Leave a Review Mr. Cooper
App is okay
Very frustrating- there seems to be no way to contact actual app support. Every link or help form directs you to Mr Cooper’s loan servicing, nothing for using the app itself. So, I am posting my app complaint here. Whenever I try to download a statement onto my iPhone using ‘Save to Files,’ the app opens a window listing my folders. The background of this window is white. The upper right corner says ‘Save,’ and the upper left corner says ‘Cancel.’ However both of those words are written in WHITE font, the exact same color as the window background. It’s impossible to tell the words are even there. Plz fix this.Show lessVelcroP
This app used to be great, not anymore
The app used to work fine. Use Face ID to log in and all is well. But now it asks for password and user name everytime and does not give access to saved passwords on the iPhone to use Face ID anymore. Something changed. Face ID works from the website directly on safari, but not via the app. No longer use the app just go to the webpage.
Edit: the developer response did not address the issue. The app now forces you to enter the information in manually everytime and does not store in memory. It does not store in saved passwords from the app. This is a simple fix that can be resolved with an update. But it’s not being fixed. You need to pick up an iPhone, download the app, and use the app and see for yourself that it does not save information and the link to the website will not save the data either unless you click to open it in a separate browser and not the in app browser. You will need to physically do this yourself to verify. Just allow access to saved passwords within the app again, or revert to previous version that was working.Show lessJamesfilms
Developer Response
We've heard from our users about changes to our app that affect how you sign in. Our latest update no longer uses biometric screening (like face ID or touch ID) to log in. Instead, you will need to click the "sign on" button which will take you to the Mr. Cooper web page. From there, you can enter your username and password to complete the login process. Once you're in, you'll be taken back to the app and can continue using it without having to log in again. Depending on your device, you may be able to save your login info after your first sign in. At this time we do not know if this is a feature that will be implemented in the future. You are welcome to call our escalations line at 888-509-2432 at any time. Since it's a small team, we are here Monday - Friday from 8 am - 5 pm CST. If there's something I can assist you with, I'm happy to help - you can email me at Social.Media@Mrcooper.com. Thanks!I Miss My Old Loan Company!
This app is awful. No ability to sign in with Face ID, and there is bare minimum info available on the app without having to navigate its cruddy menu; it’s like being on the actual website, which is also awful.
Paying our loan every month has become a time-consuming chore full of unnecessary clicks and logins and trying to find info on the loan to check on progress. It’s stressful! I cannot say enough what a cheap mess this feels like. It makes me nervous about the security of my Information!
I was so worried when I received notice that Mr. Cooper had purchased our loan, because when I researched the company I found several places with feedback that things would be this way.
I used to love making our house payments because the last company who had our loan had an excellent app, website, and dashboard.
I can only hope Mr. Cooper sells our loan to another company that actually cares about the service they provide to their customers!Show lessCoffeyswife