Horrid
I will never, ever use this app. Government websites are easily the worst sites I’ve ever seen, with very little effort put in to ensure the websites and links work correctly, even the grammar is off sometimes. It’s not comforting to put your faith in a system that just can’t get right, even at the most basic levels. This app is no different. The VA has definitely upped their game with doctors and nurses, but have done nothing to improve their websites, let alone this horrible, useless app. I have not been able to get this to work correctly and have missed quite a few appointments because of it. I know demand face-to-face appointments with ALL my doctors. You’d think that if this was the preferred way to deal with patients, they would’ve spent more effort on it. We have phones, just call the phone. Leave it to the government to complicate something that should be easy in 2024. They can’t get past 1980s technology.
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Still does not work like it should
Clicking the link from my email always opens to the browser. To get into the session, I pull the room and pin from the URL after it is done redirecting and use the VA staff tab to join. Sometimes that does not always work and will kick me back to a web browser such as when I am confirming the A/V settings.
Sound actually goes to the intended speaker choice half of the time. Whether I have corded or wireless headphones and have chosen them as my speaker source, I still have the sound coming out of my device’s speakers for all to hear.
Sound actually goes to the intended speaker choice half of the time. Whether I have corded or wireless headphones and have chosen them as my speaker source, I still have the sound coming out of my device’s speakers for all to hear.
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Response from developer
We're sorry you had difficulty using the app to connect for an appointment. If issues persist or if you would like to set up a test call in advance of your next appointment, please contact the Office of Connected Care Help Desk (866-651-3180).
Horrid
I will never, ever use this app. Government websites are easily the worst sites I’ve ever seen. With very little effort put in to ensure the websites work correctly, ensuring the links work properly, even the grammar is wrong sometimes. It’s not comforting to put your faith in a system that just can’t get right, even at the most basic levels. This app is no different. The VA has definitely upped their game with doctors and nurses, but have done nothing to improve their websites, let alone this horrible, useless app. We have phones, just call the phone. Leave it to the government to complicate something that should be easy by 2024. They can’t get past 1980s technology.
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