Forcing use of Tim’s Card?!!!
Edit: Wow a response! I should be glad eh? Guess they didn’t read the review though. FYI guys… I already emailed your support as well as called/emailed CBC news and others. Was just too darn tired to go flood you guys on social media but that’s next. Not that it would accomplish anything… #TimHortonsCares
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Are you kidding me? Seriously this must be a joke… because if you’re now FORCING us to use & preload your card vs paying directly (ApplePay, credit card etc. as I’ve done and have payment methods setup for) then GOODBYE Tim Hortons. Not only will I NOT use the app but I’ll not buy anything from you again. Why? Preloading your card with MY money in advance is me giving you an interest free loan! Forcing everyone using the app to do this will surely give you a lot of cash to float… I have to put up with this at banks but refuse to from a merchant wanting my business. I hope everyone reading this does the same and says goodbye to you. What a slimy move on your part.
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Are you kidding me? Seriously this must be a joke… because if you’re now FORCING us to use & preload your card vs paying directly (ApplePay, credit card etc. as I’ve done and have payment methods setup for) then GOODBYE Tim Hortons. Not only will I NOT use the app but I’ll not buy anything from you again. Why? Preloading your card with MY money in advance is me giving you an interest free loan! Forcing everyone using the app to do this will surely give you a lot of cash to float… I have to put up with this at banks but refuse to from a merchant wanting my business. I hope everyone reading this does the same and says goodbye to you. What a slimy move on your part.
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Response from developer
Hey! While we wish you’d had a better app experience, we really appreciate the feedback. Any chance you can provide us with some additional details at timhortons.com/support so that we can follow up?
Black Friday Gypped!
On Black Friday they had a “deal” for 25¢ coffee and I read the terms and conditions to make sure I wasn’t doing anything wrong bc that’s how they get you a lot of times. Well I used the app to pay and it didn’t give me the discount. And I bought a lot of coffees that day. I told the worker at the window when I went to pick up my order and they said they didn’t know about the deal. It shouldn’t have mattered if he knew or not tho because I placed the order on my app after I clicked the 25¢ coffee banner! Tim Hortons I’ve never been so mad and disappointed. Honestly you need to reboot the whole app. All of your faithful customers are losing respect for you. Basically stole from me.
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Coupons never work
The app is honestly pointless. The coupons are only good for mobile ordering, but even when you place a mobile order the discounts are not reflected in your cart nor after payment is completed. I have had to email customer service every time, and they keep giving me rewards points rather than my actual refund. Most recently I made a mobile order in order to use a coupon for a free donut but the store was out of stock of all of the donuts I ordered. There is nowhere in the app to cancel an order so now I have to wait for customer service again. Also they seem to have removed the option to pay directly with a debit/credit card and now you have to load funds onto their Tim card which is a complete money grab and waste of time as well as being inconvenient.
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Response from developer
Hey! While we wish you’d had a better app experience, we really appreciate the feedback. Any chance you can provide us with some additional details at timhortons.com/support so that we can follow up?
Deleting the app
Update 29Oct2021: trying the app another time. Same problem. Can’t load gift card balance. No support. In the meantime, I have found other coffee that is just as good and they have a much better app to order.
I loaded the app this morning. Tried to load a balance from an existing Tim’s card. Said number was not valid. It has $40+ USD. Called number on back of gift card...person said she couldn’t help me, had to use chat feature on website. Didn’t want to waste my time. In addition it’s confusing as to whether I need to be a registered user with a password or just kinda register with my email and phone number, but no password via the app. Then I read the recent reviews. Oh my. Tim Hortons makes good coffee, but sure sounds like their execution on IT side is not good. Not worth any more of my time. I am deleting the app.
I loaded the app this morning. Tried to load a balance from an existing Tim’s card. Said number was not valid. It has $40+ USD. Called number on back of gift card...person said she couldn’t help me, had to use chat feature on website. Didn’t want to waste my time. In addition it’s confusing as to whether I need to be a registered user with a password or just kinda register with my email and phone number, but no password via the app. Then I read the recent reviews. Oh my. Tim Hortons makes good coffee, but sure sounds like their execution on IT side is not good. Not worth any more of my time. I am deleting the app.
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Response from developer
Hi, can you please share more details of your account with us at reviews@timhortons.com? Thank you, Tims Team
WORST App with terrible customer service
This should be my favorite app as I love Tim Hortons but it has been nothing but trouble. I live in US, near Canadian border so when I first signed up the app auto defaulted my account to Canada instead of US. Then the app didn’t work for anything- no rewards, no nothing. I tried to correct the error but there was no way to correct it myself. (What if someone moves from one side of the border to the other, what about the thousands of us in my community who travel back and forth over the border frequently?) I ended up having to contact customer service and the only options they gave were to create another account with a different email or completely delete the original account. I chose the latter which took several days and a series of annoying processes. When you delete your account you sign several data & privacy disclosures which quite frankly were kind of terrifying. The original plan had been to recreate the account with the correct country of origin but with the sketchy policies regarding what they are doing with your data and a not easily accessible customer service/help desk that took weeks to simply change a location. It looks like it is either over pay for coffe from now on, or better yet maybe I skip Tim Hortons altogether now.
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Response from developer
Hey! While we wish you’d had a better app experience, we really appreciate the feedback. Any chance you can provide us with some additional details at timhortons.com/support so that we can follow up?
Terrible process
I was 2 hours away for work and decided to stop and get a coffee and lunch. I order on my app at the closest Tim Horton when I got there they were closed. Fine I get it, it’s Covid everyone’s short staff whatever. I contact support and tell them I was never able to get my food and I’d like to be refunded my $8.05 Support informed me that if I would like a refund I would have to get it directly from the store. I informed support I live 2 hours away from that location and if there is a way to at least transfer my order to a closer location. Never got a response. I’ve spoke with the manager at the Tim Hortons about a refund who says “we can’t do that, we do nothing with the app”. Once I use up my points I will be uninstalling this app from my phone
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Great app!
This is one of the better restaurant apps I’ve seen. The design keeps everything nice and organized. I like being able to neatly view my rewards and everything.
If I had one complaint, it would be that there’s no way to view the menu outright. You have to check nearby stores and then {delivery or pickup} then you can finally see the menu.
I get why you’d have to go through that process because items vary by location but maybe a general item menu listed could be added. It makes for great convenience.
If I had one complaint, it would be that there’s no way to view the menu outright. You have to check nearby stores and then {delivery or pickup} then you can finally see the menu.
I get why you’d have to go through that process because items vary by location but maybe a general item menu listed could be added. It makes for great convenience.
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Good app, one major flaw
The app is really intuitive, but for the love of all doughnuts, please add the ability to choose what flavors of Timbits when ordering! We like most of them, but prefer only 2 flavors. Every time I place an online order, I have to call the facility to request specific Timbit flavors. I don't care to call the facility, but seems like it would be easier and more efficient to have this ability while ordering instead of calling them to interrupt their work flow.
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Inconsistent
Very inconsistent. Options change all the time. Sometimes I have buttons available to pick my frequently ordered items on top, others, it’s not there. I have a favorite location listed, sometimes it will default to that location, other times it will not. I activated a special bogo offer and it never took the discount off. And the since the newest update, when I go to complete the order I get a message saying “bummer” something happened, making me think the order didn’t go through, but I get an email saying my charge/order were processed. I would expect better from a chain this size.
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Steals money and doesn’t work properly
UPDATE: I have been trying to get a refund to my bank account for a glitch in this app that made a duplicate charge to my bank account on January 4th. Today is January 22nd. I still do not have a refund. PLEASE DO NOT USE THIS APP! It is absolute garbage and the Tim Hortons customer service is completely incapable of understanding the concept of a duplicate charge and providing the simple service of a refund. I have talked to/emailed at least 9 different people, including on social media and not one of them has correctly read the explanation, nor have they provided the correct service. I am beyond frustrated and just want my money back and this app out of my life forever.
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This app never works how it should. It freezes, doesn’t place orders when you tap the place order button and claims it hasn’t been able to transfer funds through Apple Pay. Today it deducted the same dollar amount from my bank account twice. When you try to reach customer service through the app you’re lead to a screen with dead links and no phone number to call. Not only was my card charged twice, the second charge didn’t even post to my Tim card so I can’t even use the money in a store. It just doesn’t exist anywhere. It’s really annoying that I have to go through all this just for coffee.
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This app never works how it should. It freezes, doesn’t place orders when you tap the place order button and claims it hasn’t been able to transfer funds through Apple Pay. Today it deducted the same dollar amount from my bank account twice. When you try to reach customer service through the app you’re lead to a screen with dead links and no phone number to call. Not only was my card charged twice, the second charge didn’t even post to my Tim card so I can’t even use the money in a store. It just doesn’t exist anywhere. It’s really annoying that I have to go through all this just for coffee.
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