Refresh Screen!!!!
Have 1 complaint it is that the refresh screen does not update anymore on the app for my phone !!!! It did for my old phone but since I have a new phone it won’t work at all. What I liked about that was that you could refresh the screen by pulling down on the screen and it would give you a update on your status while you were using your machine for the day but now it won’t do that at all !!!!! Its annoying because now I have to wait until I get up to actually see my progress,when I stop it and then I can see it on my phone and the machine..So wondering when can you do that update for the app so you can add that process in there also it does come in handy because I can check when I wake up and look at it on the app !!!!! Anyways I know it happen when I got my new phone and downloaded the app again because it doesn’t work now. So please bring that back on the app it’s very helpful !!!!! Thanks and I would appreciate that and I know I’m not the only one with this issue !!!!
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Poor app
Smiley face on the machine but the app says bad leaks ,and the dashboard score is pointless , times where the same use and same leak score but dashboard is different . And when the dashboard is over a certain score ,get the well done and you will see an improvement in your health ,when it’s below an admonition keep going . I sleep better when I don’t use this machine and I am trying to be sensible about my dealings with this app but a constant opposition to a good night sleep
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Response from developer
Thanks for reaching out about your data. This situation can happen whenever there is a delay in data appearance. When you remove your mask to use the washroom or for some other reason, these can be recorded as separate sessions which are also uploaded separately. If the connection is slow or interrupted, one “session” may appear in myAir before the other(s) and so you may see only partial data until the upload is complete. Your full report will show use and therapy data for each 24 hour period. If you don't see your full night of data display in myAir after more than 24 hours, please contact us directly via myairsupport@resmed.com and our technicians would be glad to help you.
Confused again
I have noticed over the past two or three months that my scores have been very crazy. I look every morning to see how many hours I’ve slept, etc. I have noticed that I have mean red faces on the mask seal area. When I look at the history, I’m seeing that my numbers are way out of range. So, as I’ve said for the past two or three months I have really been paying attention to my mask seal. Nothing that I do at home improves my mask seal at all. Now mind you, I am not having any leakage in my mask at all during the night. So why am I having these crazy numbers that I’m receiving in my mask seal that tells me to adjust, adjust, adjust? Finally, I consulted my doctor’s office. My doctor looked at me in amazement that I was telling him about my awful readings through this application. He immediately printed out a copy of his report that was pulled from my ResMed AirSense 10 Respond that I’ve had since August 2024, and showed me that I was not having any issues with my mask seal at all! So, my question to you is, are you experiencing an issue with you app with other users like I’m experiencing? I would love to hear from someone about this issue. Thank you.
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