Horrible user experience
Their system is archaic and is so confusing to use. Miles behind the competition. It blows my mind they have their own unique app compared to the rest of the Anthem organization. Maybe it makes sense to them, but it’s a horrible user experience.
Bad
Loaded into the app, clicked search and I get an error stating “your web browser blocked a pop up”. Shouldn’t the app be more than a quick link to your website?
You can only search for local doctors. I put in my home ZIP and I cannot press “search” anymore. Defaulted back to current location and search lights up again.
No ratings or reviews on doctors, so now I have to cross reference reviews for every practice.
This is only my first five minutes with the application.
You can only search for local doctors. I put in my home ZIP and I cannot press “search” anymore. Defaulted back to current location and search lights up again.
No ratings or reviews on doctors, so now I have to cross reference reviews for every practice.
This is only my first five minutes with the application.
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Unable to find doctors
The app doesn’t let you search for doctors anymore to see if you’re in network, no matter what request you put in. Please fix; I am unable to figure what doctors are in network with my plan.
Finder simply does NOT work
The care finder feature simply does not work. I know my doctors are in-network, but when young in their name or specialty and extending the search range to 100mi (which is WAY more than needed) it always displays 0 results. As this is essentially the key feature of an app like this, I gave one star because that feature simply does not work. Have to use their website, which is a PitA on mobile (as it uses pop-ups). Very disappointing as every other health insurance app I’ve used has been better. 😩😭
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iOS wallet App
Please add the option to get the Premera ID card to Apple Wallet. This is an iOS app and downloading a picture to the Photo app is not what the Photo app is intended for or what one would expect from the app quality of a reputable business like Premera. Thank you.
Response from developer
We're really sorry for your experience. We don't currently offer downloadable EOBs through the app, however we do offer access to your claim details. Downloadable EOBs are still available on our website at Premera.com. If you wouldn't mind emailing us at MobileFeedback@Premera.com, we'd love to hear more details on what kind of information you were hoping to find. We also understand the desire to have Apple Wallet and are looking into implementing this in the future. Thank you for reaching out! - The Premera Mobile Team
Login Issues
I’ve tried multiple times over the course of a few months to login on this app only to receive an error message saying my login information is incorrect yet I have no problem logging in through safari with the same credentials 🤦🏽♀️ I’ve tried looking for updates and deleting and redownloading but neither have worked
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Does Not Work for Medicare Advantage Plan
After hours of frustration, I finally learned that this app no longer works for Medicare Advantage plans. The person I spoke with did not know that. I would love to have a copy of my health insurance card in my phone, but the app will not work for my coverage.
Perhaps Premera could restore that functionality before open enrollment for 2023 closes.
Perhaps Premera could restore that functionality before open enrollment for 2023 closes.
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Sign in Broken
I’ve been trying to sign in for three days and keep seeing an error of “its not you it’s us”. I can sign in on a browser without problem. I filed this same issue over a year ago and it has still not been fixed
Permanent Login Error
I’ve been attempting to log into my app, but have continuously received this error pop up, “Something went wrong. It’s not you, it’s us.” I’ve performed all the troubleshooting steps to no avail. This is so frustrating that I’m only able to access my account via a browser instead of my mobile app.
This never work in my phone
I have this app installed on my mobile, every time I try to sign in, it says there is a problem, it is not you it’s us and if I try in the browser it works perfectly. I uninstalled it many times and still not working.
