App looks nice, lacks options
All the menus and everything are laid out nicely but the doesn’t mean jack when the only sandwich I enjoy isn’t available to order through the app for no discernible reason. You can get a bacon egg and cheese on any bread except a croissant, it just doesn’t even show up.
The coffee ordering screen is odd too. It gives you the option of black or classic which is 1 sugar and 1 cream but then if you manually change the cream or sugar amounts it switches to “custom” which wasn’t an option before it makes no sense. Also who adds half a sugar or cream?
The only time I use and would recommend using this all is to take advantage of sales and deals. THATS IT
The coffee ordering screen is odd too. It gives you the option of black or classic which is 1 sugar and 1 cream but then if you manually change the cream or sugar amounts it switches to “custom” which wasn’t an option before it makes no sense. Also who adds half a sugar or cream?
The only time I use and would recommend using this all is to take advantage of sales and deals. THATS IT
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Cart wiped multiple times
Wow. Downloading this app for the first time today - the onboarding is a painful experience. You have to sit through tons of pop ups and my cart got wiped multiple times. There’s an offer for the delivery fee being waived and you add your money onto the card? Well that 15$ is not enough despite the fact the cart is below 15$ because you need to have the money for the delivery fee in there even if it’s being waived after and it shows a higher amount. Contact support? Wiped my cart again and asks if I want to get delivery or pickup. Want to order an item? Too bad, you probably can’t see the item available and you’ll just see a white screen for some of them. Please stop being lazy with this coding!
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Incomplete
This app does not offer everything Tim Hortons offers. They show a breakfast sandwich as their icon but when you click on it that sandwich is not one of the options. You can’t order the multipacks of TimBits. The Map doesn’t always find me a location unless I am super close to a Tim Hortons. I can’t pre-order based on the time I want to pick it up like every other fast food or restaurant app that is out there. I really enjoy Tim Hortons food, but with being forced to go through the drive through to pick up my order (rather than be delivered to my car like McDonalds or Chick-fil-a) I have passed on Tim Hortons more because it just takes way too long and I have to order in person to get what I want. This app could really take some pointers from Chick-fil-a and Chipotle and Dunkin Donuts.
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So why give it any stars?
I’m giving this app 1 star to try to offset the amount of people that give it 5 stars and then continue to write an entire review stating things they’d like to see changed or improved. If it’s not a good app then don’t let its rating in the store say it’s a 4.5 star app.
I’m going with the “Canadians are so nice” angle here and telling you that you don’t have to make the developers feel good even though their app is trash.
It won’t link my rewards card to the app rewards. It says that I registered it in Canada, which I did not. So therefore my US card can not be linked to a Canadian profile. This is something that should not even be an issue to begin with but it just adds to the headache of also trying to place an order. The app will tell you that numerous things are out of stock or not available at a location, but then if you ask for it in person they will 9/10 times have the item in store.
All of this making the app itself inoperable and now unnecessary. I’m deleting it because it makes more work for me than just placing a simple order. I love Tim Horton’s in-store products so I won’t hold it against the coffee, but they really need to hire an entire new dev team for a new app.
I’m going with the “Canadians are so nice” angle here and telling you that you don’t have to make the developers feel good even though their app is trash.
It won’t link my rewards card to the app rewards. It says that I registered it in Canada, which I did not. So therefore my US card can not be linked to a Canadian profile. This is something that should not even be an issue to begin with but it just adds to the headache of also trying to place an order. The app will tell you that numerous things are out of stock or not available at a location, but then if you ask for it in person they will 9/10 times have the item in store.
All of this making the app itself inoperable and now unnecessary. I’m deleting it because it makes more work for me than just placing a simple order. I love Tim Horton’s in-store products so I won’t hold it against the coffee, but they really need to hire an entire new dev team for a new app.
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Carol Parker
My husband and I go to the Tim Hortons on Lilly in Plymouth at least 5 times / week. We have been going there since it opened. We visit other TH when we are away from our favorite TH, but the TH in Plymouth is the best. The people that work there are very professional, conscious of what they are doing and are ALWAYS friendly. Even during the pandemic, when only the drive through was open they were always glad to see their customers. The manager is always on her toes. She’s great and very personable. You have a great company. Keep doing what your doing. We really enjoy how you change your menu up. The Northville and Luvon Tim Hortons are excellent as well.
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Could be better
Love the selection and variety of options. Enjoy the rewards program, however do not like the way the new rewards are set up. Considering how much I spend (family of 6) on a single visit, I should receive far more than 10 points. And it’s definitely not worth placing multiple orders, because the orders have to be at least 30 minutes apart to qualify. Also, rewards are app based only now. No physical card. That’s quite a drastic assumption to believe every single person that may frequent a Tim Hortons has a smartphone. Rewards are not required by companies, so I will give 3 stars. However, if companies wish to gain & maintain customers they may want to reconsider their rewards approach.
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Working good now, install instructions needs improvement
Instruction sheet handed out by the local Tim Horton’s store gave better instructions and talking to an employee there. What is confusing is when setting up the account for the app is you have to have the same email account on your phone to receive the email to activate the app. Doing it from a computer it does not work. After talking to the employee at the store and adding another email account on my phone I got it to work and it is working good. Good update today adding the scan to the wallet!
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App worked until 2/26 upgrade
I’m being generous with 1 star. The app worked fine initially, then after the recent “upgrade” has been a complete fail. You cannot login. The app asks for your email then says it will email you a link, I guess to confirm it’s you. When you click the link to connect to the app, it just spins and spins. You have an option to connect via the website, but that presents a new problem. If you are a US user, the website defaults to CN, so you get a message that you are not in your region. If you try to change your region, you get routed back to the original sign-in and the endless loop continues with a new emailed link. So frustrating. Love Tim’s coffee, but this rewards program is not worth the aggravation.
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Can’t login
After opening the app to check my balance, I was prompted to login. I entered my email and when I attempted to enter my password a message appeared and stated that I would be sent a link to my email. I’ve been waiting 2 months. I called the helpline and of course I couldn’t understand the rep. After 3 more calls I was able to explain the issue. They stated I would be contacted by the IT department. A month later still no contact and still not able to login. JUNK. Still waiting a week after this review. JUNK.
I received an email from the developer and tried to chat but like the app, it didn’t work!
Ok, it finally works. Good job. I’m going to use it for a while before I give you 5 stars.
I received an email from the developer and tried to chat but like the app, it didn’t work!
Ok, it finally works. Good job. I’m going to use it for a while before I give you 5 stars.
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Garbage
I started writing to the app creator about how difficult it had been to use the app and just to contact support, they make you go through a checklist of things to try (as if it’s your fault). I did them and of course it still doesn’t work. Then they close the chat session automatically and direct you to another long form with unrelated questions to answer.
Easier to just say your app sucks. It does not work and I’ve tried randomly for a few months now thinking one day it will.
Going to Starbucks.
Easier to just say your app sucks. It does not work and I’ve tried randomly for a few months now thinking one day it will.
Going to Starbucks.
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