Horrid
I will never, ever use this app. Government websites are easily the worst sites I’ve ever seen, with very little effort put in to ensure the websites and links work correctly, even the grammar is off sometimes. It’s not comforting to put your faith in a system that just can’t get right, even at the most basic levels. This app is no different. The VA has definitely upped their game with doctors and nurses, but have done nothing to improve their websites, let alone this horrible, useless app. I have not been able to get this to work correctly and have missed quite a few appointments because of it. I know demand face-to-face appointments with ALL my doctors. You’d think that if this was the preferred way to deal with patients, they would’ve spent more effort on it. We have phones, just call the phone. Leave it to the government to complicate something that should be easy in 2024. They can’t get past 1980s technology.
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Still does not work like it should
Clicking the link from my email always opens to the browser. To get into the session, I pull the room and pin from the URL after it is done redirecting and use the VA staff tab to join. Sometimes that does not always work and will kick me back to a web browser such as when I am confirming the A/V settings.
Sound actually goes to the intended speaker choice half of the time. Whether I have corded or wireless headphones and have chosen them as my speaker source, I still have the sound coming out of my device’s speakers for all to hear.
Sound actually goes to the intended speaker choice half of the time. Whether I have corded or wireless headphones and have chosen them as my speaker source, I still have the sound coming out of my device’s speakers for all to hear.
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Response from developer
We're sorry you had difficulty using the app to connect for an appointment. If issues persist or if you would like to set up a test call in advance of your next appointment, please contact the Office of Connected Care Help Desk (866-651-3180).
Horrid
I will never, ever use this app. Government websites are easily the worst sites I’ve ever seen. With very little effort put in to ensure the websites work correctly, ensuring the links work properly, even the grammar is wrong sometimes. It’s not comforting to put your faith in a system that just can’t get right, even at the most basic levels. This app is no different. The VA has definitely upped their game with doctors and nurses, but have done nothing to improve their websites, let alone this horrible, useless app. We have phones, just call the phone. Leave it to the government to complicate something that should be easy by 2024. They can’t get past 1980s technology.
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Eh
It works alright. I have an iPhone and if you don’t go through safari for the link, it won’t open the app, so always use your native browser for the link.
Things are so automated now that I have only been missing the link once at the time of the appointment and all I did was call the VA to get it sent.
There have been a few times where the app didn’t work at all. During those times, you just do a telephone appointment with your provider instead.
The real benefit is the ability to see anyone anywhere. I’ve been using it for therapy for about two years and without this function, I would have had to take a lot of time off work to get to appointments. I also saw a therapist at one point that was 300 miles away and I would have had to wait for months for one in my area otherwise.
It’s not perfect, but neither is anything else in the government sector. It’s not nearly as frustrating as people say it is.
Things are so automated now that I have only been missing the link once at the time of the appointment and all I did was call the VA to get it sent.
There have been a few times where the app didn’t work at all. During those times, you just do a telephone appointment with your provider instead.
The real benefit is the ability to see anyone anywhere. I’ve been using it for therapy for about two years and without this function, I would have had to take a lot of time off work to get to appointments. I also saw a therapist at one point that was 300 miles away and I would have had to wait for months for one in my area otherwise.
It’s not perfect, but neither is anything else in the government sector. It’s not nearly as frustrating as people say it is.
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Great service
I have enjoyed using this feature for years now but recently have been having issues with the audio from the providers end. They can see and hear me but I am only able to see them. The audio has not been coming through the last three appointments.
I have deleted and reinstalled the app to no avail.
I have an upcoming appointment on the 10th of this month and would like to get it working properly. Any advice?
I have deleted and reinstalled the app to no avail.
I have an upcoming appointment on the 10th of this month and would like to get it working properly. Any advice?
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Response from developer
We're sorry to hear there have been audio and video problems during your visits. We recommend calling the Office of Connected Care Help Desk at 866-651-3180 for assistance. They can also run test calls with you to ensure everything is working the way it should before you join your appointment.
Horrid
I will never, ever use this app. Government websites are easily the worst sites I’ve ever seen. With very little effort put in to ensure the websites work correctly, ensuring the links work properly, even the grammar is wrong sometimes. It’s not comforting to put your faith in a system that just can’t get right, even at the most basic levels. This app is no different.
The VA has definitely upped their game with doctors and nurses, but have done nothing to improve their websites, let alone this horrible, useless app. We have phones, just call the phone. Leave it to the government to complicate something children can do easily.
The VA has definitely upped their game with doctors and nurses, but have done nothing to improve their websites, let alone this horrible, useless app. We have phones, just call the phone. Leave it to the government to complicate something children can do easily.
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Works great!
I have been using this app for many many years and I have seen the app become much more stable and capable as the updates and improvement have come into it. I use it several times a week for various medical and therapeutic uses with my providers and I have zero problems with it whatsoever.
It does have a slightly clunky interface to it but it's not anything that is so out of normal app interface standards that it can't be understood and made to work in a perfectly acceptable fashion.
So yes, it's some good. I've used it on my iPhone and on my iPad and it works just fine. I've used it on just using cellular data and on Wi-Fi, and it works just fine.
And I'm grateful that VA has a tool like this to help people like me who sometimes have difficulty going out in public.
It does have a slightly clunky interface to it but it's not anything that is so out of normal app interface standards that it can't be understood and made to work in a perfectly acceptable fashion.
So yes, it's some good. I've used it on my iPhone and on my iPad and it works just fine. I've used it on just using cellular data and on Wi-Fi, and it works just fine.
And I'm grateful that VA has a tool like this to help people like me who sometimes have difficulty going out in public.
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Response from developer
Thank you for taking the time to share your experience with us. We're glad you have been satisfied with the app.
App no longer launches properly
When the app cooperates, it works fine. The problem I’ve had recently is that the link I receive no longer launches the app. When I had this issue in the past, I could open the app myself and enter the vroom information myself from the URL. The only thing the app says when I do this is a notice that the link should open the app, a deadlink to virtual scheduling, and immediate help resources. VideoConnect in the browser just spins and/or tells me there’s been an error and it cannot run.
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Response from developer
We're sorry you had difficulty using the app to connect for an appointment. If issues persist or if you would like to set up a test call in advance of your next appointment, please contact the Office of Connected Care Help Desk (866-651-3180).
Unable to use
I think that there has generally been the issue that rather than going to the Video Connect app from my email app, it will transfer over to my device’s browser. This may or may not actually work either as sometimes I will get a webpage with only a white box on grey background after entering my name. However, I used to be able to enter the room information from the browser’s converted URL into Video Connect. Now there is no option to do this on the patient tab, only “Connect Bluetooth Device”, and the provider tab asks me to log in.
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Response from developer
We're sorry you had difficulty using the app to connect for an appointment. If issues persist or if you would like to set up a test call in advance of your next appointment, please contact the Office of Connected Care Help Desk (866-651-3180).
Clicking appt link in email does not launch VVC app on iPhone 14
I have an iPhone 14 Pro. I have the VVC app installed. When I click on my appointment link in my email, it does not launch the VVC app as intended. Instead, it launches a mobile browser session in the Chrome app, and requests permission to access my camera and microphone, which I grant.
The experience of connecting with my VA provider in the Chrome mobile browser is not a positive one. I have tried copying the appointment link from the email and pasting it into a mobile Firefox session, but this is no better than Chrome.
Is there anything I can do to make it launch the VVC app when I click on the appointment link in my email — or to find out why this is not happening as intended? I am able to participate in troubleshooting this issue in a phone or video call, if you would like to connect me with a help desk technician. I myself am a healthcare IT help desk technician, so I am well versed in troubleshooting end user issues with computers, mobile phones and browsers.
I look forward to hearing from your team.
The experience of connecting with my VA provider in the Chrome mobile browser is not a positive one. I have tried copying the appointment link from the email and pasting it into a mobile Firefox session, but this is no better than Chrome.
Is there anything I can do to make it launch the VVC app when I click on the appointment link in my email — or to find out why this is not happening as intended? I am able to participate in troubleshooting this issue in a phone or video call, if you would like to connect me with a help desk technician. I myself am a healthcare IT help desk technician, so I am well versed in troubleshooting end user issues with computers, mobile phones and browsers.
I look forward to hearing from your team.
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Response from developer
We're sorry you had difficulty using the app. Thank you for describing the issue in such detail. If issues persist with joining your appointments, or if you would like to set up a test call in advance of your next appointment, please contact the Office of Connected Care Help Desk (866-651-3180).
