Worked fine
I think instructions could be better for the setup, wasn’t sure it was going to work but it did first time. Video and audio were perfect.
VA video connect
This app works well once connected, but..
1) for IOS it will ask you to do a test . Once the test is completed the screen will not close and the microphone takes over the phones mic and mutes any other media apps until you shut the phone down.
2) At the time of your appointment the link has you do a complete registration sometimes with a room # and pin. This means going back to the email with the info or having the letter snail mail appointment info or it asks for completed name and address. This is more than asked at an in person appointment.
3) Once the appointment is completed I had to uninstall the program in order for my phone to gain control of the mic and camera. The app continued to run even when the other party at the V. A. Signed off .
4) The app for patient use has no sign off or exit tab/link/button whatever
They would be better with just using FACETIME.
1) for IOS it will ask you to do a test . Once the test is completed the screen will not close and the microphone takes over the phones mic and mutes any other media apps until you shut the phone down.
2) At the time of your appointment the link has you do a complete registration sometimes with a room # and pin. This means going back to the email with the info or having the letter snail mail appointment info or it asks for completed name and address. This is more than asked at an in person appointment.
3) Once the appointment is completed I had to uninstall the program in order for my phone to gain control of the mic and camera. The app continued to run even when the other party at the V. A. Signed off .
4) The app for patient use has no sign off or exit tab/link/button whatever
They would be better with just using FACETIME.
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Outstanding
The Video Connect has been a vital tool in my medical care. It’s very easy to get the hang of after a couple appointments.
Don’t let anxiety get the best of you! It’s safe, Secure, and relaxing having your appointment in Comfort of your arm chair.
Don’t let anxiety get the best of you! It’s safe, Secure, and relaxing having your appointment in Comfort of your arm chair.
New version doesn’t work with dark mode
The interface is adequate although the delays make it very difficult to communicate with my doctor. We were talking over each other quite a bit. Initially I couldn’t see the text when inputting my name and address but tried turning dark mode off and it resolved the issue.
Flipped camera orientation
They need to fix the orientation of the camera so that when someone looks at themselves, the picture should be like a mirror. It’s flipped to where when you turn your face to the left, it turns to the right on the app and thats very annoying. Just make it like FaceTime. I don’t think it’s that difficult in this day and age.
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Works find on phone
Trying to get it to work on iPad. Picture and on screen are larger and can use keyboard easier to use.
Completely unreliable.
Expect to be sent to a different chat room than the one that the app sends your doctor to. It's the perfect distillation of the VA health care experience: jumping through unnecessary hoops, to no effect, because somebody who gets paid far too much thought that talking to a doctor over the phone wasn't futuristic enough.
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Telehealth from home
Great app with no lag or disconnect during usage. iPhone 8Plus device used during telehealth appointment. Internet connection speed wifi used. For all users, once the provider sends you the appointment link, you must wait for the provider to create the session and establish the connection entering the online chat. Next, the veteran will be able to access telehealth with ease. Enter your name under guest information tab and you are done.
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Open it with safari!
The app it self is a gateway to use for video connect. Once you receive the link in your (tablet, or cellphone) you will need to click on the link says “Telehealth scheduling Service system” click on “click here now to join VA video connect visit” then as the link opens up you will want to make sure it opens up in safari not google. To do this you will have to copy the link off of your google address - copy and open safari - past the address unto safari “web address” then open the link that way it will open it up. You will have to add your name and press “connect” and make sure to allow to use microphone and video. You should be later connected with your provider. Hope this helps!
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How to use this app
Do not open the app after you installed it. Just go to your email click on the link to proceed to video medical room (vmr). Once you’ve click on that link it will ask you do you want to use va video connect app. Select open.
