I love this app !
My brother had recommended this app to me for a while and I really regret not taking his advice when he first told me. It’s just great he had been recommended it and I had the app for a long time but never finished completing my profile and geez I regret it. You can apply to many jobs, accept gigs.!And fill up your schedule weeks ahead and the pay is as afford no more or less maybe more but never less. Of course you start low as many other life processes city minimum $16-25/hr than work your way up $26-45 and can even get lucky or if you’re clever to get up early and be paying attention to your notifications there are last minute looking for gigs meaning the place really needs workers so the pay is high $45-75/hr imagine multiplying that by 8= 3X week I mean it doesn’t get better than that
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Still haven’t gotten help
I’m new to Instawork. It seemed like I could make a little extra money on the side. All the gigs that are showing up for me are w-2. Great! Less taxes for me to pay in April! I have to upload paperwork? Sure! I don’t mind! Only it’s not letting me. I can’t upload any documents on my profile where it says w-2. I can only start on the actual gig prerequisites. Ok…I can only put the phone number for who will verify my info. It accepts that then nothing. I get a turning wheel as if it’s loading. It doesn’t matter how long I leave it for, it still won’t go to a different page. I can’t even go back at this point. It’s like the whole app is frozen. I’ve forced restarted the app and tried again. Same result. I’ve restarted my phone again, just in case. I got a message on that page saying “error loading page. The requested url was not found on this server”. Hmmm….I put in my request for help with pictures. It’s been 2 days and my request wasn’t even seen let alone answered. I can’t get any gigs until the w-2 is setup. Can’t get the w-2 setup until someone from support helps me. I’ll give it a week. If after that, I can’t get that fixed, I’m uninstalling. Right now, the app is just dead space on my phone.
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My experience
This far Instawork in my personal opinion is a genius company and the app is also designed user friendly for our not so tech savvy individuals like myself. It has various opportunities depending on what it is you are looking for. U can travel and work or if you are looking for something permanent they have those avenues you are able to explore as well. It’s also a give give type of company if you are a good worker they reward you for your achievements as well ex: becoming a gold member makes it to where you can get paid hours after each gig worked. I can go on and on about the numerous opportunities that they offer but I will leave it here that I would highly recommend this to everybody whether you have a full time career or not you can always use the extra money to help. I am new to Instawork but I am excited about my experience this far and can’t wait to see what is to come for me.
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WORST SUPPORT SYSTEM EVER
I think if Instawork wants to continue growing they need to hurry up and set up an office in the US. The support system is terrible. They don’t even have a phone number… You have to create a chat and send a message if you have a problem or need help. It says they reply in a day but it takes them days and days to reply to one question even if you had multiple issues. They’re the same with the businesses too. The support is useless. Since they take days to respond if you had a pay issue or work issue it won’t get fixed in time for maybe your check or your next gig. They need to set up a customer support number because the whole chat thing is ridiculous especially since they don’t respond and are very useless. I looked up the headquarters and I’m pretty sure it’s just a bunch of randoms in India who barely even know how to solve your problems with the app. It’s very annoying and frustrating I sent them two emails. It’s been 2 weeks since I’ve sent a chat looking for help cause I’m missing a payment and STILL no reply. If you want a real gig app download people ready. They actually have an office you can call with Americans you can talk to, that know what’s going on and can offer real help for your problems. This app is a joke.
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1000% Fraud!!
I thought I would give this app a shot and ya know what I have screen shots of everything I’m stating here. My profile is still pending to be approved and it’s been weeks. I emailed customer service 6 times and they never try to look into the issue. They just state the obvious but no help at all. My friend who downloaded the app to same thing happened to her her profile been pending for weeks with no approval. My brother said his got approved but there’s no gigs they will say you have to change your job preferences. You can’t reach customer service and if you do they are no help at all. There’s no phone number to call them, save your self the push of this download because if you want to find work don’t download this app you won’t have any work. Period. All these 4 star reviews I have no clue how they got there must of paid a few ppl to write them because there’s no way this app is fraudulent. Stop allowing ppl to download this app with the hopes of finding work because it’s not true at all! I’d give this app -10 stars if I could.
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Geesh!
You know I’m SHOCKED at all the poor ratings Instawork has gotten! I have experienced the complete opposite with this app! Let me tell you, it is AMAZING! Once I started my first gig, I just kept continuing accepting gigs. Of coarse you start from the bottom and work your way up the pay rate. That’s just how life is! You might get paid $17-$25 for the first couple gigs, then you’ll start to see the $25-$49 per hour gigs once they seen you worked for it. That’s in any job! And if your not serious of coarse they will not take you serious! Everyone has to be accountable for there actions here! It seems like everyone that’s writing a review about the deactivation is just blaming the app! Look we are all adults here! Be accountable and your deactivate wouldn’t even happen geesh! Anyways I love this app, yes there are a few things they can change about it but doesn’t everyone start from somewhere? ALL AROUND GREAT APP! GREAT CUSTOMER SERVICE, GREAT EMPLOYERS, & GREAT JOB! SPECIALLY GREAT PAY! Your buggin if you think differently!
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❗️❗️❗️❗️ NO DALLAS MARKET ❗️❗️❗️❗️
I wish I had checked out the most recent reviews about this app before I signed up. They haven’t even tapped into the Dallas Texas Market. I have no idea why they haven’t don’t that yet. Honestly, it’s not a smart business move. Dallas is a huge market. Even if they plan on it. They are not transparent upfront about the cities they do have markets in. Thus increasing their chances of obtaining personal information from you upfront without giving you all the facts to make an informed decision. It’s really inconvenient to find out after the fact and then request to have my account deleted. I don’t want to wait around for you guys to get it together and have my information sitting there without useful purpose to me as the consumer. Kinda shady if you ask me. Don’t apologize either to the people you’re doing this to, tell us how you’re going to fix it and by exactly when. I would suggest adding a feature where you ask for location permissions to determine if there is even a market for people who are trying to sign up and then, provide an option to send an email to sign up once a market is available in their area. This is a no brainer. Oh wait - you wouldn’t have all their other personal information and registered accounts otherwise right? Riiiight.
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Quick Feedback
I really like the Instawork app a lot. There’s often always a few gigs available throughout the week, but the app lacks variety in companies to work for e.g. Patina, Wolfgang Puck, Kitchen of Exploring Foods... The “profile setup” process was not as seamless as it suggests. I experienced many hiccups along the way like certification upload errors, quiz retaking, & reference requirements/verification to name a few. It took me roughly 2 weeks to be approved to book gigs. After approval, I received multiple emails stating my profile wasn’t complete. The Instawork staff that help with questions within the app do respond very fast, huge plus on that! I know that Instawork’s sole purpose is to provide people with an instant means to find work. However, the amount of notifications I receive in an hour, day, a week is sometimes overwhelming(especially if it’s for the same company.) Also, I wish the app DEFINED(in another color, or bolder text) the dates that set them apart from the gigs listed beneath.
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This app leaves futures employees with little respect
First of all I must say overall I love this app. Most of he jobs I've had have been met through this app. But the etiquette of the employers needs to turned up a notch. Someone also needs to hold employers accountable for filling out the job listing as much as possible. An example would be where I see a job for an AM SOUS CHEF and when you do the interview it's the complete opposite, wether intentional or not it's frustrating; also what's the point of having a section for employers to put required times if they won't even fill that out. There seem to be a stipulation that by leaving out the important details ( starting/ending times, shifts per week, and commute). They will attract more prospects. And there have been times where I go to an interview and wait around for 1 hour + dressed resume in hand only to be told they will have to reschedule because their busy. I take time out of my day to be prompt and ready and they'll just bat you away for whatever reason. Absolutely disrespectful. There needs to be mutual respect on both sides and there clearly isn't.
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A lot of bugs need to be fixed on this app
Ok first of all. I’m reading complaints from people and they are still putting 5 stars. I wish people would rate accordingly so they can fix the things that are wrong with the app. Second of all there are waaaaaaayyyyyyyyy too many people on the platform and not enough jobs. When a gig comes up it’s gone with in seconds and to make it worse the app has difficulty showing the available gig when it pops up. I’m not sure why that is. When I click on earnings or any other tab the information pops up right away. But when I try to see open gigs it can take anywhere from 1-5 minutes to open and by then the gig has been taken. The way they rank people and give certain people priority is really unfair. Also note you are an independent contractor which means they can work you your entire shift without giving you a break or meal break. A lot of the companies take advantage of that they also lie in the add and say free parking and meals provided a lot of that is untrue setting you up for failure. They also have it so other Instawork peers can rate you which I also think is unfair because people can lie to get you off the platform so they can have more work. Almost everything about this app is messed up. They really need to fix it. Hopefully another company comes out with a better version of this app.
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Response from developer
Hi Shellycat916. Thank you for your feedback. We are constantly improving and we take feedback very seriously. We want to ensure we give every worker a fair chance on Instawork. We have lot of great workers like you and gigs are always in high demand. We will try to incorporate your suggestions in our app. Let us know if you have any other feedback on how we can make the app even better. We are always listening.
