Buggy at best
Half the time the app just crashes for no reason. After it crashes, you can no longer look up your loan by loan number. Does not have an easy way to just log in to look at your loan. Should open to log in page instead of look up your loan page. Once log in page is open - it should give the option to just look up loan without logging in. Couldn’t tell you how well the rest of the app is set up because after setting up my account it crashed, and continues to crash and not allow me to easily log in or even look up my loan. Just use the website and avoid this disaster.DragonRiderQ
Decent but could be better
The app is fine and all, but it is extremely frustrating that it asks if you want to save your login info then still requires you to always retype it even though when you open the app initially you can see your login info on the screen.Ricksonfire
Terrible app experience
This “app” is just a link to the website. The login experience is somehow worse than the website which never remembers who I am no matter how many times I check “Remember Me”.
Once I get into the app I have a much smaller version of the site. So I’m just gonna use my computer/tablet instead.Lomazzzzzzzzz
Horrible
I’m having the same issue as everyone else. Every time I have to pay my mortgage, its a headache. I have to constantly enter my loan information & its just a cycle of going back & forth. I try on the website & it redirects to the app. I’ve tried calling to pay but they have a service fee, they told me to pay through the app. Super frustrating! This app was designed so poorly.GvgLdgRrg
Completely useless
This is the worst app I have ever had the frustration of attempting to use. Logging in is impossible as the app opens to the create account page and then doesn’t recognize the user when credentials are entered. The actual website isn’t much better. Very poor customer experience.Mjg1019
Why do I have to 2 factor auth EVERY time?
This app is rough. Bad UI, tough to sign in, no button to pay mortgage on the Home Screen… on and on. Also, why do I need to do the two factor text authorization EVERY month when I log in? So many things make this my least favorite app I use regularly.Roy Laughter
Horrible app
By far the worst financial app I have ever used. Logging in is a pain (not optimized at all), requires three different layers (and fails half the time). Layout is awful and makes no sense. App is slow and buggy. Everything takes 5 times as long compared to other apps.
Not sure if it’s safe to trust this company with your financial data…hikebigmountains
Poor design
App is doable but poorly designed and not very intuitive. But I find the website to be the same so I kind of anticipated it. I was able to access loan and make a payment. Irritation… loan was completely funded on my income alone but since my husband and I are both on the loan he was automatically put as primary. When I tried to use my credentials to upload the loan - no go. When I put in his credentials- bingo, no problem. I’m SO over the embedded patriarchal systems.4shundahai
Had to remove the app
Even after creating an account it never showed my loan. Screen locks, no back button and had to restart my phone just to get to the start screen. I guess they don’t want my money conveniently like all my other credit holders do. Completely useless.lite it on fire
Disappointed
As others have mentioned, I’m having to enter my loan number, login information and OTP verification each time to access my account on the app. The app does accept my credentials passed from my password manager, like from the website on Safari from my laptop. I successfully completed Face Id enrollment and verified the setting is turned on in the IOS app’s settings. Each subsequent launch of the app never brings up Face Id for authentication. Again, I have to enter my loan number, credentials and finally go through OTP verification EVERY time. Simpler just to make a web shortcut and use it instead. It works with my password manager.Key305
