Useless app
The app does not work. It says all you have to do is click the link on your email, and it will open. It does not. It should have a feature that you either take the link and place it in or like zoom and a number and passcode. This is ridiculous.
Never works on my iPhone
Every time I try to connect on my iPhone 12 Pro Max, it never connects. It just go to a blank page after it ask me for permission to use my microphone. I even tested my connection before my appointment time and that works fine but every time I connect to the actual appointment, it will not connect. I have deleted the app and reinstalled, close all current running apps, reboot my phone and nothing works. Please fix this as soon as possible cause I can never make my appointments I always make at the time I make it.
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Email link doesn’t launch App
When I click the link in the email, it launches to Chrome and not the app. If I copy/paste the link into Safari, it asks if I want to launch in the app.
I wish I could find my in the app itself without having to depend on the link launching the app.
Otherwise, Video connect is great! I am thankful for it!
I wish I could find my in the app itself without having to depend on the link launching the app.
Otherwise, Video connect is great! I am thankful for it!
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App Does Not Auto-Open
When I click on my VA video appointment link, it does not open the app like it’s supposed to. It instead opens a web browser tab and then prompts you to put all your info to join the appointment. Then you click connect and it freezes. This is not a user error. It works fine on the VA iPad tablet that I was sent. But on my iPhone 12, this issue is persistent.
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Horrible usability
What’s the point of having an app if it doesn’t work? Besides, of course, wasting tax payer dollars?
The issues I have is that I am unable to join manually or through clicking the link in my appointment emails. Broken functionality in automatically joining so at least include a means to manually join appointments.
The issues I have is that I am unable to join manually or through clicking the link in my appointment emails. Broken functionality in automatically joining so at least include a means to manually join appointments.
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Does NOT WORK on Cellular Service with less than 3 Bars
I’m not whining, simply stating the truth. VA Video Connect will not function on Cellular Service properly. I read a review that says “Quit Whining!” and sure, it works fine for them, because they stated they have Internet at home with WIFI. I don’t.
All three of my devices run on Cellular Service, and neither this APP nor the Web Portal will function properly on less than three bars (EVEN IF THE TEST is Fine) That should be a HUGE DISCLAIMER for the VA Video Connect. It DID work at one point, but all the updates have broken both the web portal and this APP. I do appreciate the effort, but I’ll drive over or have them call me instead.
All three of my devices run on Cellular Service, and neither this APP nor the Web Portal will function properly on less than three bars (EVEN IF THE TEST is Fine) That should be a HUGE DISCLAIMER for the VA Video Connect. It DID work at one point, but all the updates have broken both the web portal and this APP. I do appreciate the effort, but I’ll drive over or have them call me instead.
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App issues iOS app
When I get a link via email the app doesn’t open the email open up in a browser and then I have issues with the camera or mic. If I get a link via text it open the app and everything work. Call customer service and the person who was extremely rude and disrespectful stated to tell my providers to send me the link via text instead of an email.
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App not working in Chrome (iPhone), use Safari
Clicking the appointment link in my email, made it open in the Chrome web browser with a blank screen and not the app. I copied the website address in Chrome and pasted it to the Safari web browser. This caused it to open in the app. So it’s buggy as heck. Wished they fixed it or made it properly open directly from the app.
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App does not work
app does not work on my iPhone or iPad. It says click on email link and it will open app. When I click on link it always takes me to a web page and never opens the app and the web page is blank. Only way I get the video to work is on a computer. It would extra helpful to be able to use my iPhone or iPad.
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Getting Better
Over the past couple of years our VA locally has gone from simple unsecured free conference apps to using this program almost exclusively. With privacy concerns becoming more important than ever and now becoming fully compliant with HIPPA Privacy Laws I find that it is more comfortable talking about more sensitive medical concerns. This represents a giant step forward for appointments that should not be done in person. Unfortunately it is still a very poor substitute for appointments that need a physical examination and a spot on diagnosis. Most vets are not fully aware of what their different minor symptoms may mean and little issues become bigger issues very quickly. This is a good tool for informal follow up but over use will lead to bad healthcare.
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