Wasn’t letting me play!
Will not let me back on after I have deleted it
Ok
Not free
I understand that apps like this cost money to develop, but you need to be more upfront about the subscription charges.
This was initially advertised as a free app.
Response from developer
Thank you for trying out our app during the trial period. We understand your concern about the subscription cost, but we believe that our app provides excellent value for money considering the quality of lessons and features we offer. We strive to provide an affordable and effective way for users to learn and improve their guitar skills. If you have any further feedback or suggestions, please feel free to let us know.
Not bad
Response from developer
Thank you for taking the time to share your thoughts! We're glad to hear that you love our app. We understand that the tuning lesson might not be necessary for you, but we include it for beginners who are still learning. We appreciate your feedback and hope you continue to enjoy using our app!
Needs work
Auto Charged for Subscription
I tried reaching out for refund to explain I did not mean or want to purchase, but have had no luck.
Please provide refund as I have not used since the first few days.
Response from developer
Hi there, Thanks for your review! I'm sorry that you didn't intend to subscribe to our app. Our support team is always happy to help with a refund in that case. Feel free to reach out to them via support@fretello.com.
Frustrating to say the least
Response from developer
Hi Ivan, Thanks a lot for your review. I'm not sure if you have already, but please reach out to our customer support (support@fretello.com) so that we can work on these issues asap. Thanks again for bringing this to our attention and we're very sorry to hear that you weren't satisfied with your Fretello experience when it comes to our listening technology. We're always trying to improve and are grateful for your feedback. Cheers.
Harvest data without being able to try…
It’s probably an okay app but until I can see what I’m giving me details to them for sadly it’s a 1* and a deleted app. Sorry no offence but….
Response from developer
Hi there, Thanks for your review. iOS users like you can actually sign in with Apple using an anonymous alias or decide to not even share an email at all. That aside, the app needs to create an account to store your progress and allow for a great learning experience. If you want to, you can start a free trial and explore the app before committing to anything. If you have any further questions or feedback, feel free to send us an email to support@fretello.com.
This app is incredible
For once an actual guitar teacher app that doesn’t scam you with a membership
Response from developer
Thank you so much for taking the time to leave such a positive review of our guitar teaching app! We're thrilled to hear that you've found it helpful and that you're already seeing progress in your guitar playing. At Fretello, our goal is to provide our users with high-quality guitar lessons without any hidden fees or gimmicks. We're glad that our commitment to transparency and honest pricing is appreciated! If you have any questions or feedback as you continue to use the app, please don't hesitate to reach out to our support team through the "Help" section of the app. We're always here to help and want to ensure that your experience with our app is the best it can be. Thanks again for your review and for choosing Fretello as your guitar teacher app!
