App is poorly structured.
This is my first time using this after being with a previous lender. The other lender allowed me to see real time documents, payment history, payoff amounts and a bunch of other things. I’m trying to add an additional payment method and this app will only allow you to enter one. That makes no sense whatsoever!!!!
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Horrible. Non-functional. Useless. Deleted.
This app is horrible. It doesn’t even work. The login screen just glitches endlessly. I’ve tried on so many occasions to use this app and am now just deleting it because it never takes me anywhere after logging in. I know I’m providing the correct login info because I can log in on the website. It even glitches out when using my Face ID. You’d think when we’re paying them over a million dollars for our loan, that they could afford to make a decent app.
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ZERO stars!!!
The app is complete garbage. It always defaults to the first time login screen instead of taking you to the actual log in screen, meaning you need your social or account number every time. It crashes in the middle of logging in and makes you go back to the new customer first time log in pages over and over. I just want to pay my mortgage and they are making it impossible. I’ve had this mortgage for a year and the app has actually continued to get WORSE during this timeframe.
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One of the worst apps I’ve ever used
This app is truly awful- I’ve never rated an app but feel the need to rate this in order for them to fix the issues. Firstly, will not allow Face ID despite all updates on my phone being done. Then when I log in my loan is not even visible. Need to get better at this guys.
What a big disappointment
Never have i ever seen an app that requires you to enter loan information every single time you try and log in. I have 4 loans with UWM and it is a big gigantic pain in the “you know what” to look up my loans. The worst part is that this app has 1 stat review “i am sure if 0 was an option it would be it” and UWM has done nothing to fix it
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Don’t have your app coded by an elementary schooler
There’s almost what seems to be a 2 part log in where it asks for your number and a second page where you enter your account log in. You just get stuck in a loop between these two at least making the app unusable for me and by the look of these reviews everyone else as well lol
App is trash
My girlfriend and I are equal borrowers on our mortgage and both on the same version of iOS, but our apps look very different. Hers allows Face ID, mine does not. It won’t even remember my info so I have to dig up my loan number every time I want to log in. Once I finally do get logged in, if I want to make a payment, I have to re-enter my checking account info EVERY FREAKING TIME. And don’t even attempt to split your monthly payments every two weeks to make budgeting easier. If you do, those payments will be diverted as “extra principal payments” rather than applying to your monthly mortgage payment, so you have to call customer service. If that happens, clear your calendar, grab a snack and update your will because you are gonna spend a significant portion of your remaining years pondering what you did to deserve hold times this long. I’m pretty sure this app and/or the entire mortgage company are run out of a strip mall shoe store mop closet.
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Skip the app and use the site
Having received access to my mortgage online, I promptly signed up to make an account on their app. Putting in my loan number I am greeted with what is a well laid out app, however found myself signed out a few days later.
App does not give any indication as to why I was signed out, and if I have to enter the login information each time, why have an app at all?
App does not give any indication as to why I was signed out, and if I have to enter the login information each time, why have an app at all?
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Payment
I tried making a payment but it keeps saying payment error. I was able to make a payment on the last bill. Please fix
Worst App
This has got to be the most not user-friendly app ever developed. This is a mobile web, not a mobile interface app. It’s like having a standalone browser. Why do I gotta enter my login info over and over again? Why it doesn’t give me the option to save my credentials? Why does the the app even ask me to remember login info when it doesn’t?
It’s better to open your google chrome or safari and go from there.
I’ve spent more time fiddling through than doing something more productive. Do yourself a favor. Stop wasting your time. Delete the app.
It’s better to open your google chrome or safari and go from there.
I’ve spent more time fiddling through than doing something more productive. Do yourself a favor. Stop wasting your time. Delete the app.
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