Just use the web browser…
Don’t waste your time with this. Tried to get into my appointment through the text message and email link and nothing. Web browser.
This app just sat on my phone taking up space, telling me to open it using the link through my email and even when I went back to my email to open the link it would keep going to the web browser. So save your self the download times, frustration and memory in your phone and just use the web browser.
This app just sat on my phone taking up space, telling me to open it using the link through my email and even when I went back to my email to open the link it would keep going to the web browser. So save your self the download times, frustration and memory in your phone and just use the web browser.
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Great App
I’ve been using it for a few years now and it seems to work just fine. However, make sure when you’re done with your session to go into “privacy” and turn off your microphone, video, Bluetooth and network access for the app. It can run those devices even after your session is complete. And they don’t tell you that. It took me awhile to creatively figure that out but you definitely want to do that. Other than that it’s a great tool!
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Typical va
So I have done what everyone says to do and reached out and asked for help because of the way things are in my life and I can not think of one single time I have been to the back where I’m not filled full of excuses about how the phones and computers are down and that’s why this or that is not possible for the scheduled time. Now they tell me about this pile of junk which I was supposed to get an email about after talking on the phone and low and behold I never received it. I have been trying to get help and make my life bet r for four years and have had absolutely zero luck and nothing but excuses and garbage like this shoveled on me. Thanks for the help
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App failed, now hearing delayed
I was supposed to have a hearing today regarding my claim that has been years in the making. The app connected me to the room but audio and video failed. The judge declined to hear me out due to technical difficulties. So after years of waiting for a hearing now I don’t know what will happen next or when I will be rescheduled. Not fair, not my fault. But I paid the price for the VA defaulting to using this service.
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What a piece of crap
Like the phone waiting queue and voicemail system, this is absolutely terrible. The test link works flawlessly but then when you try to use it with an actual appointment you have to use a web browser because the link sends you there and when you click open in app it opens the app but not the appointment. The, when you call their tech support, they blame it on your cell phone company.
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My preferred method of appointments
I don't like driving so this app is a godsend.I suffer from multiple mental health issues and this makes it very easy to contact and be in contact with my providers. The reminders via email also keep me up-to-date with any changes
Customer Support Garbage
I normally don’t take the time to write a review even after having a bad experience but the customer service for this app is utter garbage. This is why veterans commit suicide but when they ask for help they just get pushed to the side and pawned off on somebody else. Call my cellphone provider to resolve issue that was the response I got. Iphone 12 which is a year old and able to connect with other devices in my house with now issues. Even tried another iphone with same issue. Customer service acting like I’m a idiot that can’t press a button and being told either it’s cellphone or internet provider. This is why veteran hate the VA let’s just pawn it off and somebody else will deal with it or they won’t be around anymore and no worries.
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Bluetooth broken
I’ve tried on my iPad and on my iPhone rebooted and even reinstalled the app and Bluetooth still does not connect even though it all the other apps were fine. That used to work before but you guys Musta did an update and completely broken it. Get it back to 100% and I will give you more stars.
Broken app since update
This app is broken for some since the wait room update. I used to be able to log in instantly from the provided email link, and now the link is just a broken empty tab making any of my apple products useless for telehealth.
Worthless
With one of the most recent updates for IOS this app is useless. Upon clicking the link it only opens in safari and if you click to use the app on that window it wants you to input all of the conference information. What used to be a great thing now just takes up space.
