Stay Away
This is my wife and I’s first mortgage and we could not be more disappointed and unsatisfied. In our most recent run in with this horrid company we were attempting to set up the bi-weekly autopay method. For starters you have to be one month paid in advance and then they still take the money from your account next month. The representative sent us the form to complete and lo and behold it was the incorrect form. So now since the representative messed things up we now have to pay our mortgage for a THIRD time this month to continue to be eligible for this program. No one has tried to help us in any way with the situation caused by them. All we get is “sorry for the inconvenience” or “I know it’s frustrating.” Every time you try and speak with a representative it’s about a 5 min battle with their recorded voice. Then you have a 50/50 shot of being hung-up on. As soon as you finally conquer the voice recording and it’s time to speak with a representative the voice recording will hang-up and you get to start the process all over again or as soon as you hear the representative say “hello” the call will be dropped. The only thing I want is to get as far away from this company as I can and NEVER look back.Giving credit where it’s due
Was really expecting this app to be terrible because the reviews are so bad haha.. downloaded it and (correct me off I’m wrong) everything seems to work very similar to the website? Maybe there was a big update or something, idk… Anyway works like I expect a rent/ utility /mortgage payment to work.. just add the payment method and make payments -nothing more nothing lessMuch better now
After recent updates the app is much more responsive and no longer having all of the issues logging in