Absolutely Worthless
This app cannot accept mobile check deposits. The app cannot recognize endorsement, despite previous versions having no issue. Somehow, the functionality was broken. Multiple iPhones and iPads have all exhibited the same issue. Calling Pen Air directly could not resolve anything, as the employees were unaware of the issue and unable to do anything to resolve it. This is an embarrassment of an application.
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Response from developer
Thank you for your feedback. We apologize for the issues you've experience with this feature. We would love to troubleshoot this with you directly if you are able to stop by our Car City branch with your device, our eServices branch can look into this for you.
Excellent app
Loads fast and has all the data I need.
I use other apps as well, Amex and Chase and this one I love the most for an occasional overview.
Thank you, Pen Air devs and designers for build a great UI/UX.
I use other apps as well, Amex and Chase and this one I love the most for an occasional overview.
Thank you, Pen Air devs and designers for build a great UI/UX.
Logo
I love the service, but hate the new logo. It’s awful. I thought about changing banks because of it. I can’t believe a group of people would vote on that as the banks logo. Is there another card I can get without that ugly logo ?
My bank app account!
I’m happy with my bank app. Easy to use, I’m not app friendly. I have little to know problems. The one problem I had I called the bank and they walked me right through it. I have also caught two mistakes that saved me money on my account. I check my account every time I use my card.
Ok app. Lousy bank
I don’t see options to request a new debit card or freeze one, or even check the status. Regular Credit card controls look like it’s there. App is ok, loads fairly reliably. Penair as a institution is circling the drain. If you’re in the area of service that Penair offers just about any other credit union would serve you better. Whoever runs the bank is more concerned about gentrification of downtown, the wahoos and building a new HQ on nine mile.
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In my opinion, best bank/credit union around
These guys have been with me through the high’s and the way low’s. It’s like any good relationship: communicate with them and 9.5/10…there’s a resolution. Even when you have so much going on, you mess around and DON’T do your part by calling and letting someone know: there’s still a way to make things right. They want to keep us as customers. I’ve been with these folks for 6 years, I think? Like I said, there’s been some lean times in my life and they reassure me and have always been able to help me. Thank you guys so much. I love y’all. I’m not a fan of change but I’ll get over myself, lolz 😂
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New app is functional
Functions the same with a color change. What else is there to say?
Ridiculous new ICON
Why.? Why fruit up something that wasn’t broke? Ugh APP still works, so I guess I can only deduct one star for silly rebranding. What exactly IS that symbol anyway? Looks like an upside down Christmas Tree….. sigh
Not always reliable
I love this app, however, there are times when I try to open it and all I get is a screen with their logo on it. I have to delete the app, send to the cloud, and reupload it. It happens often enough that it’s really starting to irritate me. I don’t know if it’s my phone or the app. 😠
Making a payment
Making a payment has been a struggle
