Not a user friendly app
I just refinanced my home loan with this office, downloaded the app to access my information. The app doesn’t allow access. I called them and I was told that I have to call apple tech support to switch my browser from Safari to Chrome. That didn’t make sense yet I called the Apple and they had tried to help me but the app doesn’t work. Need to mention my phone is iPhone 16 Pro with the latest IOS. This app isn’t working :-(
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App is terrible and phone service is the worst.
The app crashes all the time, and is very difficult to get into. Today it tells me I can’t open until I update and it has a link to the App Store, once in the App Store, there is no update available and it just prompts you to open the app which doesn’t work without being updated. If you call, you have to go through the horribly unhelpful automated service which only 50% of the internet even gives an option to talk to a representative and still takes 5-8 mins through automation to get to. Everything on the phone tells you to go to the app, which you can’t get into…. None of the resources they use are reliable at all.
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Have been waiting for years for an improvement, nothing
The app never seems to work. I log in with my credentials and then it goes to an external captcha screen, with no options to choose, click, or move on from. I have to access my loan from my computer any time I want to check on it. Thought about refinancing just to get away from this company and their poorly designed app and non-user friendly website.
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Stay Away
This is my wife and I’s first mortgage and we could not be more disappointed and unsatisfied. In our most recent run in with this horrid company we were attempting to set up the bi-weekly autopay method. For starters you have to be one month paid in advance and then they still take the money from your account next month. The representative sent us the form to complete and lo and behold it was the incorrect form. So now since the representative messed things up we now have to pay our mortgage for a THIRD time this month to continue to be eligible for this program. No one has tried to help us in any way with the situation caused by them. All we get is “sorry for the inconvenience” or “I know it’s frustrating.” Every time you try and speak with a representative it’s about a 5 min battle with their recorded voice. Then you have a 50/50 shot of being hung-up on. As soon as you finally conquer the voice recording and it’s time to speak with a representative the voice recording will hang-up and you get to start the process all over again or as soon as you hear the representative say “hello” the call will be dropped. The only thing I want is to get as far away from this company as I can and NEVER look back.
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Giving credit where it’s due
Was really expecting this app to be terrible because the reviews are so bad haha.. downloaded it and (correct me off I’m wrong) everything seems to work very similar to the website? Maybe there was a big update or something, idk… Anyway works like I expect a rent/ utility /mortgage payment to work.. just add the payment method and make payments -nothing more nothing less
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Much better now
After recent updates the app is much more responsive and no longer having all of the issues logging in
Someone else’s info
I am very disappointed with this app today I logged on only to see there’s another loan on my account and no I didn’t register the account because it’s not my loan. I called and was rerouted to another company and then rerouted back to the original customer service. I was told by the first customer representative this other account was associated to me which is incorrect again I only have have one mortgage. When I was able to speak to the last representative she clarified they only showed my one existing mortgage & would reach out to their servicing IT dept - hope this matter is rectified promptly because I take accuracy seriously.
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Response from developer
We appreciate you bringing this to our attention. Rest assured, our industry-leading safety measures have been put in place to ensure that your private information is only visible to you. At this time, you only need to take action on your active loan. Thank you so much for contacting us.
Don’t bother
Far and away, the worst financial app I ever used. Have to manually login each time, no Face ID available. After I sign in and tap on my loan, it takes me back to the login screen again. It doesn’t appear to really be an app because it keeps wanting to take you to the “loan servicing website.” I’m sorry I ever made this online account. Deleting the app.
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First time using the app
Downloaded the app to make my first mortgage payment. Was smooth and easy to use. Made my payment in a couple minutes including creating an account.
Horrible Ap
You would think a multi million dollar company such as UWM would have a better ap. Can never login, doesn’t remember password, Face ID does not work. Have to get a new password every time I want to login. Ridiculous. But when I login with my computer on the internet it works just fine. Ap is trash. And so is UWM. Called and talked to UWM about this issue for over 2 hours and still not resolved.
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