Poor design
App is doable but poorly designed and not very intuitive. But I find the website to be the same so I kind of anticipated it. I was able to access loan and make a payment. Irritation… loan was completely funded on my income alone but since my husband and I are both on the loan he was automatically put as primary. When I tried to use my credentials to upload the loan - no go. When I put in his credentials- bingo, no problem. I’m SO over the embedded patriarchal systems.
Show less
Had to remove the app
Even after creating an account it never showed my loan. Screen locks, no back button and had to restart my phone just to get to the start screen. I guess they don’t want my money conveniently like all my other credit holders do. Completely useless.
Disappointed
As others have mentioned, I’m having to enter my loan number, login information and OTP verification each time to access my account on the app. The app does accept my credentials passed from my password manager, like from the website on Safari from my laptop. I successfully completed Face Id enrollment and verified the setting is turned on in the IOS app’s settings. Each subsequent launch of the app never brings up Face Id for authentication. Again, I have to enter my loan number, credentials and finally go through OTP verification EVERY time. Simpler just to make a web shortcut and use it instead. It works with my password manager.
Show less
App is glitchy and hardly works
What the title says - I can rarely login to the app to pay my mortgage. I would recommend that they address this, as most people pay their bills via their phone. How hard is it for such a large and profitable company to hire a team of developers to create a working app?
Keeps crashing
This app was working very well for me but it’s been 2 months now that it keeps crashing and logging me out. It acts as if it’s loading up the page but it stays stuck there forever. Please fix this app!!!
Terrible and frustrating
This web app keeps kicking me out if I can even log in. I have to constantly verify my credentials, and if I click a wrong button, it kicks me out and I have to start over. Then, when I try to login on desktop with the same valid credentials, it says my email or password is incorrect. Frustrating! UWM should fix both their desktop website and mobile app, as both do no function properly.
Show less
Not Functional
According to the CSR this app is developed internally and there is no one to talk to in order to get any issues resolved. Fortunately, the website is developed and supported by a 3rd party and still works just fine for all my mortgage business.
I’m deleting the app until they have a product that actually works.
I’m deleting the app until they have a product that actually works.
Show less
Disappointed
I called the company and half way through the conversation I was hung up on. On the next call they told me they were too busy and I needed to get my paperwork through the app, the employee simply did not have time to do the request.
With little choice I downloaded the app and have thus far been unsuccessful in getting the info I need. Twice when I have tried to create my profile, after I’m done retyping in the information the application resets back to the opening screen asking me to login with a profile it does not let me create. There is very important mortgage information I need, this has been a very frustrating experience.
With little choice I downloaded the app and have thus far been unsuccessful in getting the info I need. Twice when I have tried to create my profile, after I’m done retyping in the information the application resets back to the opening screen asking me to login with a profile it does not let me create. There is very important mortgage information I need, this has been a very frustrating experience.
Show less
Horrible navigation and set up. Go with different lender!
I’ve spent over an hour trying to set up the app so I can make my first mortgage payment. The screen keeps disappearing and going back to the beginning steps. There is no website to create an account online so you’re stuck with this app. I don’t see how anyone can continue with this company. I am looking to refinance immediately because they do not have the appropriate tools to make it easy for a customer
Show less
Works kinda
I am able to make a payment, but it is not the easiest thing to do. Also it would be great if I could use my fingerprint to log in instead of using my loan number every time.
