Pen Air CU Mobile User Reviews

Pen Air CU Mobile

Pen Air Federal Credit Union (Inc)

Finance

Reviews Summary

Positive highlights

🚀

This app hasLoads fast

💻

This app hasHas all the data I need

🎨

This app hasGreat UI/UX

💳

This app hasEasy to use, not app friendly

🔍

This app hasEasy to check account balances

🤝

This app hasExcellent service and communication

🏦

This app hasBetter than banks, more modern

🔍

This app hasConvenient to bank on the go

💳

This app hasAble to make payments easily

🔍

This app hasQuick balance widget is convenient

🤝

This app hasFriendly and helpful staff

🏦

This app hasFantastic credit union

Negative highlights

🤢

This app hasHate the new logo

🤔

This app hasLack of options to request/freeze debit card

🐢

This app hasApp not always reliable, freezes on logo screen

🤯

This app hasMaking payments can be a struggle

🤖

This app hasApp design could be better, outdated

🔔

This app hasToo many annoying notifications

🔧

This app hasInconsistent, down for maintenance too often

🐛

This app hasApp crashes and displays error messages

📸

This app hasMobile check deposit not working

🔒

This app hasRequiring full password instead of passcode

Top reviews

Most RecentHighest RatedLowest Rated

B

This bank is awesome better then any other bank doing a great job personal is very polite and helpful

smoke 89

6 years ago

Poor update

As of today I cannot see my credit card transactions in the app. It directs me to the website where looking at my transactions is more difficult. The rep stated the features were updated but this update made the app worse. Please restore the ability to see my credit card transactions in the app.

Flept

6 years ago

Response from developer

Thank you for reaching out. We ask that you please contact our member service center at 850-505-3200 option 2 for assistance with your account.

Mobile check deposits

No matter how many freakin times you take the stupid picture it says you have to retake it and I can never use the check deposit feature because of it!

Freddy motes

6 years ago

Absolutely Worthless

This app cannot accept mobile check deposits. The app cannot recognize endorsement, despite previous versions having no issue. Somehow, the functionality was broken. Multiple iPhones and iPads have all exhibited the same issue. Calling Pen Air directly could not resolve anything, as the employees were unaware of the issue and unable to do anything to resolve it. This is an embarrassment of an application.

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Capkirk94

6 years ago

Response from developer

Thank you for your feedback. We apologize for the issues you've experience with this feature. We would love to troubleshoot this with you directly if you are able to stop by our Car City branch with your device, our eServices branch can look into this for you.

Best bank ever

Money is in the bank as soon as you put it in

drredskins

6 years ago

Mobile Banking Made Easy

I love this app! I can check balances, transfer money & pay bills no matter where I am. I also like how you can see your balance in real time when you use your debit card & set alerts to let you know when a large transaction is made.

jalenmac

6 years ago

Response from developer

Thanks for the great review Jalenmac!

What happened?

It used to be nice and just enter a passcode to get in then you updated the app and now we have to enter the full password. Is that really helping the security? It’s draining. And where are the Jets on the credit cards? It is Pensacola

Montana finn

6 years ago

Response from developer

Hi Montana. Thank you for your feedback. We updated our system to a new provider back in 2016. You are correct, the login process is different than our previous providers. If your phone has the fingerprint feature, you can utilize that to log into your app with without having to type in your password. If you need any assistance with setting this up, please reach out to us at 850-505-3200 option 2. We rebranded back in 2015. Our commitment to the military, civil service and our community has not changed. Our current look allows us to communicate the collaborate spirit we are known for, so we can provide the same great service and benefits that you have come to love, to more people throughout our community.

It’s a good app, but...

I’ve been a longtime PenAir user, and I’ve had a great experience with the app. However recently, it’s been unfavorable because access to depositing checks via the app was denied. I’m not sure why, and I’m not so sure on how to go about fixing it. Anyone ever had that issue before?

ClaymoreGamer

6 years ago

Response from developer

Thank you for the review! We would love to troubleshoot this with you. Please contact our member service center at 850-505-3200 option 2 and we'll be happy to assist you.

Mobile app is the best

Banking through my phone is super comfy. ✌🏻

Zalure84

6 years ago

Perfect!!

Dealt with Brittany reed. She helped me through the process. She was GREAT. I purchased my vehicle and opened a bank account with pen air because of her. Thanks!

jsales21