Was this designed by VA technicians
This app. works as good as my previous doctor at VA. Was this app. designed in a third world country because it functions poorly. Ineptitude is the standard throughout the whole VA system. I worked 13 years for state government and similar less than quality products were created and awards were given to the technicians for simply going live, no one cared how bad the thing worked. The problem is the same in local, state, and federal government, too many people are allowed to sit in positions for too long. They resist change because “we have always done it this way” and those who sit in a position for 30 years have never experienced other employment so industry best practices are never applied. When younger and brighter staff is hired, their input is ignored and shunned so this is the reason this app. doesn’t work correctly and will never work correctly. But like true government, very soon they will switch to an more inferior product happily.
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Needs work
My biggest issue with the app is that when I joint 5 or 10 minutes early, I’m still waiting at appointment time. I have to exit and rejoin the meeting to get connected with the person. It doesn’t stream as well as zoom. Lastly, you have to reenter you address information every time you use the app.
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Didn’t seem to work
Yeah I jumped on for the first time to have my first time visit with the VA. Sat there in darkness for 20 minutes. Finally gave up. I was a few minutes late to my appointment because I couldn’t figure out how to get the app to work, maybe that’s my fault but I don’t know. Kind of felt the doctors should’ve tried to tune back in. To see if I was there.
Maybe have a help line for using the application? I don’t know.
Maybe have a help line for using the application? I don’t know.
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One Star Rating
This is the first time using this app. Now before we start, I have the latest iPhone and M1 Mac. Internet speed of 1000 Mbps. I used the link to get into the meeting and it joined the meeting with no video or mic and i could not hear anyone. I opted then to download the app and then amazingly it worked intermittently frustrating connection issues from their side. The facilitator who began the presentation could not be heard from the start, and no one was being heard. They logged in, then out, then back in a number of times until they managed to maintain somewhat of a connection. He was also within the VA Hospital, I can see the office. I, on the other hand, could not hear anything the facilitator was saying. Nor can I understand anything; the presentation video was relaying so choppy and 80% with no sound. This is very frustrating; if we as Veterans are to use this venue for appointments, how can we use this efficiently if the VA has poor connection issues due to being routed through bottleneck network access. I think that the IT department needs to be evaluated and the app in general. Both need to be at par with the demands of Veterans and their experiences with the app. We need quality not quantity from apps.
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Needs tutorial
Today was first time using it. My provider kept saying he was putting things in the chat. But there wasn't a chat window. After awhile I noticed a red circle with the number changed from 1 to 2 to 3 and recognized the number changed everytime he told me he was putting something in the chat. So I tapped the number and a skinny side window opened with words all scrunched up making them illegible.
Then when the meeting ended, nothing. Just a blank window. No way to get to the information he had typed. It disappeared.
The connection was fine, the audio and video worked well. It would be so very helpful if there was a tuturial explaining what the icons mean and how to get the typed chat links and info over to where I can store them outside of the meeting so I can use them.
Then when the meeting ended, nothing. Just a blank window. No way to get to the information he had typed. It disappeared.
The connection was fine, the audio and video worked well. It would be so very helpful if there was a tuturial explaining what the icons mean and how to get the typed chat links and info over to where I can store them outside of the meeting so I can use them.
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Doesn’t work
Tried to use this to setup video appt today with va. Application doesn’t work with iPhone 11 ProMax. Could see video but audio did not work. Only option for audio was listed as “default” and that didn’t work. Speakerphone works fine on this device. Nice agent at VA thought it was Safari web browser problem, tried google chrome same problem. Very frustrating given long lead times to just get ahold of someone at va.
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Quit whining
I think the VA has done an excellent job with this app. I use it on my iPad with WiFi and have had absolutely no problems at all. I did have an issue where the Doctor could not hear me so she left video on and called on the phone. After my appointment was over I realized that my volume on my iPad was all the way down. That was operator error, not a problem with the app. It is a safe and secure way to have a face to face with any doctor at the va. Is positioning of a camera that serious? I think that with everything that is going on in the world today that it is amazing how we as a “people” have adapted. At least I can see the people I am talking to. There is absolutely nothing wrong with this app. Absolute Kudos to the developers and again, thank you for sour service and or support.
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Confusing
The individual sending links out should state in subject more detail information as I receive numerous VCC links by email daily. I have no clue which link is for what instructor. The user needs to be informed and probably class giving to the End User here at the VA.
The app itself works well if I use my cellular network. If I use the VA network the App sound fails constantly because of bandwith issues
The app itself works well if I use my cellular network. If I use the VA network the App sound fails constantly because of bandwith issues
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Life saver
It was hard at first but after 2 days it is like wearing a old hat. Wish I didn’t have to put all my information in every time I get on line, but audio and video works great and using video online groups have helped with my recovery. Cannot be in person so this is the next best thing.
Works fine for me
I think this app works just fine, and is a viable and good option for VA tele-health appointments. I’ve been using it for mine since July of 2020, with really no problems.
