Feature request: More useful phone numbers
App seems good in my first 5 minutes of use. It would be great to have more useful phone numbers in there like the medical advice line.
Faxing to doc
How can I fax my Premera ID to my doctor? I was told on by customer service that I would be able to fax it through the app.
App showing wrong policy
My work changed policy number over a year ago. I logged into the Premera website and added the new account. The app has been working fine until yesterday. All of a sudden the app has the old expired policy and I don’t see any way to update the app. I can see everything fine on website but NOT on the app
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Reviews were correct - can’t even log in
I read all the reviews and decided to try the app anyway. After starting a new job and waiting for ID cards to come, I thought this app would be useful. Maybe it would be, if it could log me in.
New updated policy killed the APP
If your policy changed in the new year, your app won't work. I have been trying to update the app to show my new policy, (which frankly) should have updated on it's own behind the scenes. It all coming from Premera anyway. I still work for the same company, they just changed policies in the new year. Banks seem to do this with no problems, you can even manage multiple accounts within other banking institutions. This should be no different. When I open the Premera app it should have my current Premera policy and all that is attached to it at my fingertips based on my email, password and all other information I provided when I downloaded the app. So frustrating, just like healthcare. This is not a hard problem. Especially frustrating for someone like me who all I wanted to do was look up a doctor on the app. But since I am under a new policy, cannot access it. Oh, and I tried to set up a new account for the new poilcy number, but it wouldn't work online and since my email is already attched to the outdated poilcy. It couldn't set up another account, unless I provide a different email address. Pure genius. Quit pushing your app so hard if it is a nusiance. Oh, I tried a calling but was on hold far too long. Who has time for this?
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Response from developer
We're really sorry for your experience. When you get a new policy through us, you do not need to create a new account, nor add a new email address in order to access your new policy information. To access your new policy information, log into your existing account with us on Premera.com, and then hit "Add a plan" to add your new policy information. Once you've done this, you'll be able to view your new policy information. We are working on building out this experience for our mobile app as well, so that you don't need to log into the website to add your new policy details. If you experience any additional troubles, or have any questions or concerns, please reach out to us at MobileFeedback@Premera.com. Thank you - The Premera Mobile Team
Useless/Inaccurate
Information regarding accounts are inaccurate. ID cards are not updated with any network changes which renders the “find a provider” section a complete waste of time. Information regarding account out of pocket/deductible differs from what is online vs app. Trying to use this app will raise your blood pressure.
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Unable to sign in
It’s been about 1 week and every time I try to sign in I got some “it’s not you, it’s us” error message. I can’t find a single place to get help with the mobile app. There is no mobile support link on the splash page for the app. This is rough.
Great app!
This app is extremely fast and has a really clean look to it. It’s better than any health care app I’ve ever seen. I am thrilled to see dependent claims added and gave a 4 star rating overall. I would have given a rating of 5 stars if the app had apple wallet support.
Created account but not allowed to login into app
Went through the install process and account setup for this app only to get an error message that the app isn’t accessible and I need to login through a browser. Such a weird CX - just deleted the app and won’t bother. Ugh.
Impossible to log in
Is this app a joke or what? I couldn’t sign in at all, app asked me for my personal questions and now I can’t log in. This is not right. Also I am trying to look the Customer Service number behind the card and is impossible to read it.
