Good app
This is a very good idea that VA have done with this app. I now can visit my doctor in the comfort of my home. I don’t how to drive to VA for my appointment with my provider. it’s just like I’m there with him in person. Thanks VA for this app everything went well, keep up the good work.
App is useless
App does not open from email link as instructions say on the introductory screen. Clicking the email link instead sends you to your browser.
This app could use a feature to enter a meeting identification number to join a session from the app instead of trying to interface with email.
Summary: The app is unusable in current form. Needs Revision.
This app could use a feature to enter a meeting identification number to join a session from the app instead of trying to interface with email.
Summary: The app is unusable in current form. Needs Revision.
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Impossible to use on IOS
This app is worthless on the IOS system every time you have a link to an appointment it opens up a browser instead of opening the link in the app. Have tried to fix the issue using the settings on the app but there are none. App needs to be reviewed and reworked on so Veterans have more accessibility to use it.
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Buggy and unreliable. Lack of support.
Good luck getting anything to work very well when using this app.
The user interface seems decent when it works.
If your Provider is sending you anything via chat while in session, you will need to select on the red circle to see what is being sent. If the session closes, you will lose out no longer have access to anything your private has or is sending. There is no way to save anything.
There is no easy tutorial explaining how to use this application or any of the features.
Most of the options do not function at all.
Worst of all, the app isn’t stable and will often crash during a provider session and the only way around it is to have your Doctor/Provider call your person cell number.
Support is a joke. There isn’t any.
When trying to find out how to use or if there is any issue, the literal response is as follows: “
Get Immediate Help
If this is a medical emergency please call 911.
If you are in crisis or having thoughts of suicide, call the Veterans Crisis Lineat 988 then Press 1.
For urgent matters related to an appointment within the next 72 hours, please contact your VA Facility.
“
The app is frustrating and poorly designed to be reliable. You will miss your appointment, often, when attempting to use this app.
The user interface seems decent when it works.
If your Provider is sending you anything via chat while in session, you will need to select on the red circle to see what is being sent. If the session closes, you will lose out no longer have access to anything your private has or is sending. There is no way to save anything.
There is no easy tutorial explaining how to use this application or any of the features.
Most of the options do not function at all.
Worst of all, the app isn’t stable and will often crash during a provider session and the only way around it is to have your Doctor/Provider call your person cell number.
Support is a joke. There isn’t any.
When trying to find out how to use or if there is any issue, the literal response is as follows: “
Get Immediate Help
If this is a medical emergency please call 911.
If you are in crisis or having thoughts of suicide, call the Veterans Crisis Lineat 988 then Press 1.
For urgent matters related to an appointment within the next 72 hours, please contact your VA Facility.
“
The app is frustrating and poorly designed to be reliable. You will miss your appointment, often, when attempting to use this app.
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Works great for me!
Works great for me although I’m probably one of the younger users at 29 so while not technically proficient I know my way around a iPhone
App doesn’t work
This “video connect” app doesn’t actually provide any functionality with which to connect over video. if you open the app directly, it tells you to click the link in your appointment email which will open the app with your appointment information. Doing so does in fact open the app but it just shows the same screen telling you to click on the link in your email. there is no connect button or any way to enter any appointment information.
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Doesn’t Work
Just flat out doesn’t work. The only option to join is to click the link in the email which doesn’t open the app. Instead it goes to the browser, which after logging in just gives you a blank screen. What a waste.
Connecting
I find it irritatingly difficult to connect from an email or a text. The link always wants to open the browser, with which iOS doesn’t work. I’ve missed so many appointments as I struggle to route the link to this app.
It’s an awesome tool, and it works well once connected, but there needs to be a more direct way to connect. My life is full of things I need to remember how to do; talking to my doctor isn’t supposed to be one.
It’s an awesome tool, and it works well once connected, but there needs to be a more direct way to connect. My life is full of things I need to remember how to do; talking to my doctor isn’t supposed to be one.
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It’s unreliable
This app and VA video connect process has been nothing but problems. Did all the process the test my connection before the meeting and it worked no problem. Even had a VA employee reach out to me to test a video call with her and had problems connecting but we got there in the end. On the morning of my appointment that I had waited 3 weeks for I attempted to connect to the call via the appointment link they sent to my email. I even tried to connect to the call 15 mins early just to make sure there we no problems. I tried 6 different times to use the link just to be meet by a grey screen. Processed to try and call the VA hospital mental health office to try and resolve the issues and get further instructions were I was greeted by voicemail on three different attempts. I just wanted to get some help but it doesn’t look like that is going to happen. Again thanks for nothing VA. I can only imagine how many other people slip through the cracks as well.
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Terrible
This app is terrible. It looks so old and is barely usable. I am surprised that they use this. Would much rather use zoom or any other sort of video app. Tried using it today and it wasn’t working for either of us. We ended up just talking on the phone. Completely useless.
