One of the worst apps I’ve ever used
This app is truly awful- I’ve never rated an app but feel the need to rate this in order for them to fix the issues. Firstly, will not allow Face ID despite all updates on my phone being done. Then when I log in my loan is not even visible. Need to get better at this guys.kjarroyo
What a big disappointment
Never have i ever seen an app that requires you to enter loan information every single time you try and log in. I have 4 loans with UWM and it is a big gigantic pain in the “you know what” to look up my loans. The worst part is that this app has 1 stat review “i am sure if 0 was an option it would be it” and UWM has done nothing to fix itMeaux.h
Don’t have your app coded by an elementary schooler
There’s almost what seems to be a 2 part log in where it asks for your number and a second page where you enter your account log in. You just get stuck in a loop between these two at least making the app unusable for me and by the look of these reviews everyone else as well lolJp16543
App is trash
My girlfriend and I are equal borrowers on our mortgage and both on the same version of iOS, but our apps look very different. Hers allows Face ID, mine does not. It won’t even remember my info so I have to dig up my loan number every time I want to log in. Once I finally do get logged in, if I want to make a payment, I have to re-enter my checking account info EVERY FREAKING TIME. And don’t even attempt to split your monthly payments every two weeks to make budgeting easier. If you do, those payments will be diverted as “extra principal payments” rather than applying to your monthly mortgage payment, so you have to call customer service. If that happens, clear your calendar, grab a snack and update your will because you are gonna spend a significant portion of your remaining years pondering what you did to deserve hold times this long. I’m pretty sure this app and/or the entire mortgage company are run out of a strip mall shoe store mop closet.NorCalJeff
Skip the app and use the site
Having received access to my mortgage online, I promptly signed up to make an account on their app. Putting in my loan number I am greeted with what is a well laid out app, however found myself signed out a few days later.
App does not give any indication as to why I was signed out, and if I have to enter the login information each time, why have an app at all?Waddoo
Payment
I tried making a payment but it keeps saying payment error. I was able to make a payment on the last bill. Please fixDef-tones_5
Worst App
This has got to be the most not user-friendly app ever developed. This is a mobile web, not a mobile interface app. It’s like having a standalone browser. Why do I gotta enter my login info over and over again? Why it doesn’t give me the option to save my credentials? Why does the the app even ask me to remember login info when it doesn’t?
It’s better to open your google chrome or safari and go from there.
I’ve spent more time fiddling through than doing something more productive. Do yourself a favor. Stop wasting your time. Delete the app.RastaBanana10
Junk equivalent
It should be kicked out of the Apple store. It does not meet any standards. Every time you want to go to your dashboard you need to login. Many other performance issues and it does not provide sufficient data.
These incompetent people wrote a piece of junk of an app just so they claim they have an app.Dr. Medlej
Worked fine and fast for me
Finding the right UWM site online was such a nightmare, so I went into this app expecting nothing. It showed my account details in seconds. Works perfectly well for meMichael haas
Zero Stars (app and website)
This is one of the worst apps, and the website is not much better. EVERY SINGLE ATTEMPT TO LOG IN RESULTS IN HAVING TO RESET THE PASSWORD AND ENTER LOAN NUMBER OR OTHER DETAILS. How do we access our mortgage details and get messages we have been emailed about, when it is next to impossible to log in?!?! Calling customer service is not much better. Instead of trying to figure out the problem and help, all she said was, ‘Oh its not supposed to do that,’ and then asked if there was anything else I needed. WOW.JaBellaNet
