fix the location feature
i think this is the first time i have ever written a review for an app. i am tired of the location feature. if the last location you ordered from is the one you are going to order from now, 100% of the time it will automatically update the location to a nearby but wrong location. if the last location you ordered from is 8 miles away from your current location, 100% of the time it will leave the location alone, allowing you to order from a location nowhere near you. you cannot change the location after submitting your order without canceling the order, which prevents you from using another deal for 15 minutes, which is completely ridiculous. the order isn't submitted to the location until i get there, so just let me change the location. also, you have all of the information on what deals have been redeemed, so you don't need to prevent me from trying to use the deal when reentering my order. also, do not ever automatically change the location without prompting me to ask if i want it to be changed. this is literally UX 101. finally, change every interface element that is just a text link into a button. "change location" is text only and is extremely difficult to interact with for no reason. other than the things i've mentioned, the app is great. fix this stuff and i will change my rating to 5 stars. and invoice you my consulting fee.
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Response from developer
Porath, our app should always be running smoothly for you. share a few more details via the link so we can look into this: https://www.mcdonalds.com/us/en-us/feedback.html
Frustratingly Inaccurate and Inconsistent
I’ve been using the McDonald’s app on various iOS devices for years, and it has consistently caused me problems. No matter the device, account, or location, the app is riddled with issues. For instance, if you pull up a deal at a physical location and then close and reopen the app, it often shows that the deal has been used, even though no purchase was made. This has happened repeatedly over the years, and the managers at the locations never seem to care. They always seem frustrated when I bring up app issues, which I understand, but something needs to be done.
I’ve lost a lot of money by just taking the loss and being understanding with the store staff. Perhaps my biggest mistake was choosing McDonald’s as my go-to for good quality, fast food at decent prices. Post-pandemic, their prices have increased a lot, much like everything else. But it should never be allowed for a McDonald’s location to charge over a $1 for a single hash brown. At my local locations in Oklahoma, a hash can cost upwards of $2-3 after tax if purchased individually…
I love the deals, but I am frustrated with the app. I respect and fall for the marketing, but I can’t stand the lack of customer service. Why is it so frowned upon for a store to give a discount on a large fry if there’s an issue with the app or service? Chick-fil-A does it right, so why can’t McDonald’s?
I’ve lost a lot of money by just taking the loss and being understanding with the store staff. Perhaps my biggest mistake was choosing McDonald’s as my go-to for good quality, fast food at decent prices. Post-pandemic, their prices have increased a lot, much like everything else. But it should never be allowed for a McDonald’s location to charge over a $1 for a single hash brown. At my local locations in Oklahoma, a hash can cost upwards of $2-3 after tax if purchased individually…
I love the deals, but I am frustrated with the app. I respect and fall for the marketing, but I can’t stand the lack of customer service. Why is it so frowned upon for a store to give a discount on a large fry if there’s an issue with the app or service? Chick-fil-A does it right, so why can’t McDonald’s?
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Response from developer
we aim to make our app as user-friendly as we can. try to uninstall and reinstall the app. if you still have the same issue, drop us a line here: https://www.mcdonalds.com/us/en-us/feedback.html
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