroom and come out like 20minutes later avoiding paying .Show lesschacho2728
Developer Response
The feedback form you submitted is specific to the TrainTime app. Would you be able to resubmit your feedback using this other link instead? https://new.mta.info/customer-feedback We apologize for any inconvenience. Thank you, MTA TrainTime TeamTrain Time
The train time app is very efficient and effective. It helps you to do all your train transactions, trip planning and information all at the same time. No more worries of missing the train because you have to buy a ticket. What we need now is to get a discount to use the app and then more riders will use it and make less work for the conductors.Show lessmoneeguru
Please fix the search
So far loving the new app and the fact that the tickets can be showed to the conductors without waiting for them to load is really great. My issue is with the search function for trips - if I say I want to arrive by 7 a.m. the search for the new app gives me a train that arrives after 7 a.m. and then all trains after that. The old app’s search would start with a result that would get you to your destination way before and then show you other options.Show lesslxybar
I HOPE THE LIRR CRUMBLES!
I hate the LIRR with every ounce of my being. If I could go to a wishing well and dump my life’s worth of pennies into it to wish for the fall of the LIRR, I would. It’s an embarrassment of a public transportation system and I’ve lost years of my life from the emotional rollercoasters this service has given me from their sheer incompetence. Worst part is, idk who to get in touch with to vent my frustrations. I just sit there, mad and amazed at how simple stuff like announcing the correct track for the departing train you’re trying to catch can be done wrong. Im a commuter for over 10 years sadly and I loathe this entire system and all the traffic NY brings in general. Maybe the LIRR will get me to go back to school and get a job that I can make a living off of outside of NY. I need to get as far away from all this horrible quality of life as soon as possibleShow lessM1ster J
Developer Response
We apologize for your recent experiences. The feedback form you submitted is specific to the TrainTime app. However, we encourage you to send your LIRR service-related feedback by using the following form: https://contact.mta.info/s/customer-feedback.Happy commuter
The app functions well, very few glitches and has all my commuting information, schedules, tickets in one place. I love the function to add a train time to your calendar (too many apps need this and don’t include it) and purchasing tickets is simple with an option for Apple Pay if you don’t have transit dollars to spend and don’t want to go digging for a credit card when you realize that too late! All in all, makes planning my commute seamless.Show lessErratto
